ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 4%
Submit a Complaint
1823
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

TwitterFacebookLinkedInYoutube
Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
503
down
254

Phone:
Phone:
up
275
down
160
up
148
down
152

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
4%
Complaints
1823
Pending
15
Resolved
60
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ClearTrip related photos (400)

Complaints with pictures are more trusted and informative    View all

ClearTrip Complaints & Reviews

Sort by:

Cleartrip.com — no meal supplied by the airlines (goair) since cleartrip didn't updated it against pnr in spite of paying money earlier.

 [email protected] on Aug 17, 2019
I returned from port blair to kolkata on 15.08.2019 by goair for which i purchased the ticket from clertrip much before. 1 premium non veg meal and 2 smart snack non veg were also purchased while booking the ticket. My clertrip id was[protected] and my airline pnr was m69lmp. But no food was served to me and my family from goair. While i asked the reason behind it, they say no food was enlisted against my pnr. They also show me the name list for the food items against the passenger; and my name or anybody of my family's name was there. How ridiculous was this. I have never felt so ashamed in front...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — user account deletion [Resolved]

 drr16 on Aug 15, 2019
Since 2 Years have requested to delete account but no reply and even filed police complaint

cleartrip — crap

The most pathetic online booking and the ### brand and the worst cuatomee care and crapiest ahopping plce on planet earth Worst experience tortorous experience and egoist and crap people bakwaas ### nevwe buy anything in thia ahit place and dont wvwn go near this ahit tata brand or store ### ### ### ### baatards ### ### ### baatards baatards ### baatards ### ### ### ### ### ###...
Complaint comments  Read comments Complaint category Online Shopping

Cleartrip — double amount deducting request on my credit card

 Rihleknoy on Aug 14, 2019
My name is rina noya
My trip id is[protected]
Purchased one way train ticket from bsb to ndls for 2 persons on 9th august 2019

I checked credit card balance and i found that double amount of money was deducted from it. The first one was 3247 rupees which is the correct price to my booking.
The other was charged 3227 rupees which i have no idea what that was charged for.
I am not willing to cancel my booking, so could you please fix that and give me a refund on the other payment?
Or i can even contact my credit card company if needed, and that...
Complaint comments  Read comments Complaint category Credit Cards

Cleartrip — amount debited - ticket booking confirmation received but actually ticket wasn't issued

 Nishac on Aug 13, 2019
Air ticket was booked from cleartrip via trip id[protected] from ahmedabad to pune for travel dated 12th august with goair as the flight provider. The amount of inr 7214 was debited right away from the account and booking confirmation received. However, on the date of journey (12 august) when i checked the flight status it was revealed by support staff that the ticket was not confirmed due to some internal technical glitch. The staff provided no support in getting this ticket confirmed and instead asked me to book afresh. I haven't received the refund for the original ticket and had to book new...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — ticket amendment

 H Bagla on Aug 13, 2019
13th August 2019

To,
Manager Customer Care Complaint
Cleartrip Pvt. Ltd.
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India – 400011

SUB: Clear Trip Id:[protected]
Dear Sir,
With reference to the above Trip ID I have booked the tickets under Flexifly. On 1st of August I called Customer Care and asked for amendment in my travel dates and time. The lady who has talking with me was not able to understand Flexifly scheme, any how...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — flexifly

 Harish Bagla on Aug 13, 2019
My trip id[protected] i have booked my ticket on 13th of july for travel date on 13th of august under flexifly. On 1st august i
I called customer care asked amendment in the travelling dates of both the sectors from 13th august to 28th august. The lady who was handling me did changes in one sector and told me another sector will be done after 4 hours. Since then i am calling continuously and no one is answering anything they are transferring call here and there, sometimes to amendment then again put me on hold for hours then it is being disconnected. Is cleartrip cheating their customers...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — malfunction of app

 Teja Gella on Aug 12, 2019
I ha e booked flight for 12th augest but the date was automatically changed in the booking page for which I had a loss of 1800 rs I want my amount back .
I am a frequent flyer this not fare because of your site I am facing this loss.

I am ready to bare the loss but not this amount I would like from team cleartrip to minimize my loss.
Regards
Tejeswar
[protected]...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refund for train tickets

 jayan190374 on Aug 12, 2019
Hi, my name is jayan kumar ramdin and i, m a resident of mauritius. I have a cleartrip account through which i booked train tickets (Ac chair car) for 3 adults and 1 child for a trip on 21st november 2019 on train number 22987 aii agra fort superfast from jaipur to agra fort on 8th august 2019. A sum of inrs 1791 was deducted from visa credit card [protected] bearing name of leena devi ramdin (My wife). Unfortunately after paying i had problems to access the irctci website and could not finalise the purchase. I wish for a cancellation of the booking and obtain a refund on the above mentioned...
Complaint comments  Read comments Complaint category Credit Cards

Cleartrip — not refunding my payment

 jassman1213 on Aug 12, 2019
I booked a ticket on 2nd august 2019 rs 105, 554.in the name of baljinder singh and sakshi and on same call immediately i cancelled the booking. On same call customer care ask me that your full payment refunded in 2-3 days. But till today no payment received sorry for english iam calling daily to customer care but they didn't give me any proper answer also i mail my bank statement to clear trip ([protected]@cleartrip.com). But nothing happened. Please help me my email. [protected]@gmail.com trip id.[protected]...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — refund for flight

 Aysha Salim on Aug 11, 2019
I had booked a flight from bangalore to kochi today. But as the kochi airport got shut down due to the rains i cancelled my flight yesterday also because it said i would get full refund amount. Today i saw my total refund will be only rs 197.

Aysha salim

Trip id:[protected]

Bangalore -> kochi
Air asia, i5-1124
Pnr: gt8t7j
Sun, 11 aug 2019
12:20 - 13:10...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — add on baggage refund - pnr-gwh9pr

 Ravibabu Rajendralu on Aug 8, 2019
Hi,

When i booked my ticket i had purchased additional baggage for 5 kg, which is on 27/07/2019 under pnr - gwh9pr
For 31st july 2019 travel from chennai to bengaluru, flight no. 6e6011.

Clear trip - e-ticket copy shows clear message about add on baggage for 5 kgs with the payment detail..
Where as airline denied my add on check-in baggage and ask for payment for excess baggage over 15kg..
In-spite of explaining and showing the clear-trip receipt for the add on checking baggage charges, airline collected the payment, informed that you have not...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — mgm dizzee world ticket booking

 sesha sesha on Aug 5, 2019
Booked online ticket for sunday 04-aug-19 for 4 adults + 1 child rs2703
To visit mgm dizzee world but i have not received any communication on my email and denied entry by the mgm authorities.

Rs.2703 has been credited to cleartrip tech_cl payments vide
Ref/cheque no. [protected]gagsphra4 on 03-aug-19.
Please refund the amount.
S. Seshachalapathy
[protected]@gmail.com
[protected]...
Complaint comments  Read comments [1]Complaint category Amusement Parks

Cleartrip — money deducted from my bank account but didn't receive any bookings confirmation

 hma on Aug 5, 2019
On 05.08.2019, i tried to book an air ticket, after all the process amount got deducted from my account but not got any confirmation from cleartrip. I got an sms from bank saying your a/c xxxxx is debited with rs. 12270.00 on 05.08.2019 05:42:22 at pur/cleartrip privatelimi/mumbai.
Now i am unable to contact cleartrip as i don't have any trip id.
Please kindly look into this matter....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refund amount not yet received

 sunilsteven on Aug 4, 2019
I had booked a flight ticket with cleartrip on 09.04.2019 and it was jet airways ticket but due to the closure of jet airways my ticket was cancelled and the customer service executive said that the refund would be processed by july 8th and i haven't received the refund yet. Its going to be almost 4 months.
Kindly help to get the refund at the earliest.
My trip id:[protected] & i have attached the ticket below....
Complaint comments  Read comments [2]Complaint category Airlines

Cleartrip — no refund has been processed from cleartrip

 DLM on Aug 3, 2019
Dear sir/madam,

I booked a flight through cleartrip. But the ticket was cancelled on 19th april. And the cleartrip has been sent to me an email that my flight is cancel by airlines.in that case they had mentioned my full refund will process within 45 working days. I waited since that time but not received any single penny in my account. I contact many times to the customer care at cleartrip but no solve. I understand the amount is process already by airlines but what is the problem not to send money? Finally hope i will get better solution from you.

Regards,
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refund issue still not resolved

 ashishag75 on Aug 2, 2019
I had booked an airline ticket from del to fra on 09 april and then subsequently cancelled it. They debited rs. 24021 from my account for the ticket, after countless reminders to the airlines - ukraine international airlines i got a refund of only rs. 1500. The airline has clearly sent the following message to me:
According to the rules, the fare amount of your ticket[protected] agarwal/ashish is refundable with charge 150 eur. Also unused airport taxes can be refunded.

So cleartrip has clearly cheated me and i plan to file an fir against the company and also file a complaint...
Complaint comments  Read comments Complaint category Travel Agents

Clear Trip — refund

 Cresigner on Aug 2, 2019
I've cancelled my air ticket (Trip id :[protected] from kuwait to chennai and back, nearly 2 months ago. They've asked for some bank details for online transfer, which i've mailed it to them later.in their last mail communication dated june 25, they've promised me the refund amount will be credited to my bank account within 5-7 working days. Since then more than 30 working days have passed by. But there was no information from them.

All their official contact point is simply not answering my concern or not reachable now....
Complaint comments  Read comments [2]Complaint category Airlines

Cleartrip — not received refund amount from cleartrip [Resolved]

 Sadhan Chakma on Aug 2, 2019
Dear sir/madam,
I booked a flight on 5-3-2019 through cleartrip. Trip id was[protected]. Unfortunately the cleartrip has been sent to me an email that my flight is cancel by airlines.in that case they had mentioned my full refund will process within 45 working days. I waited since that time but not received any single penny in my account. I contact many times to the customer care at cleartrip but no solve. I understand the amount is process already by airlines but what is the problem not to send money? Finally hope i will get better solution from you.
Regards,
Sadhan chakma...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — to get my refund amount.

 Changma Tom on Aug 2, 2019
Hello sir/madam,
I booked a flight on 5-3-2019. Trip id[protected]. Unfortunately the cleartrip has sent me an email that my flight is cancel by airlines.in that case they had mentiond my full refund will process within 45 days. I waited since the time but not received any single penny in my account. I contact many times to the customer care at cleartrip but no update. I understand the amount is process already by airlines but what is the problem not to send money? Hope i will get better solution from you sir.
Regards,
Sadhan chakma...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refund delayed over 30 days in spite of frequent calls and registration of complaints

 charirohini on Aug 1, 2019
My trip id [protected]
Name : rohini chari

I had booked tickets through cleartrip from chennai new delhi
And return newdelhi - chennai on 29.06.2019. The total amount was

The pnr for chennai new delhi booking in air india 93, was jwgcz
The pnr for new delhi chennai booking in air india 540 was zce06.
However owing to unavaidable circumstances i had to cancel my ticket on the same day of booking owing to official reasons.

An automated message stated that
Hi rohini,

We have processed a refund of rs....
Complaint comments  Read comments Complaint category Airlines

Recently Discussed

(4 minutes ago)
Dream11 Fantasy
cash amount not applied in my dream11 account
(12 minutes ago)
Whirlpool India
replacement washing machine also not working
(20 minutes ago)
Airtel
airtel hidden charges in airtel dth new connections
(22 minutes ago)
Indiabulls
not provided the pradhanmantri yojna benefit even after promising
(26 minutes ago)
Indiabulls
personal loan dhani closure

Featured Complaints