Cleartrip — Flight ticket- refund

Address:

31 varruchi marg freeganj ujjain

This is VIjeta Bhargava, I tried booking a ticket on 7th Oct from Indore to Bangalore I paid through Paytm and my money from my bank account was cut of 6471 Rs. cleartrip said that the ticket wasn’t booked and it wasn’t booked but my payment was cut.
I approached Paytm and they said the payment was made and was transferred to the merchant account. Now this is a fraudulent practice from cleartrip that Paytm transferred the money but my ticket wasn’t booked.

It’s been 20 days and more now I want a refund as quickly as possible neither I am going to take this to consumer redressal.

When I tracked the refund from cleartrip end they showed me that payment hasn’t been initiated

Very inappropriate behaviour from your end

Attaching screenshots pls address this as soon as possible

VIjeta
[protected]