Cleartrip — Cleartrip has kept my airline refund of Rs. 17,266 for 10 months - Trip ID[protected]

Address: Cleartrip Private Limited, Noida, Uttar Pradesh, India

Website: www.cleartrip.com

Cleartrip Trip ID[protected], PNR V15ZNB, booking of 04 Dec 2025 paid by credit card. The airline cancelled the flight and I never travelled, yet the Rs. 17, 266 refund is still not on my card ten months later.

Cleartrip's own Level 2 team opened case 32879822 on 16 Oct 2026 and told me the refund was "processed by travel agency", which matches the airline's claim that the money went to Cleartrip. Neither side will show a transaction reference, so the money sits in between while I wait.

I have asked Cleartrip for the refund status and proof by 17 Oct 2026, and the airline has been asked for NEFT or UTR details by the same date. Under the DGCA rules for refunds, the onus sits with the airline when the ticket was bought through an agent or portal, and the process has to close within 14 working days.

If there is no bank proof by 17 Oct 2026 I will file with the DGCA through AirSewa and take both Cleartrip and the airline to the Consumer Commission in Chennai.