| Address: mumbai |
| Website: www.cleartrip.com |
We booked Hotel Baisaran, Pahalgam through Cleartrip for 30 June to 2 July. We paid the full amount, received a booking confirmation, and were issued an official confirmed voucher by Cleartrip. Naturally, we believed our hotel was secured and started our Kashmir trip with complete peace of mind.
When we reached the hotel, we presented our voucher, only to be told by the hotel management that there was no booking in our name and no booking against the voucher/booking ID issued by Cleartrip.
We were socked.
We immediately called Cleartrip. Their representatives repeatedly asked us to "wait 10 minutes" while they checked with the hotel. We waited for more than 30 minutes without any callback. We called again, waited again, and after another one hour long delay, a Cleartrip executive finally admitted that our hotel had not actually been booked.
Think about the situation we were put in:
* It was around 6 PM.
* We were in Pahalgam, Kashmir, a security-sensitive area.
* I was travelling with my family.
* We had a confirmed voucher but no hotel to stay in.
What was the point of issuing a "confirmed booking" if the hotel had never received the reservation?
Cleartrip then offered us alternative hotels that were nowhere close to the standard or value of the hotel we had originally booked and were very far from the location. Finally, they offered a refund and around 10-20% compensation.
A refund cannot compensate for the stress, panic, and trauma of standing with your family in an unfamiliar place, believing you have accommodation, only to discover that you don't.
Around two hours later, Cleartrip sent us a message saying that the booking had been cancelled and the amount refunded. We contacted them again and clearly stated that we did not want a refund—we wanted the confirmed hotel or an equivalent hotel at the same price. They failed to provide either.
Receiving a confirmed voucher that turns out not to correspond to an actual hotel reservation made us feel completely socked. Based on our experience, the entire process of cleartrip is a scam, because we relied on Cleartrip's confirmation only to discover at check-in that no booking existed.
I have attached the confirmation voucher issued by Cleartrip, along with the cancellation message.
I urge everyone to think carefully before booking hotels through Cleartrip, especially if you are travelling with your family or visiting destinations where finding accommodation at the last minute is extremely difficult.
A booking confirmation should mean exactly that—a confirmed booking, not uncertainty and distress at the hotel reception.
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