Hongkong & Shanghai Banking Corporation [HSBC] Customer Care
Hongkong and Shanghai Banking Corporation Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
1017
COMPLAINTS

Hongkong & Shanghai Banking Corporation [HSBC] Customer Care

Hongkong and Shanghai Banking Corporation Ltd.

FacebookLinkedInGoogle+
Address
52, 60, HSBC India Ltd Building, Mahatma Gandhi Road, Fort
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2
down
1


Fax:
Fax:
+91 22 226 58309  
+91 22 2262 3890  

Additional info
Banking Related Queries

Ahmedabad: +91 98 9827 2424
Bangalore: +91 98 2558 9595
Chandigarh: +91 98 7692 2424
Chennai: +91 98 2526 9595, +91 98 9437 2424
Coimbatore: +91 98 9437 2424
Gurgaon: +91 99 1079 2424
Guwahati: +91 711 2020
Hyderabad: +91 2335 8686, +91 98 4901 2424
Indore: +91 98 9327 2424
Jaipur: +91 99 2803 2424
Jodhpur: +91 99 2803 2424
Kochi: +91 98 9547 2424
Kolkata: +91 2243 8585
Lucknow: +91 99 3514 2424
Ludhiana: +91 98 7692 2424
Mumbai: +91 4042 2424, +91 99 6004 2424
Mysore: +91 99 8092 2424
Nagpur: +91 99 6004 2424
Nasik:+91 99 6004 2424
New Delhi: +91 2373 8989, +91 99 107 92424
Noida:+91 99 1079 2424
Patna:+91 99 3136 2424
Pune: +91 6602 8585, +91 99 6004 2424
Raipur: +91 98 9327 2424
Surat: +91 98 9827 2424
Trivandrum: +91 98 9547 2424
Vadodara: +91 98 9827 2424
Visakhapatnam: +91 98 4901 2424

Credit Card Related Queries

Ahmedabad: +91 98 9837 7373
Bangalore: +91 2558 9696
Chandigarh: +91 98 7692 7373
Chennai: +91 4341 9696, +91 98 9447 7373
Coimbatore: +91 98 9447 7373
Gurgaon: +91 99 1079 7373
Guwahati: +91 711 2020
Hyderabad: +91 2335 8787, +91 98 4967 7373
Indore: +91 98 9327 7373
Jaipur: +91 99 2803 7373
Jodhpur: +91 99 2803 7373
Kochi:+91 98 9547 7373
Kolkata: +91 2243 8686
Lucknow: +91 99 3509 7373
Ludhiana: +91 98 7692 7373
Mumbai: +91 6680 0001, +91 98 6010 7373
Mysore: +9199 8092 7373
Nagpur: +91 98 6010 7373
Nasik: +91 98 6010 7373
New Delhi: +91 2373 9696, +91 99 1079 7373
Noida:+91 99 1079 7373
Patna:+91 99 3139 7373
Pune: +91 6602 8686, +91 98 6010 7373
Raipur: +91 98 9327 7373
Surat: +91 98 9837 7373
Trivandrum: +91 98 9547 7373
Vadodara: +91 98 9837 7373
Visakhapatnam: +91 98 4967 7373

HSBC Premier Customers

Ahmedabad: +91 98 9837 7315
Bangalore: +91 4118 6515
Chandigarh: +91 98 7693 7315
Chennai: +91 4200 8715
Coimbatore: +91 98 9447 7315
Gurgaon: +9199 1079 7315
Hyderabad: +91 6667 4715
Indore: +91 98 9317 7315
Jaipur: +91 99 2803 7315
Jodhpur: +91 99 2803 7315
Kochi: +91 98 9547 7315
Kolkata: +91 2213 9915
Lucknow: +91 99 3679 7315
Ludhiana: +91 98 7693 7315
Mumbai: +91 6666 8815
Mysore: +91 99 8092 7315
Nagpur: +91 98 9094 7315
New Delhi: +91 4149 0715
Noida: +91 99 1079 7315
Patna:+91 99 3139 7315
Pune:+91 2600 1115
Raipur: +91 98 9317 7315
Trivandrum: +91 98 9547 7315
Vadodara: +91 98 9837 7315
Visakhapatnam: +91 98 4967 7315

Business Banking / SME Trade Customers
Ahmedabad: +91 98 9837 7318, +91 98 9837 7374
Bangalore: +91 4118 6590, +91 4118 6574, +91 99 8092 7374
Chandigarh: +91 98 7693 7318, +91 5008 174
Chennai: +91 4200 8790, +91 4200 8774, +91 98 9447 7374
Coimbatore: +91 98 9447 7318, +91 98 9447 7374
Gurgaon: +91 99 1079 7318
Guwahati: 1800 103 2667 (Toll Free)
Hyderabad: +91 6667 4790, +91 6667 4774, +91 98 4967 7374
Indore: +91 98 9347 7318, +91 98 9347 7374
Jaipur: +91 99 2803 7318
Jodhpur: +91 99 2803 7318
Kochi: +91 98 9547 7318, +91 98 9547 7374
Kolkata: +91 2213 9980, +91 2213 9974
Lucknow: +91 99 3509 7318
Ludhiana: +91 98 7693 7318
Mumbai: +91 6666 8890, +91 6666 8874
Mysore: +91 99 8092 7318, +91 99 8092 7374
Nagpur: +91 98 9004 7318
Nasik: +91 98 9004 7318
New Delhi: +91 4149 0790, +91 4149 0774
Noida: +91 99 1079 7318
Patna: +91 99 3139 7318
Pune: +91 2600 1190, +91 2600 1174
Raipur: +91 98 9347 7318, +91 98 9347 7374
Surat: +91 98 9837 7318
Thiruvananthapuram: +91 98 9547 7318, +91 98 9547 7374
Vadodara: +91 98 9837 7318, +91 98 9837 7374
Visakhapatnam: +91 98 4967 7318

View More Information...

Customer satisfaction rating
1%
Complaints
1017
Pending
0
Resolved
3
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hongkong & Shanghai Banking Corporation [HSBC] related photos (44)

Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

Sort by:

Hongkong & Shanghai Banking Corporation [Hsbc] — credit cards fraud

 Kalpesh Vaishnav on Jan 17, 2018
I am holding credit card ending with 8754
There has been fraudulent transactions of INR 50, 3000, 5000 without an OTP
Merchant name shows as google Ad services
Even I haven’t shared my details neither I have given my credit card to somebody

How can my privacy be at risk
I haven’t faced issue with any of my other bank credit cards

How come my card details can be sent third person and he can do the transactions even without an OTP

Also I didn’t received any reply even after mailing to complaint email I’d of hsbc...
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — hsbc credit card - customer care executive used abusive words in hindi

 Raj krm on Dec 13, 2017
Hsbc india is now bcom a worst bank.in hsbc-india, i had called to customer care but alway unable to connect to the executive thats the major issue in hsbc about customer support. After few days later i tried and when it got connected to executive of customer support then i shared my concerned about my emi and other issue in credit card suddenly the executive got angry, so much short temper executive it was and he abused me in hindi very bad words.
I had complaint in hsbc india but they blamed me and i got shocked, so much fake fraud people are working in higher level. I have the recorded...
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — cheques not being credited on time

 Asad0630 on Nov 29, 2017
Hi,

I am really frustrated and hence resorting to lodging a complaint against hsbc. I have been a hsbc credit card customer for over decade and i have lately realised that my cheques are not being credited on time. The usual time frame for any cheuques to be credited is around 3-4 days. The due date of my card is end of every month and i drop my cheques around 21st or 22nd or 23rd of every month. The cheques are being credited my account but surprisingly they are being credited after my due dates or very close to the next bill generation dates.

I let it go for a while...
Complaint comments  Read comments [1]Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — credit card late payment fee charged

 csrishabh on Nov 24, 2017
Rishabh jain #fraud #cheater #wrostbanking #creditcard #latefees #hsbc #hsbcindia #hcbccreditcard
#saynotohsbc #defradure

My credit card bill of sep-2017 was 3959.09, minimum due was 197.05 and due date was 07-oct, i had paid 3959.00 rs on 4th-oct-2017 before due date.

Now they charge me 472 as a late fees for just 0.09 paisa.
More over if i have paid my minimum bill which was rs 197.05 before due date, how they can charge late fees on that

400 - late fees
72 - gst

Now when call them they said, we are not able to do...
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — taking absurdly charges as finance charges and absurdly gst charges of my credit card * * * 3525

 Sourav Pathak on Nov 20, 2017
Dear team
I am really hopeless about the services of hsbc credit card. At first my limit was rs.37000/. I am using this card so much. And after that an absurdly bill charges are continuing. They are cheating me continuously. I have given a lot of request but got no reply from hsbc credit card team... I am really hopeless... I think they have full ideas about the cheating techniques.. I recommend everyone that "dont take hsbc credit card. It will finished you".
So i request consumer team to do needful for me. And take some needful step against hsbc credit card.
Sourav pathak
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — credit card application

 International Movie Media on Nov 18, 2017
I got a call from hsbc cc executive and she told me that my card will approve, what i have to do i have to give some documents like pan card, aadhar card and bank statements.

After given all document and without any verification i got a mail saying that "dear customer,
We thank you for your interest in the hsbc credit card.
As you may be aware, we process credit card applications of customers based on our internal credit policies and adherence to specific terms and conditions.
After having carefully evaluated your documents, we regret to inform you that we would...
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — non receipt of credit card, mob. no 8331838965

 Chintada Laxman Rao on Nov 4, 2017
I have aplly for hsbc credit card through representive with full documents on last 10 days., i have also done verification by bank but i have not recive any credit card. I have given all enquiry on my mobile phone. Please send my credit card as soon as possible., mob no. [protected], mail - laxman308b@gmail.com
Pls do necessary action at the earliest please...
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — extra gst charges deducted

 shikhar33 on Oct 29, 2017
I have used a cash on emi facility from hsbc of rs 58, 500 two months back.
Now i have requested to foreclose that amount from hsbc but they have charged me gst of 2028.78 rs on the interest (Reversed back) which should not have been charged only. Please sort this out asap as i have to pay the bill.
I have complaint to hsbc regarding the same but no help from their side.
Without intimating to me they have closed this request.
Sr no of that complaint:-[protected]...
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — refund not done even after providing arn number

 priyansh nigams on Oct 13, 2017
I have done transaction form credit card to flipkart merchant and immedictly cancelled it.
From merchant side i got arn number, but when i contacted bank regarding same they are saying we are not able to pull details based on arn number

Transaction amount 61277
Arn number -74766517265737548974640, 74766517265737548974632
Its been 20 days but still refund is not done on bank side...
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — others credit card overdue showing in my account

 prabakaran.qc on Sep 27, 2017
Below mentioned credit card details not belongs to me and i never applied hsbc credit card, but it is showing in my cibil report with some over due, because of this my housing loan got rejected

So i need a compensation to buy the house rs - 30, 00000/- from hsbc,

Below is my account number please transfer the same [protected]

Hsbc
Member name

Credit card
Account type

[protected]
Account number

Individual
Ownership

Account details

Credit limit
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — annual fees for card not replaced in two years

 sunil bhaskaran on Sep 24, 2017
I have been charged annual fees for may card [protected] when i have been given no such card. I had requested replacement two years back and still have not received my card.
Secondly for past three years i have been requesting my flat number change from a-202 to a-302 which i filled the form and sent via post email to their office but still no action taken....
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — deficiency of customer service in home loan

 Balaji Napa on Sep 19, 2017
Kind attention: mr. Stuart gulliver, group chief executive, hsbc holdings plc
Kind attention: mr. Alan keir, chief executive, hsbc bank plc
Kind attention: mr. Antonio simoes, chief executive officer – hsbc bank plc
Kind attention: mr. Stuart milne, chief executive officer – hsbc bank india
Kind attention: ms. Alison cribbes, executive complaints manager – hsbc bank plc
Subject: deficiency of customer service by hsbc chennai operations - non-implementation of irr’s for floating roi type of existing home loan customers vide rbi notifications on mclr revisions...
Complaint comments  Read comments [1]Complaint category Loans

Hongkong & Shanghai Banking Corporation [Hsbc] — negligence [Resolved]

 Deep2703 on Aug 23, 2017
I am deepak khandagale availed loan of rupees 12000 from hsbc on20/03/2006. The last installment was paid on 27/12/2008 as settlement of the loan. It was the responsibility of same bank to issue me no dues certificate. Till date they have not issued the same and showing my account active having outstanding of 6967 rupees. It total negligence on their part making my credit score poor in cibil. Why such harrasement is the bank doing. If they are willing to extract more money from me. I want this account closed immediately by the bank and show zero balance....
Complaint comments  Read comments Complaint category Banks

Hongkong & Shanghai Banking Corporation [Hsbc] — extra charges and late fees was charged without intimation for my hsbc credit card

 abhishek4sm on Aug 19, 2017
Extra charges and late fees was charged without intimation for my hsbc credit card. Hsbc did not send messages with due date. Only bill generation messages received in couple of months. I dont know the bill due date as it was not communicated by hsbc in messages to registered number. Additional 750+taxes were charges for last two months in the name of late fees. Upon complaining the hsbc customer care making me hold call for long time and transferring to one another. And not resolving the issue or not providing the complaint number also. I want to close the card but next day again 750 +taxes charged...
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — credit card blocked after 3 months of submitting kyc documents

 surajnair25 on Aug 18, 2017
Hello,

As requested by hsbc credit card division i couriered my kyc documents (For 43xx-xxxx-xxxx-6156) to chennai kyc cell through dtdc (Tracking number - h[protected] on 12 april, 2017 and got that delivered on 13 april, 2017. Even after submitting they blocked my credit card on 13 july, 2017 (After 3 months). Now i'm unable to make payment against my outstanding through visa transfer. I contacted the customer service regarding the same on 18 july, 2017 and then on 11 aug, 2017 and final one on 17 aug, 2017, no action has been taken yet. They are keep on charging additional 3.6%...
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — bhim app transaction failed but money debited from account [Resolved]

 rahulnitb on Aug 17, 2017
I did a transaction of 10000 rupees through upi (Bhim app). Transaction was failed and payment was not received by beneficiary but amount has been debited from my account
Transaction id[protected].
Date - 17th aug 2017
Time - 18:55:30
My bank account[protected]Hsbc)
Ifsc-hsbc0110004
Recipient bank account-[protected]
Ifsc-barb0sahars....
Complaint comments  Read comments Complaint category Banks

Hongkong & Shanghai Banking Corporation [Hsbc] — request for the waiver of interest charges and when will be the block removed from the card.

 Harsh Sompura on Aug 5, 2017
Dear sir/ madam,

I myself harsh nitin sompura using hsbc card no. [protected] is been blocked due to payment issues. I would like to know when this block would be removed.

I would like to make a kind request whether some of my charges can be waived. As it was issue regarding communication i have not recieved hsbc bank's statement from the start date but was making payment as per my will.

The relation with hsbc bank is amazing and being empanelled with hsbc as an auditor for borrowing accounts kindly look into the matter and do the best you can...
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — credit card status

 craghava01 on Aug 2, 2017
Hi,

This is raghava chaitanya. I apply hsbc credit card through online. Hsbc emply came & collected my documents. Till now we didn't received any respons. They given only acknowlegement form.

Acknowlegement form no - 433881
Apply submit on[protected].
Name : d. Raghava chaitanya
Mobile no: [protected]
Dob : 25-june-1993

Regards
Raghava chaitanya...
Complaint comments  Read comments [1]Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — credit card closure

 velumanoj on Jul 28, 2017
Sir my credit no is [protected] without using, without activation of my credit card the statement recieved that payment due is Rs1666 more over i paid my outstanding amount i paid the outstanding amount in four days delay of the due date and for that Rs 400 charged apart from that Rs 1222 also charged more over myself reported that i have to pay the amount and also paid the dues so kindly arrange to close the card and don't know why to pay the Rs 1666/-...
Complaint comments  Read comments [1]Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — Credit card misuse to the tune of usd 1072.98 by some one

 Vadrevu Vidyasagar on Jul 11, 2017
Today i got an sms on my moblie from hsbc bank saying that my credit card was used gopher sports to the extent of usd 1072.98 for i have not done transaction like this either on my we or through email therefore it is misused to the extent of 1072.98 usd hence i am placing the amount under dispute for which i will not be in a position to pay. Please enquire in detail and kindly do the needfull please
My credit cards was misused to day on[protected] as per the hsbs message to day to the tune of usd 1072.98 please enquire and reverse the entry for which i have not used it...
Complaint comments  Read comments Complaint category Credit Cards

Featured Complaints

www.bdomains.com