[Resolved]  Cleartrip — Delayed Refund

On 6th July, at around 4:00pm or so, I filled out all the details for a hotel booking at Srinagar. It showed a fare of around Rs9, 849. No sooner had I pressed 'submit' that I got an SMS saying that my bank account had been debited (I had used the debit card facility of my banker) with the said amount. In the mean time a message flashed online that the transaction had 'failed'. I had no clue of what happened. I checked my bank account. Yes, the amount had been debited. So, I presumed that there was some glitch and called a customer support number of Clear trip. I was a bit disturbed since I did not have any reference number. The person who attended my call resolved that by checking with my email ID. He said that the booking was not made due to some 'link' not working! I tried to probe further, but got no farther. He told me that my money would be 'reversed' within 2-3 days and that I should made the payment again, which I did (this time with net banking facility)and got the booking through (Trip ID : [protected]). After 3 days I again called a customer support number, this time the guy on the other side said it takes 6-7 days and it automatically get credited in your account. I checked my bank account to see if the amount was credited. No. Clear trip was still holding on to the money for a 'failed' transaction! I called them up and once again was given a spin as to why the bloody thing did not work out.