Cleartrip — complain trip id [protected]

Dear sir/madam,

I had a booking with your airline from new delhi - indira gandhi airport to sao paulo - guarulhos via frankfurt on 17 aug 2017 at 13:35 on a refundable ticket (Ticket is attached). Unfortunately, i was informed at the airport that i needed a transit visa and i was not entitled to a visa on arrival. I requested your help desk immediately to either cancel or reschedule my flight, but they told that they could not do it and i should do it online. I immediately called your airline and after an hour of waiting time, i was able to connect to your customer services and request to cancel my ticket as my ticket was refundable. I tried to ask about total refund after cancellation but found no satisfactory answers about it. After coming back to my home from the airport, i called many times but so far not received exact information about my refund amount.

Sir/madam, i am a student at iit delhi and for me, this amount is huge. Moreover, i need to book the same flight again as soon as possible to attend my research workshop. Managing this amount was quite hard for the first time and doing it all over again would be impossible for me, and in that situation, i will surely lose a great opportunity for my career. Please help me get my full refund or reschedule my flight.

Thanking you,

Shailesh kumar tiwari
Research scholar
Iit delhi new delhi
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