Cleartrip — Cleartrip Inability to use amount in credit shell

I have made several attempts to make new booking using amount available in credit shell (in trip I'd[[protected]] under PNRH72QUI )using Cleartrip website. But every time it failed and it is being shown that " Traveller details are not same". This is totally incorrect.
Please kindly help me to book following flight using credit shell.
I want to travel from Cochin International Airport to destination Chennai International Airport.
2. One way travel
3. Date of travel 13/01/2021
4. one passenger
5. Henayake Arachchige Sasanka Jayanada Perera
Thank you
[protected]@gmail.com
[protected]
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