Cleartrip — cleartrip misusing funds

Address:

Bangalore, Karnataka, 560070

I had booked a trip from bangalore to pune. Travelling 3rd apr returning 6th. However i had to cancel it bcoz of current corona situation.
Trip id[protected].
The above trip was booked thru clear trip and cancelled thru clear trip. Cleartrip given a refund of 216rs for 18720₹ payment i made. I am in touch with nodal officer from spice jet regarding it and i have been confirmed in writing that spice jet has processed refund of rs 7380. Cleartrip has eaten up all this money and is given a refund of only 216₹ such a shame on this company. Misusing the current situation. Please help me.