Cleartrip — cheating during booking

Address:	New Delhi, Delhi
Website:	Cleartrip

I booked a ticket on 19th nov late evening for my friend on cleartrip i'd [protected] delhi to shj in air arabia. Flight timings was 2.50 am on 20th november. I have received this trip i'd number on my mobile but not received confirmation or ticket.
We reached airport and than on 11.50 pm i called again to check tickets i told customer care executive that i have not received any mail or details on given mail id but money has already been deducted. He said that transaction got failed so booking was not confirmed i asked why i was not informed now i am in airport and you telling me it's not confirmed. He asked me to book another flight as my friend need to go on urgent basis and said your money was not received by us for this i'd contact your bank. I had no option so i booked another flight trip i'd [protected] for the same person.
After that i called my bank icici and registered about dispute i called customer care again on 20 the in regarding my money rs 11860 against trip i'd [protected] they said i will get it back within 16 days.
Now on 27th december i received call from my bank that dispute has been declined by the merchant so i called cleartrip again now the another story come up they said the booking was confirmed and they sent all the tickets on time so it was my mistake they will not refund my money.
I request that all the phone calls are recorded so check that.
I can show my mail box and my phone details that i have not received any confirmation from cleartrip or air arabia that till now
This is a clear case of cheating