Cleartrip — flight booking cancellation due to covid 19 lockdown in india

Address:

A905, Plot 39-C, Sector 6, Dwarka, New Delhi, Delhi, 110075

Following are my flight booking details on cleartrip

1) date booked 12th march 2020 and paid in full through credit card.

2) flight details:
New delhi (T3) - newark (Tc)
Air canada, ac-5872
Pnr: p3wcuh
2 apr 2020, 23:35 - 04:55
Flight status: https://m.cltp.co/RhJnnsZqd5
Baggage (Per adult/child): check-in: 1 piece, cabin: 7 kg

Newark (Ta) - montreal
Air canada, ac-7737
Pnr: p3wcuh
2 apr 2020, 06:30 - 07:59
Flight status: https://m.cltp.co/hcVfGtZqd5
Baggage (Per adult/child): check-in: 1 piece, cabin: 7 kg

Montreal - toronto (T1)
Air canada, ac-405
Pnr: p3wcuh
2 apr 2020, 09:00 - 10:20
Flight status: https://m.cltp.co/EKUtXuZqd5
Baggage (Per adult/child): check-in: 1 piece, cabin: 7 kg

Toronto (T1) - new delhi (T3)
Air canada, ac-42
Pnr: p3wcuh
11 apr 2020, 22:10 - 21:35
Flight status: https://m.cltp.co/kRPCewZqd5
Baggage (Per adult/child): check-in: 1 piece, cabin: 7 kg

3) covid 19 lockdown instituted in india till apr 14 by prime minister on 24th march

4) called cleartrip support but i was kept on hold and no response

5) there is no refund or policy available for covid 19 lockdown on cleartrip app or website, nor is there any information provided by cleartrip.

6) i mailed cleartrip customer care asking support, and i was mailed back that they could change dates of my travel. I asked to provide me an open ticket so i could choose the dates when the covid 19 situation becomes clear from the government.

7) cleartrip support mailed back saying my flight has been made "open" and i could choose another flight date. However, there was no link nor was there any complaint number given for reference. On asking for a complaint number i stopped getting replies altogether.

8) on 28th march i started receiving mails and messages from cleartrip stating that my flight is on 2nd april from delhi to toronto and on 11th apr from toronto to delhi as per the above itenary

9) this means there has been no change in my status and cleartrip is keeping my money without providing any service.

10) on trying to contact airlines, i have received feedback that since i have booked a flight through cleartrip, i should reahc out to them for cancellation and refunds