Cleartrip — flight booking cancellation

Address:

Mumbai City, Maharashtra, 400058

It is unfortunate that cleartrip has very bad service and it appears almost like a fraud company. I want to cancel my flight ticket which was booked for airasia through cleartrip, under cleartrip i. D.[protected].

Since last 2 days i am calling their call centre number, but as we select the option for cancellation of ticket, they make us hold the line for indefinite time. Yesterday i disconnected the line after 45 minutes. Then today i called them up hold the line for 45 minutes, finally one lady came on the call and i discussed the details about the cancellation of my tickets. Then she told me that i have to speak to another department for rescheduling as per airasia policy. Initially she said she will transfer the line to the concern person. I held the line for 10 minutes and then she said you have to call once again. After that i called once again but no one came on line. One lady came on line and started pretending as if she is not able to hear