SriLankan Airlines Customer Care
SriLankan Airlines Ltd
Customer satisfaction rating: 0%
Submit a Complaint
31
COMPLAINTS

SriLankan Airlines Customer Care

SriLankan Airlines Ltd

TwitterFacebookLinkedIn
Address
Level 3, East Tower, World Trade Centre, Echelon Square
Colombo 1
Sri Lanka

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
6
down
0

Fax:
Fax:
+94 197 335 312  

Additional info
Contacts
http://www.srilankan.com/enuk/flying-with-us/contact-us

24 Hour Contact Center
Colombo
Telephone: +94 777 771 979
Fax : +94 197 333 999
Email: Feedback@srilankan.com
Operating Hours: Monday To Friday (00:00 To 23:59)

Srilankan Cargo Office
No. 28, De Vos Avenue, Colombo 4, Sri Lanka.
Telephone: +94 197 333 280
Fax : +94 197 335 313
Email: Mahimany@srilankan.aero
Operating Hours : Monday To Friday (08:15 To 17:00)

Ticket Office / Pta Ticket Office
Srilankan Airlines Ltd., Level 3, East Tower, World Trade Centre, Echelon Square, Colombo1,sri Lanka.
Telephone: +94 777 771 979
Fax: +94 197 335 312
Email: Feedback@srilankan.com
Operating Hours: Monday To Saturday (08:30 To 17:00)

Galle - Ticket Office
Srilankan Airlines Ltd., No 16 A, Gamini Mawatha, Galle, Sri Lanka
Telephone: +94 197 333 105
Fax: +94 197 335 106
Email: Sumith.wijeratne@srilankan.com
Operating Hours: Monday To Friday (08:15 To 18:00)

Kandy - Ticket Office
Srilankan Airlines Ltd., No 17, Temple Street, Kandy, Sri Lanka.
Telephone: +94 197 333 101
Fax: +94 197 335 101
Email: Ul_kantkt@srilankan.com
Operating Hours: Monday To Friday (08:15 To 17:00)

Head Office
Srilankan Airlines Ltd., Airline Centre,bandaranaike International Airport, Katunayake, Sri Lanka.
Telephone: +94 197 335 555
Fax: +94 197 335 122
Email: Feedback@srilankan.com
Operating Hours: Monday To Friday (08:15 To 16:45)

Airport Ticket Office
Srilankan Airlines Ltd., Bandaranaike International Airport, Katunayake, Sri Lanka.
Telephone: +94 197 335 555
Fax: +94 197 335 282
Email: Feedback@srilankan.com

Customer Affairs - Passenger Queries
Airline Centre, Bandaranayake International Airport, Katunayake, Sri Lanka.
Telephone: +94 197 331 627
Fax: +94 197 335 145
Email: Customer@srilankan.aero
Operating Hours : Monday To Friday (08:00 To 16:30)

Customer Affairs - Baggage Queries
Airline Centre, Bandaranayake Internatinal Airport, Katunayake, Sri Lanka.
Telephone: +94 197 331 393
Fax: +94 197 335 145
Email: Cus.bge@srilankan.aero
Operating Hours : Monday To Friday (08:00 To 16:30)

Flysmiles Service Centre
Srilankan Airlines Ltd., Airline Centre, Bandaranaike International Airport, Katunayake
Telephone: +94 197 333 333
Fax: +94 197 335 333
Email: Flysmiles@srilankan.aero
Operating Hours: Monday To Friday (08:15 To 16:45)

Srilankan Airlines Passenger Sales Office
328, Court Road, Trincomalee.
Telephone: +94 262 227 775
Fax: +94 262 225 401
Operating Hours: Monday To Friday (08:15 To 17:00)

Trincomalee Psa Office
No 328, Court Road Trincomalee
Telephone: +94 262 227 775
Email: Psatrincomalee@srilankan.com
Operating Hours: Monday To Friday (08:15 To 17:00)

Batticaloa - Psa Office
The Traveller Global ( Pvt ) Ltd, No 373, Trinco Road , Batticaloa
Telephone: +94 065 222 988
Email: Psabatticaloa@srilankan.com
Operating Hours: Monday To Friday (08:15 To 17:00)

Aluthgama Psa Office
No. 51, Galle Road , Kaluwamodara, Aluthgama
Telephone: +94 347 326 767
Email: Psaaluthgama@srilankan.com
Operating Hours: Monday To Friday (08:15 To 17:00)

Gampaha - Psa Office
No.302 Colombo Road, Gampaha.
Telephone: +94 334 950 020
Email: Psagampaha@srilankan.com
Operating Hours: Monday To Friday (08:15 To 17:00)

Hambantota Psa Office
No:30, Wilmot Street, Hambantota
Telephone : +94 472 220 527
Email: Psahambantota@srilankan.com
Operating Hours: Monday To Friday (08:15 To 17:00)

Jaffna Psa Office
No:272, Stanely Road, Jaffna
Telephone: +94 212 220 404
Email: Psajaffna@srilankan.com
Operating Hours: Monday To Friday (08:15 To 17:00)

Vavuniya Psa Office
No: 60/8, 1st Cross Street, Vavuniya
Telephone: +94 242 224 392
Email: Psavavuniya@srilankan.com
Operating Hours: Monday To Friday (08:15 To 17:00)

Wennappuwa Psa Office
No.92, Main Street Wennappuwa
Telephone: +94 312 254 251
Email: Psawennappuwa@srilankan.com
Operating Hours: Monday To Friday (08:15 To 17:00)

Anuradhapura Psa Office
522/1-c, Maithreepala Senanayake Mawatha, Anuradhapura
Telephone: +94 025 222 5400
Email: Psaanuradhapura@srilankan.com
Operating Hours : Monday To Friday (08:15 To 17:00)


View More Information...

Customer satisfaction rating
0%
Complaints
31
Pending
0
Resolved
0
Alert
Oops! We're trying to establish a communication with the company, but apparently they're not interested in resolving complaints.

Working hours
Mon09:00 am - 05:00 pm
Tue09:00 am - 05:00 pm
Wed09:00 am - 05:00 pm
Thu09:00 am - 05:00 pm
Fri09:00 am - 05:00 pm
Sat09:00 am - 05:00 pm
SunClosed

SriLankan Airlines related photos (5)

SriLankan Airlines Complaints & Reviews

Sort by:

Srilankan Airlines — ride on board staff attitude

 bluenest99 on Jan 7, 2018
I have been traveling with srilankan ever since i can remember.
Flew business class with my parents from kuwait to bangalore. The service was excellent except colombo to bangalore (Ul173) on 6th nov, 2017 where this one air hostess could use some more training to behave with passengers. My father who is sick and old required some assistance which the staff was not ready for. While having his dinner he dropped a bread due to weakness. The stewardess made funny faces and pointed at the bread for him to pick it up. This is not the srilankan hospitality i know of....
Complaint comments  Read comments Complaint category Airlines

Srilankan Airlines — i'm complaining about the tray tables in economy class

 Shehroz Ahmed on Jan 6, 2018
Whenever i fly from colombo to karachi in economy the tray tables are very dirty. Looks like no one is cleaning them which is very unhygenic. The staff doesn't pay attention to it also and they are sometimes mean like not responding to you when you need something. Please look on to it and make sure the tray tables are clean. I will be giving positive feedback if they are clean next time. Thank you....
Complaint comments  Read comments [1]Complaint category Airlines

Srilankan Airlines — missing baggage

 amriteshbhaskar on Jan 4, 2018
I have lost the one of my luggage at colombo airport while traveling from bangalore on 20th of december 2017.

I have been calling srilankan airline in colombo but didn’t get any response. Kindly retrieve my luggage.

I have attached the details below :

· flight no.: ul 172

· date : 20th december (21:05)

· tag no. : ul 765721/22/23/24/25/26/27/28/29/30/31/32, 765802. (Details of all checked in luggage)

· email: amritesh. B@thebharathgroup.com

I am in contact with shailesh parekh (Shailesh....
Complaint comments  Read comments Complaint category Airlines

Srilankan Airlines — unpleasant cabin staff behavior

 Kuwait traveller on Dec 17, 2017
My seat number 50g
Flight ul230
Boarded kuwait on 15 dec 2017 landed colombo on 16dec 2017

Besing a frequent traveller for 18 plus years on sri lankan to various destinations i have not have had serious issues the past several years. But this complaint is about a female cabin crew with the name tag ” ghani “ who was rude in a her address of passengers including myself, with commanding verbal attitude which was hostile, repugnant and highly unpleasant. As a flysmiles gold member during the last several years my allegiance to the airline is tightly knit with my sri...
Complaint comments  Read comments Complaint category Airlines

Srilankan Airlines — loss of baggage

 Vishal oberoi on Nov 12, 2017
Sir,

1. I utilised the srilankan airlines air services on 08 november 17, my flight details are as under
Flight numbers : ul 605/ connecting ul197
Boarded on : 08 nov from melbourne
Baggage number : o 603 ul 069743

2. When i deboarded at igai on 09 nov 17, i was not handed over my baggage as it could not be traced it contains valuables which are required by me immediately, i contacted various officials at various levels, as the response from various places was poor i have been forced to write to you for assistance.

3. I hope at...
Complaint comments  Read comments Complaint category Airlines

Srilankan Airlines — fail to arrange wheelchair

 Sanjee12 on Oct 28, 2017
My mother fly on 16th oct to uk from sri lanka [ticket number :[protected] ] confirmed for wheel chair. Airlines provide wheel chair at sl airport but fail to provide at uk airport. She walked from gate to exit point alone with the 7kg of hand bag. And also no one from airlines help to arrange to get luggage.
I already complaint through call, still no reply...
Complaint comments  Read comments [1]Complaint category Airlines

Srilankan Airlines — worst handling of luggage

 Prashanth Kothari on Sep 23, 2017
Hello,
I had a journey from male to chennai via colombo on[protected] / 23-09/2017. During the journey i got my luggage torn. The representative jus told us that they can't help us out. This is not the way u handle the luggage. I would may be go for the consumer court for the mishandling the luggage. I have the photo added. Do check it out and revert back.

Thank you...
Complaint comments  Read comments [1]Complaint category Airlines

Srilankan Airlines — bad behaviour

 thadathil rashid on Sep 12, 2017
My name mohamed rashid, today i visited your bahrain regarding credit card varification matter and i was attanded by your counter staff mrs tharang, the way she behaved to me was not at all in good manner as if i came to the office for bugging or some thing, i used to visit your office frequently repersenting our company for many purpose but this is the first time i faced such a behaviour and when i informed i will report the matter she behaved to me as you do what ever i can do. Our company issues most tickets for srilankan from cochin, vtz, mumbai, coimbatore, trichy etc,
I request you...
Complaint comments  Read comments Complaint category Other

Srilankan Airlines — dirty plane, not working tvs

 Tammy Croft on Sep 3, 2017
Sri lankan airlines such a bad experience! Ul230 from kuwait to sri lanka 24th august return 5th sep. Clinton croft and family


We recently took a sri lanka flight from kuwait on the 24th of august. To start the flight out they only served curry dishes on this particular flight and we where not able to order my 4 year old a kiddies meal before hand which meant with only curry on board he had no food to eat. As we opened our food trays we where shocked to see the level of dirt and left over food on the trays. Heaven knows when they where last cleaned. Even the airhostess was...
Complaint comments  Read comments Complaint category Airlines

Srilankan Airlines — lost my iphone 6

 devika bhandari on Aug 10, 2017
I lost my iPhone in flight UL198 (seat no.17B) today in the morning.
As soon as I got down of the plane I realised that I left my phone on the seat. I rushed to my seat that very moment but there was no phone. The staff and cleaning team said that they found none. I am damn sure of leaving it behind on the seat. I reported it to the baggage services counter but to my dismal they said that they can't help me on it nor did they register my complaint. There is no one to help here. Phone if found, please contact at [protected]...
Complaint comments  Read comments Complaint category Airlines

Srilankan Airlines — delayed flight

 AndreaFerez on Jul 26, 2017
Good evening
Last 26 the on june, we took a flight to colombo and then we had a conexión to jakarta, the first flight was delayed and we lost the conexión, plus our first night in jakarta with our first trip there.. We had to pass the night in a hotel in colombo and then take another flight to our destination.
So what do we have to do to get our money back?
Thank you....
Complaint comments  Read comments [1]Complaint category Airlines

Srilankan Airlines — Lost checked-in Luggage

 Balbeer Chhabada on May 9, 2017
Hi,

I, Balbeer Singh Chhabada (Ticket Number[protected] had taken a flight with itinerary Miami - Doha - Colombo - Chennai. I boarded the Miami flight on 6th May and had one checked in luggage (QR775386). When I arrived in Chennai on 8th May, I was told that the airlines had left my checked-in luggage in Doha by mistake.

I would like to bring to your attention that I am visiting India just for my work visa stamping. The checked in luggage that I mentioned above is a small blue suitcase weighing 11 kgs. It has all my educational qualification certificates, work...
Complaint comments  Read comments Complaint category Airlines

Srilankan Airlines — Luggage damage

 Sasii KuMar on May 9, 2017
I was recently travelled using this airlines from chennai to doha... Really i am not happy with these airlines..!!!
While at luggage collection, i was found my luggage bag damaged very badly due to mishandling/rough handling.
There is no proper response from helpdesk too for this incident.!!

Kindly look on the luggage shifting section, i belive they are handling very badly while shifting...
Complaint comments  Read comments Complaint category Airlines

Srilankan Airlines — Lost phone

 Mary Ann Stephens on May 1, 2017
I had left my iPhone 7 in the magazine rack in front of my seat ( 61 H/K - whichever was the window seat). I realised this after the flight landed and we had completed immigration. We were told that there is no issue and to wait for the airline ground staff who would just get it for us. We met with the ground staff and after making us wait for over 30 minutes saying they are calling the security person in charge of the aircraft around 5 times, each time repeating the same message to the person at the other end as if it were new information. After this feeble attempt they told us the phone wasn't...
Complaint comments  Read comments Complaint category Airlines

Srilankan Airlines — Cancellation of flight dmm-cmb (Ul 264) & non-receipt of 2 check-in baggages

 Biju Z. George on Apr 16, 2017
I, biju z. George holder of confirmed economy ticket from dammam to colombo on 13th april, 2017 (Booking ref. No. 4knnlj) was to reach trivandrum on 14th april, 2017 by your carrier ul264 & ul161. Unfortunately we were stranded at dammam until 14th april late evening because of your sudden cancellation of the above fleet due to reasons best known to u & not clear to us till now. I had planned my very short vacation & trip of 1 week to india with srilankan to be with my family for good friday & easter but because of your untimely cancellation of above flights, i could reach to my family in trivandrum...
Complaint comments  Read comments Complaint category Airlines

Srilankan Airlines — Baggage missing refund

 zubahir on Mar 14, 2017
This is Raghavan Sargunam,
I have traveled with srilankan airlines on 12jan from Muscat-Colombo-Trichy. During the time of arrival my baggage misplaced from the airlines. So i registered the complaint in trichy ailines office on the same day. They promised me that i will be getting my baggage within 7days, but i did not. After that they said that they need max 21days to find out my baggage. Even after 21days also there is no response from them, so moved for the claiming process, and i described the things in my bag contains. I mentioned the worth of Rs.1, 06000. On 28th of feb i received...
Complaint comments  Read comments [1]Complaint category Airlines

Srilankan Airlines — Srilankan fraud me for the 3rd time

 Hosam Mohamed on Sep 16, 2016
Dear Sir/Madam
I book flight from CAN to KWI on 14/9/2016 reference NO. 4AJ5OS and it have transit on Srilanka for more than 18 hours and my right as the Civil Aviation Organization Rules :
“Passengers with 8-24 hours of transfer time are entitled to a hotel stay, airport transfers and meals”
1- in the event of long delays (two hours or more, depending on the distance of the flight), passengers must in every case be offered free meals and refreshments plus two free telephone calls, telex or fax messages, or e-mails;
2- if the time of departure is deferred until the...
Complaint comments  Read comments [1]Complaint category Airlines

Srilankan Airlines — My transit hotel

 Hosam Mohamed on Sep 15, 2016
I book flight on 14/9/2016 with Srilankan from Guangzhou to Kuwait and there is transit on Srilanka about 18 hours and when I reach Srilanka 11pm and go to counter to take my Hotel booking the girl tell me no hotel we have another flight will be tomorrow at 9 am you can Chang your booking to it or you stay in the airport for 18 hours I told her my rights to take hotel and I want to keep my booking as it is and not accept the change she want to make me do and after one hours with her she make me crazy She not give me hotel booking then I take taxi and book hotel by my self and this is the 3rd time...
Complaint comments  Read comments Complaint category Airlines

Srilankan Airlines — Denial of boarding in srilankan airlines flight ul 218 at doha on 13 july 2016 and inappropriate behaviour of the airlines staff

 docslb on Jul 26, 2016
This is with reference to me and my friend's bitter and spiteful experience with the SriLankan airlines staff resulting in mental anguish, loss of time, money and energy.
o We reported to the airport after 7.45 pm on 13/7/2016, when our flight was due at 10.30 pm. There was a long queue there. We were standing in the queue from then onwards, till 9 pm when we reached the counter. We tried to check in the baggages we had packed together. We had three bags together to check in. They insisted that we can't put our baggages together. We explained that we are travelling together to my home in...
Complaint comments  Read comments Complaint category Airlines

Srilankan Airlines — Check-in luggage damaged

 kaushikbar on Jul 28, 2015
I am Kaushik Kumar Bar. I flew from Tokyo Narita to Bangalore via Colombo by Srilankan Airlines recently (Ticket Number[protected]. I reached Bangalore airport on 26 July 2015 Sunday morning at 2:15 AM and realized that my check-in luggage is damaged. The luggage had a Through Check-in from Tokyo Narita until Bangalore.

Nature of damage:
The trolley is not working. When I checked, I see that the rod is damaged on its surface below, probably due to some fall from a height.

I tried to report to this in the Bangalore airport itself. But I could not find any...
Complaint comments  Read comments [1]Complaint category Airlines

Recently Discussed

21 hours 11 minutes ago
Srilankan Airlines
i'm complaining about the tray tables in economy class
12 days ago
Srilankan Airlines
ride on board staff attitude
21 days ago
Srilankan Airlines
worst handling of luggage
Srilankan Airlines
loss of baggage
Srilankan Airlines
fail to arrange wheelchair

Featured Complaints

www.bdomains.com