ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 4%
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1540
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

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Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
448
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221

Phone:
Phone:
up
253
down
141
up
128
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132

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
4%
Complaints
1540
Pending
31
Resolved
44
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ClearTrip related photos (315)

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ClearTrip Complaints & Reviews

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Cleartrip — change of date of travel due airasia reschedule flight 15 1829 kolkata to bangalore

 Sridipkar on Mar 26, 2019
Airasia informed me about reschedule of its flight 15 1829 kolkata to bangalore on 9/05/19 and gave option for change of date free of cost. Accordingly, i informed cleartrip customer care personal for change of date to 10/05/19 airasia flight 15 2473 dep. Time 8-45 am from kolkata.
But, till now, i have received any intimation from cleartrip.
Pl. Do the needful.
My trip id[protected] &
Id [protected]
With regards,
Sridip kar,
Silchar...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — cleartrip money deducted from bank account but haven't received the ticket or any confirmation

 Siby Babuchandran Nair on Mar 26, 2019
On 20th march 2019, i tried to book an air ticket, but after the booking process was completed and amount deducted, i did not get any email or ticket confirmation from cleartrip. So, the amount was deducted but not ticket was provided. I was waiting for 3 business days to see if the amount will be reverted back to my bank account, but sadly that is also not done.

Now i am unable to contact cleartrip as i don't have any trip id.
Please look into this matter. An image of the transaction is attached....
Complaint comments  Read comments [2]Complaint category Airlines

Cleartrip — airticket booked

 william apose on Mar 25, 2019
Clear trip and Jet airways fooling ...
Clear trip and Jet airways together is the worst combination ever,
we have booked our ticket from dubai to kolkata via cleartrip and all of a sudden the airline have cancelled our ticket .When we call customer care they are all bunch of fools who have very differente answer to each other ...they were suppose to get back to us within 2 days but all in vain ...we have waited but no calls came back..Asking for refund they say it will come after 21 days ..that means after my travel date ...This way they are just making fool of us and making people...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refund not refunded fully.

 Richard Kuo on Mar 25, 2019
Trip id[protected], flight was grounded by spicejet, full refund of ₹3871 was to be refunded but only ₹ 301was refunded and credited in my account. I raised the issue several times, and the complaint number is 08584335. Can i get a proper confirmation of how much and when im getting the refund.??? My mail i'd [email protected] com and contact number [protected]...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — very poor refund process

 Sak Gupta on Mar 24, 2019
I partially cancelled my flight ticket talking to the airlines directly and got the refund initiated from the airlines end on the booking date that is 28feb 2019 itself. I also got mail from the airlines that refunded amount has been transferred to cleartrip but after a long period of 24 days i am still waiting to get refunded from cleartrip. Worst service on this part. Highly dissatisfied....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — incorrect invoice and promo codes available on website but not working

 devendra.r.koli on Mar 24, 2019
Dear sir/madam,

I had booked air tickets with trip id is[protected].
Trying to contact your customer care but of no use and so ultimately writing an email.

The below invoice generated by cleartrip is not indicating convenience which is charged on the ticket.
If clear trip is charging convenience fees then the invoice must be complete with details.

Moreover the promocodes mention on your website don't work and while last step of payment the software pushes back to reselect.

Cash back of 2000rs with code flight or ctsave...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — amount of 2027 not refunded and nor received any reply after complaining about it.

 Rishita Desai on Mar 23, 2019
I have complained regarding the amount that has been debited from my account without any booking done and confirmation of tickets. How many times i need to write mails and complaints. Why cannot you resolve this matter as it is not credited since so many days and my money is stuck. I need my money as soon as possible and i want an immediate reply to this or else will come to your headquarter and that will be more worst for you people....
Complaint comments  Read comments Complaint category Amusement Parks

Cleartrip — refund of cancel flight

 Hemendra Jasapara on Mar 23, 2019
We had booked 2 tickets from bangalore to mumbai.
Trip id[protected]
Pnr - h46vuf
Date 18/02/2019 - goair - g8 520
Goair informed the cancellation of flight
The flight was reschedule for 1 pax and cancel for 2 pax
Pax 1 - reschedule to 19/2/19 goair g8 426
Pax 2 - cancel - new pnr no n7h1kz

Till date we have not recd the refund for

Hemendra jasapara
Mumbai
[protected]...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refund on flight cancelled by airlines

 Roopesh Raizada on Mar 23, 2019
Hi, Jet Airways cancelled the flight and Cleartrip confirmed the full refund to my account.howver even after 10 days I haven't received my money.
Trip is:[protected].
Tried reaching to call centre multiple times however kept on waiting for 20 minutes each time.worst service no customer support..worst site..worst people
I have called the call centre before as well and they said money will refunded to my account fully in 5- 7 working days as the flight is cancelled by the airlines.
Initially as well when flight was cancelled by airlines no notification has been sent and...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — indigo flight ticket refund

 Nadig Dattatreya on Mar 23, 2019
Pnr : t9mqxr flight no : 6e - 506 from : ccu to : blr place of supply : west bengal date of journey : 12.03.2019 10.10pm
Booked on 10th
Cancelled on ; 12th 4.00pm
I have not received the ticket refund amount of 5497.00
So for after so many complaint.

Pl. S credit the same to my account ;
Nadig dattatreya
Axis bank, whitefield branch

Sb ac no. [protected]
Ifsc code : utib0000514
Kindly do the needful.
Regards
Nadig dattatreya...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — got charged for tickets even though their site gave an error

 P. Joe on Mar 22, 2019
I tried booking tickets from Kochi to Bangalore and back via their website on 21st March.

Twice I got an error after spending a long time on their site that the booking cannot be processed.
It took me back to the cleartrip home page.

Following this I went ahead and booked it via another site for Rs. 600 more. While going through my sms I realised the payment has been deducted and the tickets booked.

I spoke to their customer service for the complete refund however failed to get a response that was satisfactory. Worst experience by their so called...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — domestic air ticket

 M. O Cherian on Mar 22, 2019
I have tried to book an air ticket in favour of lincy cherian from port blair to chennai for 22/03/2019 on 21/03/19. Payment of rs. 5081/- was made successfully but no pnr or ticket received. Immediately after completion of the payment process, the net connection was failed and net connection was reinstated very late. My bank account shows that the amount is released. Pl. Help me to get get the ticket or back back my money....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — have not received refund

 saudidroop on Mar 21, 2019
I have booked one ticket through cleartrip.com. but due to some problem i have to canclled that ticket.I called the customer care for cancellation of my ticket. they made the process and told me that within 5 to 7 working days my money will be refunded in my account.But after more than one week i didn't get my refund. Again i called the customer care for that, this time they are telling that it will take 40 to 45 days. How? Can I make any mistake by booking ticket through cleartrip.com.

i have attached the ticket with this mail.
Kindly make the necessary arrangements.
Complaint comments  Read comments Complaint category Airlines

Cleartrip — ticket not refunded till now

 nadig1 on Mar 21, 2019
Sir
I have booked the indigo air ticket from ccu to blr on 10th for 12th 22.25.

Pnr - t9mqxr
Passenger name : nadig dattatreya
Flight no. : 6e-506
Number : wb1181903bg92368
My mobile : [protected]
Mail : [email protected]

I have cancelled on 12th evening by 16.00. Till now it is not refunded to my account. Kindly pay me immediately and oblige.

Regards
Nadig dattatreya...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — trip id 190117172768 flight 9w-587 from dxb-del

 jamalSarfaraz on Mar 21, 2019
This is to informed you that i got an intimation of dxb to delhi flight jet airways canceled by clear trip and when i called clear trip and spoke with (Amit and his supervisor as well) he hasn't get back to me even after several follows up failed to resolve the inconvenience.

This is simply case of customer harassment according to the relevant provisions of consumer protection act this is highly negligible on the part of clear trip caused inconvenience to me.

This is my formal notice to clear trip to avoid delay in this case as they are not contacting me regarding refund...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — amount got debited but booking isn't confirmed

 Varadarajan padmanaban on Mar 21, 2019
Dear team,

I am frequently travelling from hyderabad (Hyd) to puducherry (Pdy) and puducherry (Pdy) to hyderabad (Hyd) through spicejet.

On 05/march/2019 morning around 8:07 am, i tried booking air ticket from hyderabad to pondicherry via cleartrip. Due to some technical issues, the transaction has been aborted at the last stage (After payment) and i received a message that "oops! There is an issue". Also the ticket fare rupees 4265 has been debited from my son’s icici bank account[protected] and my ticket wasn't confirmed too. Apart from that i didn’t receive...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — didn't receive flight ticket refundable amount

 Er. Fazal Imam Faruqui on Mar 20, 2019
I cancelled the ticket on13/03/2019 (from Kochi to Kuwait) Qatar Airways. But till now I didn’t receive refundable amount, please check the status and send the amount in my account as soon as possible.
Details Given Below,
Passenger Name: - Suresh Vettiyattil
Trip ID:[protected]
PNR No. JQ8YVI
Date of journey: - 15/03/2019...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — amount debited but booking is not done

 Rishita Desai on Mar 18, 2019
I had booked 3 tickets of water kingdom yesterday but the booking is not done and the amount is debited.I couldn't even contact them because the trip is not booked so trip Id is not generated and for contacting them trip id is required. And there is no email Id where we can write a mail for getting support.Please resolve my problem at the earliest....
Complaint comments  Read comments Complaint category Amusement Parks

Cleartrip — booking got cancelled by airlines

 gagan9953 on Mar 18, 2019
This is to informed you that there is no intimation of flight cancelled by clear trip and when i called clear trip and spoke with shreya (One of the executive) she hasn't get back to me even after several follows up failed to resolve the inconvenience.

This is simply case of customer harassment according to the relevant provisions of consumer protection act this is highly negligible on the part of clear trip caused inconvenience to me.

This is my formal notice to clear trip to avoid delay in this case as they are not contacting me and they are not refund my money back...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — no refund received

 Pompa Mukherjee on Mar 16, 2019
Booked a flight ticket on 02nd march 2019 pnr emynme not got refund till date booking made from clear trip. No response from customer care. Calling so many times not answering. Trip i'd[protected]. Cancelled the booking on 2nd march 2019 only whereas indigo has refunded the amount to cleartrip. Why calls are not being responded. Customer care number also wrong. I want my refund at the earliest. Why there is so delay...
Complaint comments  Read comments Complaint category Airlines

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