Cleartrip — cheating with customer

Address:	Jaipur, Rajasthan, 302001
Website:	Www.cleartrip.com

Last nov22, i have booked hot air balloon ride online in cleartrip. I have made a payment of 29, 850 for 2pax. We have received an email from cleartrip stating that our booking is confirmed with confimation number[protected]or nov 23, morning flight. The email includes the contact details of the organizer who is mr pushpendra ranawat, with contact number [protected]. Since we did not receive any call from the organizer regarding the details of our pick up, we decided to get in touch with him instead. As per mr. Ranawat, he will check and get back to us. On nov 22, we received a call from mr. Ranawat saying that there is festival in pushkar and they are overbooked. He offered to give us a slot on nov25 which is not possible since we already set all our plans. Plane tickets were purchased for our next destination, hotel bookings were made and activities were paid. We did not accept the option since we are confirmed for nov 23. As per our phone conversation he will check again and he requested for our passport copies and weights. Later in the evening, a representative from cleartrip called us that our activity is caked due to bad weather. We got furious because we know ahead that there was no cancellation since we were in touch with the organizer. The reason why they were cancelling our activity was due to overbooking so we requested them to do something about it and we requested for their manager to get back to us. Miss tara, a senior in cleartrip called us back and was trying to convince us to get nov25 which was totally not possible. It was already night before the activity and still we didn't have a guarantee that we can make it the next day despite the confirmed booking. As per our request the manager called us and said that he will try to get us our slots and call us back. We have waited until we fell asleep but no one called us back up to this morning. This incident is unacceptable. We are tourists and we come a long way to experience the activities rajasthan has to offer. We demand that they refund our payment in full and give us compensation for all the inconvenience they have cost us.

[protected] - cleartrip manager contact number