Cleartrip — cleartrip cancellation refund not received

I have booked flight to kozhikode from kolkotha on november 9th. Due to the cyclone flight cancelled and we have requested for refund of the same. I have booked the ticket through cleartrip. I am attaching the e-ticket for your information. Please take immediate steps to refund the same at the earliest. It has been more than 3 weeks that we haven't received the refund. Flight got cancelled not because of our fault.
Trip id:[protected]
Kolkata → kozhikode
Sat, 09 nov 2019
Spicejet
Sg 658

Ccu17:15 19:45 blr
Sat, 09 nov 2019 2h 30m sat, 09 nov 2019
Netaji subhas chandra bose airport kempegowda international airport
Baggage allowance – check-in: 15 kg, cabin: 7 kg

Spicejet
Sg 344

Blr21:35 22:45 ccj
Sat, 09 nov 2019 1h 10m sat, 09 nov 2019
Kempegowda international airport kozhikode

Amount paid ₹19, 400
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ClearTrip customer support has been notified about the posted complaint.
Nov 29, 2019
Updated by Suja Cheruliyil
I have booked flight to kozhikode from Kolkotha on November 9th. Due to the cyclone flight cancelled and we have requested for refund of the same. I have booked the ticket through cleartrip. I am attaching the E-ticket for your information. Please take immediate steps to refund the same at the earliest. It has been more than 3 weeks that we haven't received the refund. flight got cancelled not because of our fault.
Trip ID:[protected]
Kolkata → Kozhikode
Sat, 09 Nov 2019
SpiceJet
SG 658

CCU17:15 19:45 BLR
Sat, 09 Nov 2019 2h 30m Sat, 09 Nov 2019
Netaji Subhas Chandra Bose Airport Kempegowda International Airport
Baggage allowance – Check-in: 15 KG, Cabin: 7 KG

SpiceJet
SG 344

BLR21:35 22:45 CCJ
Sat, 09 Nov 2019 1h 10m Sat, 09 Nov 2019
Kempegowda International Airport Kozhikode

Amount paid ₹19, 400

cleartrip cancellation refund not received

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