Cleartrip — confirmation ticket not sent after booking

I booked a flight for 13th march, 2019 from pune to delhi.
I haven't received a confirmation ticket even after deduction of money.
The customer care number asks for a id which is also not available since there was no redirecting after payment successful.
Date of incident - 24th february, 2019 1:00pm
Client email - [protected]@gmail.com
Resolution required - a confirmation ticket for the flight.