Cleartrip — customer service/no cashback provided

Address:

560084

I am writing to you because i am completely disgusted with the service by cleartrip. I had tried to book my flight tickets on 21/06/2019 however the coupon that i had applied cthsbcfriday did not work. The flight tickets at that point of time was 5700 to and fro for 2 people including a cashback i had received from booking a hotel. I had contacted cleartrip on the same day and spoke to a representative and was advised that this is a technical issue and i would receive a cashback of ₹1200 in 24 hours. I had not received my cashback and had contacted cleartrip several times. There standard answer was we need to speak to the person who spoke to you and will call you back. I have not received any call back and i had even spoken to a manager on 26/6/2019 and was promised it would be resolved the same day. Today is 27/06/2019 and the fight tickets have shot up to over ₹6000 for a one way trip. Because if the unethical and unprofessionalism of cleartrip's customer service. I had incurred heavy monetary loss of over ₹4000. This is unacceptable and needs to be logged. I am attaching screen shots of the number of calls made to cleartrip. My registered email id with cleartrip is [protected]@gmail.com.