ClearTrip Complaints & Reviews

I had made a reservation on 20Dec on Cleartrip mobile app on Air India Dubai=Melbourne flight via New Delhi for flight on 14July2023. I paid the fare and received an email confirmation of the booking.

However after a few hours i received an email that the booking cannot be confirmed due to technical issue with Airline. When i responded back asking for the reason, I was told to contact Customer Support Centre. Subsequently i received another email which stated that the booking has been cancelled based on my request (whilst I had not made any such request) and that a refund is being processed for the amount paid.

This is unacceptable to me, I would like Cleartrip to honor the booking made by me.

Trip#[protected], refund amount: Rs. 25115 and Trip#[protected], refund amount: Rs. 16374 both not refunded by cleartrip. the money has been refunded back by the airline and cleartrip is holding the money and expecting me to pay more deduction charged in addition to the charges i already paid. I talked to their customer service agent and he was not able to assist rather just simply said that these charges i have to pay otherwise i won't get the money back that the airline gave them back in October 2022. it is over 2 months and they are not giving the money back as reported above by the airline. Fraudulent company!

1Booked flight from atlanta / mumbai and return.
2received below mentioned email from clear trip :

Alok Sharma
8:55 PM (10 minutes ago)
to CS

Hi,
Qatar Airways has rescheduled your Atlanta to Doha flight QR - 756

Old Schedule: PNR: TSA2ZM | QR - 756 | ATL Departure time: 19:10 on 24 Dec 2022, DOH Arrival time: 16:30 on 24 Dec 2022

New Schedule: PNR: TSA2ZM | QR - 756 | ATL Departure time: 19:35 on 23 Dec 2022, DOH Arrival time: 16:55 on 24 Dec 2022

Please contact us to get your tickets reissued as per new schedule.

How can you reach us?
1. Enter the trip ID and email ID used while booking on cleartrip.com/support or login to your cleartrip account
2. Select this trip ID:[protected]
3. Click on "Contact us"
4. Select "Need more help"
5. Select "flight rescheduled/cancelled by airline"
Important Note: Please re-check your itinerary to see if any of your connecting flights are impacted by this schedule change.

Regards,
Cleartrip

3 basis above details need to cancel with full refund.
4 called at your call centre and no solution for 15 days.

pls solve the issue asap.

I booked a resort in vagamon through ClearTrip site. And I got the confirmed voucher from Cleartrip. But when I contacted the hotel, they told that they didn't get any bookings from Cleartrip site. Then I connected with the Cleartrip customer care and they told that there is some rate issue and they told me to cancel the booking. Then I told them to send me proper reason in an email and initiate the refund from your side as I dint want to cancel the stay. Then they told they will take 24 hours to resolve the issue. So I am waiting for them to call me.

I have booked a ticket for flight from Nagpur to Pune on 10 Dec 2022 for 18th Dec 2022. Payment is successfully but status is Awaiting.
It said that ‘Awaiting PNR Estimated time Sun 11 dec 2022, 05:06’
Till now there is no confirmation for my ticket. I did not receive any PNR for the ticket. Please help.

I had booked flight tickets from jabalpur to pune via indore for the date 13th, Dec 2022 through Cleartrip on 09/12/2022. My booking was confirmed on cleartrip's website and it said "Please wait a few hours to download the e-ticket, awaiting PNR confirmation." I have still not received any ticket confirmation from the airline

I had done booking 3 days ago and following up for 48 hrs and I am not getting my tickets after paying the complete amount. The estimated time to generate pnr was 5th Dec 1.35pm but still no update.

We applied for a normal refund, but due to compony profit they raised full refund request without informing us we applied for normal refund because o[censored]rgent requirement as i am felt in hospital need money in emergency dont have money if dided clear trip responsible

It was informed to be by cleartrip that my flight was cancelled 2 days before the travel (yesterday - 4th Dec 2022) and they have initiated the refund.
I have booked a new flight that cost 2x via Makemytrip for my travel to Hanoi from Bangalore.

Today, 5th Dec 2022, the same flight that was cancelled is still reflecting as available on their website.

My ticket from Bangalore to Hanoi was booked via ClearTrip on 7th Oct 2022 - Trip ID - [protected]VietJet). On the same day my return tickets from Hanoi to Bangalore were also booked - Trip ID:[protected]+1 impacted friend Trip ID :[protected].Â
On 11th October, we received two separate emails from cleartrip team, that stated that Trip ID:[protected]+1 impacted friend Trip ID :[protected], is cancelled by the airlines. Unfortunately, we noticed this email only by 8th of Nov as these emails landed in our spam inbox. On 8th Nov 2022, we initiated our support call with clear trip seeking for alternative flight options. We spend more than 8-10 hours over multiple calls, with different executives seeking for one of the below option:Alternative flight arrangementRefund plus compensation/support on the variance amount of new reservation.Cancellation of my ongoing flight to Hanoi (Trip ID[protected] and complete refund of Trip ID[protected],  [protected] and [protected]The cleartrip everyday seeks for additional 24 hours, which added to a total of over 14 days. Understanding how we were losing time and being pushed around by the support team, we made an alternative return flight arrangement from Hanoi to Bangalore (Ha Noi Ho Chi Minh Kolkata Bangalore), which was the cheapest available option. Prior to making this cancellation, we can clearly requested the clear trip team multiple times, with multiple folks to confirm on the cancellation option for my ongoing flight to Hanoi (Trip ID[protected]
There was no clear response from the team over email or call. Today, 4th Dec, 2 day before my international trip to Hanoi (Trip ID[protected], when I called the cleartrip team to confirm my flight status, they mentioned that this flight has been cancelled. However, I did not get any communication from the Cleartrip team in advance. When asked for the reasoning, they mentioned that Vietjet Airlines has discontinued operations in Bangalore airport till 31st of December 2022. This communication was shared by Vietjet Airlines with Cleartrip over a month back (this date was not disclosed to us). As I understood over the call, this appears to be the same reason for the other two returning flight cancellation as well. However, they had missed communicating the cancellation of Trip ID[protected].Â
Despite talking to at least 15+ (I trust) different executives over many weeks and explaining all details and requests for cancellation prior, the cleartrip teams executives and escalation leads were extremely careless and inconsiderate in even checking carefully and informing us on the cancellation information on my ongoing flight.
Finally, I am now forced to make new reservations at the last minute, at a cost close to 2.5 times of the original ticket fare to travel to Hanoi and further I have already also spent large amount to make my return trip arrangements. We had even clearly communicated with the Cleartrip team earlier that if the cancellation is available for my ongoing flight, we want to cancel the entire travel plans to avoid any chaos and additional unreasonable expense. There was absolutely no support to even help me make alternative ongoing flight arrangements despite it being their mistake.Â

I am writing you in regards of my refund. It has been more than 2 months but I could not get my refund. I am sorry to say, I am not getting any signal positive response from Cleartrip. As per Airline amount has be refunded on same day when cancellation was done to agency, however cleartrip initially told me that it will take 60 days now they are saying it will take 90 working days. I am really very shocked by the non professional attitude.br...

While booking my international flight (Delhi to Da Nang), the booking details showed the check-in baggage of 20 kg however when I received the ticket in my inbox, it showed 0 check-in baggage allowance. The airline booking website refuses to accept the anomaly in the ticket sent by email.
The ticket with only 7 kg cabin bag allowance was Rs 7800 whereas the one with 20 kg was around 12k (that I booked) on the airline site as well as on Cleartrip. I also shared the screenshot of the same ticket that was booked by my friend but Cleartrip refuses to accept it.
Trip ID[protected]
I want the revised ticket to be sent with 20 kg baggage included on the ticket.

On 04.11.2022 I have booked 2 tickets from Pune To Ranchi GoAir flight,
Journey date 10.11.2022_6E - 6484
1) Trip ID[protected]_Uddhav Bhosale
2) Trip ID[protected]_Prasad Jadhav

I received my credit card statement & it has deducted 3 times
1) Rs.5759.00
2) Rs.6114.00
3) Rs. 6343.00

3Rd payment is excess hence request to refund the same amount.

ClearTrip Booking ID:[protected]

Dear Sir,
This is as per the attached refund status downloaded from the below website:
https://www.jetairways.com/insolvencyproceedings/
LOC (Version 9) dated 3 October 2020 (“LOC”)
Serial Number: 4723 Cleartrip (PDF Page 158 of 625)

Cleatrip has got the refund and has not passed it on to me as of date.
Please do the needful.

Best Regards,
Sandip Bhowmik

I have booked the flight from New Delhi to Vancouver via Clear trip. The flight itinerary is New Delhi - BLR - YVR via Vistara & Then Air France.
The flight is booked in Week 47. I must mention here, that services of cleartrip with regard to customer service is pathetic as they are not equipped with the relevant information.

I would like to know the charges to be paid for excess baggage in prior. customer service is neither aware about the process and charges. After lot of pleading, executive on all agreed to call Vistara who confirmed to pay Rs 550 per kilo at the time of checking.
as per clear trip, as passenger once paid charges to Vistara then Am again liable to pay to Air France.

My concern is WHY
This is going to be my through check-in so if once paid charges to Vistara then why should I pay to Air France. It is Cleartrip Itinerary, so ideally I should pay only once to clear trip and they should further pay to the respective airlines.

Cleartrip is just not fully equipped with the guidelines of excess baggage.

would someone call me and share the charges for through check-in charges for excess baggage.


first and foremost, cleartrip customer care deptt is not aware how much charges would be charged. After so much of begging, the person on call agreed to speak with Vistara.

You can reach me at [protected]

I made a booking at Sri Gokulam Sabari Guruvayoor, Guruvayoor, Kerala for 22 Oct 2022 through cleartrip. Cleartrip has confirmed my booking and issued a Hotel Voucher.
When I reached at the hotel around 9:30pm, the hotel guys mentioned that there is no such booking and they don't have any tie up with cleartrip.
I was denied a room at the hotel.
I called up the cleartrip customer care number mentioned in the hotel voucher which first got connected to the flight booking division and then redirected to hotel booking section which almost took 20 min to connect to an agent.
The customer care agent put my phone on hold and tried to connect to the person in charge from hotel which he mentioned as unsuccessful..
He told me that there are not able to find any alternate booking for me and the best they can do is to refund the amount. I denied that and ask him to escalate the issue to next level which he said will happen on the next day only. I was left with no other options and had to spend time on the roads with family in the middle of the night.

I was expecting a callback the next day and still not yet received any calls, but getting email saying that they try to contact me and my phone is not reachable. I am not sure why cleartrip alone is unable to connect on my phone when I am receiving every other calls.

Details of booking below:
Trip ID[protected]

Hi

its very disappointing to write this email as its complete waste of my time energy
i have been coordinating with youlll since 10 days

my trip id no[protected] ticket from dubai to melbourne via brunei has weight issue

when i purchased the ticket it shows 30 kg across the sector of going and back

when i got the ticket from the airline it shows melbourne to dubai only 25 kgs. i was told to pay the amount i will get reimbursement back

when i mentioned them its 1280 aed youll refuse to give money back saying can give only 500 aed its its expensive for cleartrip to bear the loss

I NEED TO KNOW FROM SOME RESPONSIBLE PERSON WHERE IS THE FAULT OF THE PASSENGER.ITS MISTAKE FROM CLEARTRIP AND WE AS PASSENGER HAVE TO BEAR THE LOSS
WHY??????????????????????????????????????????????????

I NEED SOLUTION FOR THIS GET ME 30 KGS ON MY TRIP BACK FROM MELBOURNE TO DUBAI VIA BRUNEI

NEED HELP ON SAME

I tried to book a flight ticket from Kolkata to Pune on 14th October and after payment booking got failed, I thought maybe a glitch so I tried again but same issue. Trip Ids are[protected] and[protected]. Both the times money was deducted from bank and Its been more than a week now still i did not get any refund. There is no customer support for help. Such a pathetic service, will never recommend anyone to use their service going forward. Attaching snapshots for reference.

I tried to book a flight ticket from Chennai to vizag through clear trip on 17/10/2022.Money deducted from UPI payment (3, 333), It’s been 4 days money not refunded and their customer care is so pathetic they don’t have dedicated mail or phone number this is very irritating.Please someone help me to solve this issue

I had booked flight tickets from Indore to Bengaluru for the date 15, Nov 2022 through Cleartrip on 17/10/2022. My booking was confirmed on cleartrip's website and it said "Please wait a few hours to download the e-ticket, awaiting PNR confirmation." I have still not received any ticket confirmation from the airline...