Cleartrip — full cancellation charge for typo in passenger name | |
Full cancellation charged just for correction of name of the passenger. Reference trip id of original booking[protected] dated 15/05/2019. The error was reported just within 2 minutes or so. Cleartrip advised me to contact airlines airasia, who changes the name of passenger with full cancellation charges. If the details of passenger are examined every details were ok as per saved database of my cleartrip account, in fact typo should have been corrected by software of cleartrip. This appears to be vulnerable aspects, which agent is using of their advantage & penalising customers, who are not much online booking savvy. Was this information helpful? | |
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