Hongkong & Shanghai Banking Corporation [HSBC] Customer Care
Hongkong and Shanghai Banking Corporation Ltd.
Customer satisfaction rating: 1%
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793
COMPLAINTS

Hongkong & Shanghai Banking Corporation [HSBC] Customer Care

Hongkong and Shanghai Banking Corporation Ltd.

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Address
52, 60, HSBC India Ltd Building, Mahatma Gandhi Road, Fort
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
3
down
1


Fax:
Fax:
+91 22 226 58309  
+91 22 2262 3890  

Additional info
Banking Related Queries

Ahmedabad: +91 98 9827 2424
Bangalore: +91 98 2558 9595
Chandigarh: +91 98 7692 2424
Chennai: +91 98 2526 9595, +91 98 9437 2424
Coimbatore: +91 98 9437 2424
Gurgaon: +91 99 1079 2424
Guwahati: +91 711 2020
Hyderabad: +91 2335 8686, +91 98 4901 2424
Indore: +91 98 9327 2424
Jaipur: +91 99 2803 2424
Jodhpur: +91 99 2803 2424
Kochi: +91 98 9547 2424
Kolkata: +91 2243 8585
Lucknow: +91 99 3514 2424
Ludhiana: +91 98 7692 2424
Mumbai: +91 4042 2424, +91 99 6004 2424
Mysore: +91 99 8092 2424
Nagpur: +91 99 6004 2424
Nasik:+91 99 6004 2424
New Delhi: +91 2373 8989, +91 99 107 92424
Noida:+91 99 1079 2424
Patna:+91 99 3136 2424
Pune: +91 6602 8585, +91 99 6004 2424
Raipur: +91 98 9327 2424
Surat: +91 98 9827 2424
Trivandrum: +91 98 9547 2424
Vadodara: +91 98 9827 2424
Visakhapatnam: +91 98 4901 2424

Credit Card Related Queries

Ahmedabad: +91 98 9837 7373
Bangalore: +91 2558 9696
Chandigarh: +91 98 7692 7373
Chennai: +91 4341 9696, +91 98 9447 7373
Coimbatore: +91 98 9447 7373
Gurgaon: +91 99 1079 7373
Guwahati: +91 711 2020
Hyderabad: +91 2335 8787, +91 98 4967 7373
Indore: +91 98 9327 7373
Jaipur: +91 99 2803 7373
Jodhpur: +91 99 2803 7373
Kochi:+91 98 9547 7373
Kolkata: +91 2243 8686
Lucknow: +91 99 3509 7373
Ludhiana: +91 98 7692 7373
Mumbai: +91 6680 0001, +91 98 6010 7373
Mysore: +9199 8092 7373
Nagpur: +91 98 6010 7373
Nasik: +91 98 6010 7373
New Delhi: +91 2373 9696, +91 99 1079 7373
Noida:+91 99 1079 7373
Patna:+91 99 3139 7373
Pune: +91 6602 8686, +91 98 6010 7373
Raipur: +91 98 9327 7373
Surat: +91 98 9837 7373
Trivandrum: +91 98 9547 7373
Vadodara: +91 98 9837 7373
Visakhapatnam: +91 98 4967 7373

HSBC Premier Customers

Ahmedabad: +91 98 9837 7315
Bangalore: +91 4118 6515
Chandigarh: +91 98 7693 7315
Chennai: +91 4200 8715
Coimbatore: +91 98 9447 7315
Gurgaon: +9199 1079 7315
Hyderabad: +91 6667 4715
Indore: +91 98 9317 7315
Jaipur: +91 99 2803 7315
Jodhpur: +91 99 2803 7315
Kochi: +91 98 9547 7315
Kolkata: +91 2213 9915
Lucknow: +91 99 3679 7315
Ludhiana: +91 98 7693 7315
Mumbai: +91 6666 8815
Mysore: +91 99 8092 7315
Nagpur: +91 98 9094 7315
New Delhi: +91 4149 0715
Noida: +91 99 1079 7315
Patna:+91 99 3139 7315
Pune:+91 2600 1115
Raipur: +91 98 9317 7315
Trivandrum: +91 98 9547 7315
Vadodara: +91 98 9837 7315
Visakhapatnam: +91 98 4967 7315

Business Banking / SME Trade Customers
Ahmedabad: +91 98 9837 7318, +91 98 9837 7374
Bangalore: +91 4118 6590, +91 4118 6574, +91 99 8092 7374
Chandigarh: +91 98 7693 7318, +91 5008 174
Chennai: +91 4200 8790, +91 4200 8774, +91 98 9447 7374
Coimbatore: +91 98 9447 7318, +91 98 9447 7374
Gurgaon: +91 99 1079 7318
Guwahati: 1800 103 2667 (Toll Free)
Hyderabad: +91 6667 4790, +91 6667 4774, +91 98 4967 7374
Indore: +91 98 9347 7318, +91 98 9347 7374
Jaipur: +91 99 2803 7318
Jodhpur: +91 99 2803 7318
Kochi: +91 98 9547 7318, +91 98 9547 7374
Kolkata: +91 2213 9980, +91 2213 9974
Lucknow: +91 99 3509 7318
Ludhiana: +91 98 7693 7318
Mumbai: +91 6666 8890, +91 6666 8874
Mysore: +91 99 8092 7318, +91 99 8092 7374
Nagpur: +91 98 9004 7318
Nasik: +91 98 9004 7318
New Delhi: +91 4149 0790, +91 4149 0774
Noida: +91 99 1079 7318
Patna: +91 99 3139 7318
Pune: +91 2600 1190, +91 2600 1174
Raipur: +91 98 9347 7318, +91 98 9347 7374
Surat: +91 98 9837 7318
Thiruvananthapuram: +91 98 9547 7318, +91 98 9547 7374
Vadodara: +91 98 9837 7318, +91 98 9837 7374
Visakhapatnam: +91 98 4967 7318

View More Information...

Customer satisfaction rating
1%
Complaints
793
Pending
0
Resolved
4
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hongkong & Shanghai Banking Corporation [HSBC] related photos (44)

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Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

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Hongkong & Shanghai Banking Corporation [Hsbc] — credit card application - worst service from hsbc bank

 Kushalmanglam on Aug 28, 2018
My name is kushal manglam - [protected]. I have applied for the hsbc credit card on 21st july 2018 vide reference no. Sac/bge/ops/320298. Till now i have not received the credit card. On asking the status of my credit card application with the executive (His name is deep), every time he responds it's under process and it will take time. The executive (Mr deep) from hsbc bank is not providing the proper status and always asking for some more time to process the credit card application. It's been more than a month from the date of application. Very irresponsible and worst service by hsbc team at bangalore....
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — non redemption of reward points

 Captajay08 on Aug 24, 2018
I had been holding nri account and credit card from hsbc bank since 2002. My salary was being credited in the nri account and i had been investing in various options provided by hsbc.
I had been using credit card of hsbc and have been clearing dues in time, though it got delayed some times due to my travel but i cleared them with fines.
In 2017 i tried to clear my dues three time from my icici account, the payment went through initially but got reverted back to my account after a week.
On my return to india i visited the branch and i was informed that my card has been invalidated.
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — cash deducted from account no cash received from atm

 Anuradha83 Sharma on Aug 21, 2018
Dear team,

This is regarding my atm transaction which actually deducted money from my account but never gave me any cash. Now the bank is not paying it back.
My complaint reference on hsbc india site is : [protected].
They closed my complaint stating there is no issue from bank side.
As a customer i am surprised as to what am i supposed to do now. This can happen anytime to anyone. Atm's would just keep eating our money and we cant do anything. Kindly help me for the same....
Complaint comments  Read comments Complaint category Banks

Hsbc — credit card bill statement

 Rajagopal M on Aug 16, 2018
Hello team,

Hsbc credit card statement finance charge discrepancy cc # 48xx xxxx xxxx 41xx

Hsbc bank are charging the interest in advance what i need to pay on sep6th 2018 along with last month outstanding.
After statement generation, 22 july i have purchased rs 76, 500.00 and this should be paid on before 06 sep 2018, however statement has mentioned need to pay the interest charge for rs 76500.00 as well. This is not correct still i have time to pay this amount, why have included the interest charge this amount before the payment period time?

This...
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — customer service, home loan, false promises

 Ava408 on Aug 10, 2018
Hsbc india is the worst bank in india. My friend is having a horrible experience with hsbc right now. You guys have no clue what customer service is, your people lie, promise to call back and never call back. Your departments don’t talk to each other and a problem has to be explained multiple times to multiple people. Your people in gurgaon branch are terrible. They promise something and then don’t act on it, even if you give a written request, forget a verbal one. If you ask for a call recording, they cant give you that. Your people are not ready to believe the customer when the customer says...
Complaint comments  Read comments Complaint category Loans

Hongkong & Shanghai Banking Corporation [Hsbc] — someone made fraudulent transaction

 vikash badsiwal on Jul 31, 2018
Respected sir
I have been cheated with $1960 on 8th july through a fraudulent transaction made online at midnight around 2:20 am. I neither shared otp nor i have provided card details to anyone. As at that time the card was in my possession only. I instantly made a fir in nagpada police station mumbai. (I was there for some work but i belong to delhi).in first instance that told the merchant has accepted the payment, second they told that they're working upon it and it will take 45 days. Now on 21st july they called and guided that this would take 50 days. My trust in hsbc has shattered like...
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — online train ticket booking using hsbc debit card

 Archana Indalkar on Jul 4, 2018
Hello sir/madam,
i have done one online transaction from debit card on 6 June 2018 3:25:55 using IRCTC of INR 95.00 for tain ticket booking, but i dont get any tickets for this and i got failed transation message and my INR was debited from my '[protected]' hsbc account of andheri branch. so i request you to please give me my amount of INR 95 refund in my account...
Complaint comments  Read comments [1]Complaint category Railways

Hsbc — non delivery of credit card

 NikhilTingne on Jun 19, 2018
Hello,

This is regarding non delivery of credit card that i had applied for.
I had applied for hsbc credit card, in last week of may, still i had not received my credit card yet. The courier was sent by bludart services, they tried to deliver that card to my home address but as i was in office during 9am to 9pm. I could receive it. Awb no - [protected]
When called multiple times to hsbc, got replies that its with bludart courier, when called to bludart they replied that call hsbc bank as that courier is not with us....
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — pl send closure letter

 Unmesh k on Jun 18, 2018
Hi
I am Unmesh S. Kshatriya

Credit card no : [protected]
Yr 2007
had settlement and paid the due
need the Closer letter
it affects my credit score
please remove it from credit score also
& give me clearance letter

Pl mail me on
Email - unmeshkshatriya@gmail.com...
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — fraud transaction

 manuds on May 24, 2018
Dear Sir, There is a fraud online transactions made using my HSBC bank credit card xxxx xxxx xxxx 4384 of Rs 4782 to Tkd Ch 4club on 23/05/18 at 23:59 hrs. The transaction was not approved by me. In the mean while when I received the payment advice from bank, I called up to the bank customer care executive three times regarding this issue to stop the payment to the merchant immediately but they didn't help me out. As you know that settlement of online pay take two to three days’ time to get credit in merchant's a/c. I requested HSBC again and again to stop the settlement. They asked me to raise...
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — new delhi hsbc bank governor ke arrest korun.because cheater and fake.

 kr2016 on May 2, 2018
Sir,

My complaint New Delhi HSBC bank governor dr. Paul Larry against.hsbc bank governor dr.paul Larry email send me your email has been won $1000, 000.00 USD ice lottery prize. Your full name, bank account details, home address, scan copy I'd proof, father name, mother name, current per annual income HSBC bank send.i all documents and my personal details, bank account details send new Delhi HSBC bank. HSBC bank governor email send me first bank charge fee 22, 850 rupees HSBC bank account deposit koro next your bank account 6 crore 41 Lakh rupees transfer hobe. Cheater and fake bank...
Complaint comments  Read comments [1]Complaint category Lottery and Sweepstake Emails

Hongkong & Shanghai Banking Corporation [Hsbc] — hsbc credit card disputed transaction - no proper resolution

 vijay khambe on Apr 28, 2018
Below is my email to hsbc nodal officer which still not resolved.

Dear prashanti,

This is with reference to several complaints raised earlier regarding disputed transactions on my hsbc credit card.

I am writing this mail regarding disputed transactions of inr 30000 happened on my hsbc credit card number [protected].
On 6th nov 2015 when i was on the way to office my wallet is stolen which had hsbc credit and debit card. I realize it and immediately tried to block the cards. The hsbc credit card block process took to much time and during...
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — hsbc credit card

 kaxarz on Apr 26, 2018
In spite of repeated requests since more than one year, hsbc is not sending me my credit card statements by post. I don't want e-statements. I need physical statements. I am not sure what else will i have to do so that i receive physical credit card statements by postal mail. Please contact me at kv@live. At and end this matter asap. I need physical statements and not e-statements. Also i was never told that they are switching to e-statements. I am tired of calling your customer support...
Complaint comments  Read comments [1]Complaint category Credit Cards

HSBC Bank — hsbc bank credit card

 K. R Chauhan on Apr 10, 2018
Myself kamraj chauhan, hsbc bank credit card making in 2007 but not using credit card. Penelty is 9810 showing in cibil report. Kindly resolve the issue.
2007 to 2018 very long period, approx.=11 years.
My cibil reference number is[protected]I am not a defaulter) my contact no [protected], [protected], so problem facing for loan. Kindly guide right way on urgent feedback.
Thanks...
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — hsbc deducted 4900 rupees for low balance.

 abhishekiitd327 on Mar 30, 2018
Have been asking hsbc to send account closure form on mail. But, they always send faulty pdf file which is not a form. I have the mails from hsbc with the faulty attachments. I tried opening it on windows, mac, and mobile devices. Every time i ask they send wrong pdf.

And in the mean time they keep deducting 1500 every quarter for low balance. Now my account balance is 0.

I'm also attaching the snapshot of pdf they are sending every time, and snapshot of my account.

My account number:[protected]
Abhishek kumar...
Complaint comments  Read comments Complaint category Banks

Hongkong & Shanghai Banking Corporation [Hsbc] — my pan.no:agzpt6725g

 sthillarajan221982 on Mar 20, 2018
I am received personal loan on 26.07.2007 personal loan no.[protected]. Sanctioned amount rs.26500/-. Tenur 36 months last repayment 15.10.2009. Some personal reason i cant continue the monthly installment. So kindly please help me. I want to settle the balance money. I am in chennai. My email id sthillairajan221982@gmail.Com. Please intimate the balance amount and who's the responsible person of settlement....
Complaint comments  Read comments [1]Complaint category Loans

Hongkong & Shanghai Banking Corporation [Hsbc] — unable to issue the credit card

 srikanthvts on Mar 19, 2018
I applied for hsbc credit card and rejected, may i know the exact reason for why my application was rejected, i received email like below but i need more information because it will impact on my cibil score.

Dear customer,
We thank you for your interest in the hsbc credit card.
As you may be aware, we process credit card applications of customers based on our internal credit policies and adherence to specific terms and conditions.
After having carefully evaluated your documents, we regret to inform you that we would not be able to issue you an hsbc credit card...
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — money didn't come out of atm but was charged and even the video of transaction is not being made available

 a i. r. on Mar 17, 2018
In pune at an atm while withdrawing cash the screen showed that the money was dispensed but no money came out of the atm. Immediately within minutes we complained to the bank in writing complaints. India@hsbc.co.in. The bank assured us that they would check and come back. They registered the complaint areef (Kmm19238997v25690l0km). Now after their investigation the bank is saying that the customer shall pay for the amount that was supposedly dispensed because the atm provider told them that the money was dispensed. I feel cheated and donot know how the bank can do this for a customer who is 20 years...
Complaint comments  Read comments Complaint category Banks

Hongkong & Shanghai Banking Corporation [Hsbc] — full closure of credit card account

 suhasbh on Feb 17, 2018
Sir,
I was holding the credit card of hsbc bank period from 2006 to 2011. Due to some unwanted circumstances i was settled the account which is shown as settled cibil records.
The account details are as under.
1) a/c no.[protected]
Now i would like to go for full closer of this a/c and get update in the cibil with removal of settled tag.
Kindly let me know the amount payable to close this account.
Thanking you sir...
Complaint comments  Read comments Complaint category Credit Cards

HSBC Bank — fraud done by hsbc india by misusing my documents

 Davendra Sharma on Feb 10, 2018
Dear sir/madam
I am davendra sharma an iim-k pg graduate. I am a victim of hsbc fraud. They have issued credit card on my name to someone else and finally my details were on cibil and i faced uncounted problems in my personal life due to this. Finally after 8-10 years of struggle they have accepted their fault and removed my name from cibil but i had suffered financial and personal loss due to this. I had to take a guarantor for my home loan despite the good financial record. There was an unexceptional delay in registry of my home due to this. I myself, my family and my friends suffered...
Complaint comments  Read comments Complaint category Credit Cards

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