Cleartrip — hotel booking not done but payment debited

Cleartrip — hotel booking not done but payment debited

K kavitasaurabh

Dear sir, Plz check trip id[protected]. I was bokking for hotel the executive house in bangok for inr 9923 from hsbc bank.. But just after payment debit from my account got booking denial message from clear trip. When i enquired then they said payment got stucked in gateway and will be credited back within 3 to 4 days. Even after 5 days, when amount not credited, i enquired bank then they said the amount has been submitted to clear trip account clearly and bank statement also confirms this. Hence it is my request to return the said amount into my account or even as in form of cleartrip wallet balance for. Furthur usage. Was this information helpful? No (0) Yes (0)
ClearTrip customer support has been notified about the posted complaint. Jan 11, 2019 Updated by kavitasaurabh Trip id i submitted in above Complaint is wrongly entered but issue was same and clear trip customer care swatu, manish and rupali..one of their supevisor talked to financial department and solve the issue.clear trip keep the goodwork
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