Hongkong & Shanghai Banking Corporation [HSBC] Customer Care
Hongkong and Shanghai Banking Corporation Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
852
COMPLAINTS

Hongkong & Shanghai Banking Corporation [HSBC] Customer Care

Hongkong and Shanghai Banking Corporation Ltd.

FacebookLinkedInGoogle+
Address
52, 60, HSBC India Ltd Building, Mahatma Gandhi Road, Fort
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
3
down
1


Fax:
Fax:
+91 22 226 58309  
+91 22 2262 3890  

Additional info
Banking Related Queries

Ahmedabad: +91 98 9827 2424
Bangalore: +91 98 2558 9595
Chandigarh: +91 98 7692 2424
Chennai: +91 98 2526 9595, +91 98 9437 2424
Coimbatore: +91 98 9437 2424
Gurgaon: +91 99 1079 2424
Guwahati: +91 711 2020
Hyderabad: +91 2335 8686, +91 98 4901 2424
Indore: +91 98 9327 2424
Jaipur: +91 99 2803 2424
Jodhpur: +91 99 2803 2424
Kochi: +91 98 9547 2424
Kolkata: +91 2243 8585
Lucknow: +91 99 3514 2424
Ludhiana: +91 98 7692 2424
Mumbai: +91 4042 2424, +91 99 6004 2424
Mysore: +91 99 8092 2424
Nagpur: +91 99 6004 2424
Nasik:+91 99 6004 2424
New Delhi: +91 2373 8989, +91 99 107 92424
Noida:+91 99 1079 2424
Patna:+91 99 3136 2424
Pune: +91 6602 8585, +91 99 6004 2424
Raipur: +91 98 9327 2424
Surat: +91 98 9827 2424
Trivandrum: +91 98 9547 2424
Vadodara: +91 98 9827 2424
Visakhapatnam: +91 98 4901 2424

Credit Card Related Queries

Ahmedabad: +91 98 9837 7373
Bangalore: +91 2558 9696
Chandigarh: +91 98 7692 7373
Chennai: +91 4341 9696, +91 98 9447 7373
Coimbatore: +91 98 9447 7373
Gurgaon: +91 99 1079 7373
Guwahati: +91 711 2020
Hyderabad: +91 2335 8787, +91 98 4967 7373
Indore: +91 98 9327 7373
Jaipur: +91 99 2803 7373
Jodhpur: +91 99 2803 7373
Kochi:+91 98 9547 7373
Kolkata: +91 2243 8686
Lucknow: +91 99 3509 7373
Ludhiana: +91 98 7692 7373
Mumbai: +91 6680 0001, +91 98 6010 7373
Mysore: +9199 8092 7373
Nagpur: +91 98 6010 7373
Nasik: +91 98 6010 7373
New Delhi: +91 2373 9696, +91 99 1079 7373
Noida:+91 99 1079 7373
Patna:+91 99 3139 7373
Pune: +91 6602 8686, +91 98 6010 7373
Raipur: +91 98 9327 7373
Surat: +91 98 9837 7373
Trivandrum: +91 98 9547 7373
Vadodara: +91 98 9837 7373
Visakhapatnam: +91 98 4967 7373

HSBC Premier Customers

Ahmedabad: +91 98 9837 7315
Bangalore: +91 4118 6515
Chandigarh: +91 98 7693 7315
Chennai: +91 4200 8715
Coimbatore: +91 98 9447 7315
Gurgaon: +9199 1079 7315
Hyderabad: +91 6667 4715
Indore: +91 98 9317 7315
Jaipur: +91 99 2803 7315
Jodhpur: +91 99 2803 7315
Kochi: +91 98 9547 7315
Kolkata: +91 2213 9915
Lucknow: +91 99 3679 7315
Ludhiana: +91 98 7693 7315
Mumbai: +91 6666 8815
Mysore: +91 99 8092 7315
Nagpur: +91 98 9094 7315
New Delhi: +91 4149 0715
Noida: +91 99 1079 7315
Patna:+91 99 3139 7315
Pune:+91 2600 1115
Raipur: +91 98 9317 7315
Trivandrum: +91 98 9547 7315
Vadodara: +91 98 9837 7315
Visakhapatnam: +91 98 4967 7315

Business Banking / SME Trade Customers
Ahmedabad: +91 98 9837 7318, +91 98 9837 7374
Bangalore: +91 4118 6590, +91 4118 6574, +91 99 8092 7374
Chandigarh: +91 98 7693 7318, +91 5008 174
Chennai: +91 4200 8790, +91 4200 8774, +91 98 9447 7374
Coimbatore: +91 98 9447 7318, +91 98 9447 7374
Gurgaon: +91 99 1079 7318
Guwahati: 1800 103 2667 (Toll Free)
Hyderabad: +91 6667 4790, +91 6667 4774, +91 98 4967 7374
Indore: +91 98 9347 7318, +91 98 9347 7374
Jaipur: +91 99 2803 7318
Jodhpur: +91 99 2803 7318
Kochi: +91 98 9547 7318, +91 98 9547 7374
Kolkata: +91 2213 9980, +91 2213 9974
Lucknow: +91 99 3509 7318
Ludhiana: +91 98 7693 7318
Mumbai: +91 6666 8890, +91 6666 8874
Mysore: +91 99 8092 7318, +91 99 8092 7374
Nagpur: +91 98 9004 7318
Nasik: +91 98 9004 7318
New Delhi: +91 4149 0790, +91 4149 0774
Noida: +91 99 1079 7318
Patna: +91 99 3139 7318
Pune: +91 2600 1190, +91 2600 1174
Raipur: +91 98 9347 7318, +91 98 9347 7374
Surat: +91 98 9837 7318
Thiruvananthapuram: +91 98 9547 7318, +91 98 9547 7374
Vadodara: +91 98 9837 7318, +91 98 9837 7374
Visakhapatnam: +91 98 4967 7318

View More Information...

Customer satisfaction rating
1%
Complaints
852
Pending
0
Resolved
4
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hongkong & Shanghai Banking Corporation [HSBC] related photos (44)

Complaints with pictures are more trusted and informative    View all

Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

Sort by:

Hongkong & Shanghai Banking Corporation [Hsbc] — nobody contacted me after promising transactions will be converted into emi s

 Div10011991 on Nov 29, 2018
I hold a credit card from hsbc and this is a new credit card added. I already use credit cards from other banks like sbi, hdfc, induslnd etc. While offering the hsbc credit card I was said you will get an option of easy emis on ur card. I made a transaction of around 30k on my HSBC credit card and then I am not able to convert into emi.. when contacted the customer service they say I do not have that option in my card... easy emi conversion is any basic bank offering any customer even with basic limits.. else why wud anyone go for credit cards???

Then I posted a complaint with customer...
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — terms & conditions for preclosure of balance transfer not clear

 RamanaKoppula on Nov 23, 2018
I have availed balance transfer from HSBC to clear another credit card dues.
After around 5 months, I cleared all the dues of HSBC on 02 Mar 2018. From then on, I have not used the card for any transaction. The due I cleared is exactly the total loan outstanding as per HSBC statement.

In the statement of September month, I received a minimal due of Rs.150.62/-. In the statement of October month, the due is Rs.5857.23/-. When I contacted HSBC customer care, I was told that for preclosure of Balance transfer, I need to contact their PhoneBanking and notify them, else the loan...
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — hsbc loan settlement

 datsi1 on Nov 22, 2018
Dear sir, my name is dattaram jagannath parsekar, i taken personal loan of 50000/- rs in 2008 for business purpose. But unfortunately in 2008 due to world market fall down i lost everything. I some how survived till 10 years and now atleast i want to pay back my loan amount. Please guide in this matter. I can do full amount of taken loan in installment but cant able to pay interest since my financial condition is still not regained. You can contact me on my mail id :- datsnirmiti@gmail.com...
Complaint comments  Read comments Complaint category Loans

Hongkong & Shanghai Banking Corporation [Hsbc] — unauthorized credit card charges

 Ramesh Shanmugham on Nov 12, 2018
As per my credit card ([protected]) statement in march with hsbc bank showed an outstanding amount to be paid which was actually a premium on icici insurance certificate that was debited to my account without my approval and acceptance of the insurance. A complaint by mail was lodged with the manager, customer service, credit card division, abn amro bank, chennai and a copy sent to mr. Shiva kumar tadikonda, nodal officer, icici bank ltd., banjara hills, hyderabad on 11th march 2010. It was resolved by mail sent by the bank on 18th march 2010. But the reversal entry was not done.in june...
Complaint comments  Read comments [1]Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — credit card emi transaction not available

 Div10011991 on Nov 11, 2018
I have recently received a credit card from hsbc, so basically i hold a credit card of hsbc bank in which i am not allowed to convert the transactions made to emi's... When i was offered this credit card i was told flexible emi conversions are available.
And now suddenly after making the transactions i being said... You cannot convert the transactions to emi.

What crap services are hsbc offering.. Every other banks offers emi conversions on credit cards.. This is a basic need everyone prefer to have.

I would want to cancel this crap credit card....
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — credit card bill

 Nishant_28 on Oct 22, 2018
My conversation was with Vandana Team leader from customer care. I want to know about Bill details and I have paid against that bill amount however she has informed me transaction wise details which I was not able to understand, My credit card ending with 8388 From starting till now I have calculated the bill in total (Bill amount per month) it is approximately 90000 to 1 Lac not more than that however when I calculated my amount which I have paid to you from month of June 2017 till now was Rs 142800 Kindly check and sort this out otherwise till the time I will not pay any amount You can also keep...
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — shares sold to us in physical format, however transferred not done either money returned

 gabhunje@yahoo.com on Oct 9, 2018
Dear sir, we have purchased 50 shares of reliance from hsbc in 1988, paid all money, hsbc gave us shares in physical format, due to technical reason we couldn't transfer the same in one year, howvere in this time company managed to get the same dmat without original shares certificate in there own name
Now hsbc company is not returning our money back to us neither giving our shares
We are doing follow up from 2003, initially company assured with some time requirement now the company is saying our document retention time is 10 years and hence not returning our money or shares...
Complaint comments  Read comments Complaint category Business & Finances

Hongkong & Shanghai Banking Corporation [Hsbc] — credit card closure

 Santosh1811 on Sep 24, 2018
Hai,

I have paid all dues of HSBC credit card in 2008 and haven't used the card .after that.
But still the bank people are showing as due and shown it as written off.
For getting home loan .I am now ready to pay the outstanding .
In March they the told 13000/-.even then I paid 5000/-and asked for final payment outstanding.
Now they are telling 21000/- still has to be paid....
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — credit card application - worst service from hsbc bank

 Kushalmanglam on Aug 28, 2018
My name is kushal manglam - [protected]. I have applied for the hsbc credit card on 21st july 2018 vide reference no. Sac/bge/ops/320298. Till now i have not received the credit card. On asking the status of my credit card application with the executive (His name is deep), every time he responds it's under process and it will take time. The executive (Mr deep) from hsbc bank is not providing the proper status and always asking for some more time to process the credit card application. It's been more than a month from the date of application. Very irresponsible and worst service by hsbc team at bangalore....
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — non redemption of reward points

 Captajay08 on Aug 24, 2018
I had been holding nri account and credit card from hsbc bank since 2002. My salary was being credited in the nri account and i had been investing in various options provided by hsbc.
I had been using credit card of hsbc and have been clearing dues in time, though it got delayed some times due to my travel but i cleared them with fines.
In 2017 i tried to clear my dues three time from my icici account, the payment went through initially but got reverted back to my account after a week.
On my return to india i visited the branch and i was informed that my card has been invalidated.
Complaint comments  Read comments [1]Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — cash deducted from account no cash received from atm

 Anuradha83 Sharma on Aug 21, 2018
Dear team,

This is regarding my atm transaction which actually deducted money from my account but never gave me any cash. Now the bank is not paying it back.
My complaint reference on hsbc india site is : [protected].
They closed my complaint stating there is no issue from bank side.
As a customer i am surprised as to what am i supposed to do now. This can happen anytime to anyone. Atm's would just keep eating our money and we cant do anything. Kindly help me for the same....
Complaint comments  Read comments Complaint category Banks

Hsbc — credit card bill statement

 Rajagopal M on Aug 16, 2018
Hello team,

Hsbc credit card statement finance charge discrepancy cc # 48xx xxxx xxxx 41xx

Hsbc bank are charging the interest in advance what i need to pay on sep6th 2018 along with last month outstanding.
After statement generation, 22 july i have purchased rs 76, 500.00 and this should be paid on before 06 sep 2018, however statement has mentioned need to pay the interest charge for rs 76500.00 as well. This is not correct still i have time to pay this amount, why have included the interest charge this amount before the payment period time?

This...
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — customer service, home loan, false promises

 Ava408 on Aug 10, 2018
Hsbc india is the worst bank in india. My friend is having a horrible experience with hsbc right now. You guys have no clue what customer service is, your people lie, promise to call back and never call back. Your departments don’t talk to each other and a problem has to be explained multiple times to multiple people. Your people in gurgaon branch are terrible. They promise something and then don’t act on it, even if you give a written request, forget a verbal one. If you ask for a call recording, they cant give you that. Your people are not ready to believe the customer when the customer says...
Complaint comments  Read comments Complaint category Loans

Hongkong & Shanghai Banking Corporation [Hsbc] — someone made fraudulent transaction

 vikash badsiwal on Jul 31, 2018
Respected sir
I have been cheated with $1960 on 8th july through a fraudulent transaction made online at midnight around 2:20 am. I neither shared otp nor i have provided card details to anyone. As at that time the card was in my possession only. I instantly made a fir in nagpada police station mumbai. (I was there for some work but i belong to delhi).in first instance that told the merchant has accepted the payment, second they told that they're working upon it and it will take 45 days. Now on 21st july they called and guided that this would take 50 days. My trust in hsbc has shattered like...
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — online train ticket booking using hsbc debit card

 Archana Indalkar on Jul 4, 2018
Hello sir/madam,
i have done one online transaction from debit card on 6 June 2018 3:25:55 using IRCTC of INR 95.00 for tain ticket booking, but i dont get any tickets for this and i got failed transation message and my INR was debited from my '[protected]' hsbc account of andheri branch. so i request you to please give me my amount of INR 95 refund in my account...
Complaint comments  Read comments [1]Complaint category Railways

Hsbc — non delivery of credit card

 NikhilTingne on Jun 19, 2018
Hello,

This is regarding non delivery of credit card that i had applied for.
I had applied for hsbc credit card, in last week of may, still i had not received my credit card yet. The courier was sent by bludart services, they tried to deliver that card to my home address but as i was in office during 9am to 9pm. I could receive it. Awb no - [protected]
When called multiple times to hsbc, got replies that its with bludart courier, when called to bludart they replied that call hsbc bank as that courier is not with us....
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — pl send closure letter

 Unmesh k on Jun 18, 2018
Hi
I am Unmesh S. Kshatriya

Credit card no : [protected]
Yr 2007
had settlement and paid the due
need the Closer letter
it affects my credit score
please remove it from credit score also
& give me clearance letter

Pl mail me on
Email - unmeshkshatriya@gmail.com...
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — fraud transaction

 manuds on May 24, 2018
Dear Sir, There is a fraud online transactions made using my HSBC bank credit card xxxx xxxx xxxx 4384 of Rs 4782 to Tkd Ch 4club on 23/05/18 at 23:59 hrs. The transaction was not approved by me. In the mean while when I received the payment advice from bank, I called up to the bank customer care executive three times regarding this issue to stop the payment to the merchant immediately but they didn't help me out. As you know that settlement of online pay take two to three days’ time to get credit in merchant's a/c. I requested HSBC again and again to stop the settlement. They asked me to raise...
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — new delhi hsbc bank governor ke arrest korun.because cheater and fake.

 kr2016 on May 2, 2018
Sir,

My complaint New Delhi HSBC bank governor dr. Paul Larry against.hsbc bank governor dr.paul Larry email send me your email has been won $1000, 000.00 USD ice lottery prize. Your full name, bank account details, home address, scan copy I'd proof, father name, mother name, current per annual income HSBC bank send.i all documents and my personal details, bank account details send new Delhi HSBC bank. HSBC bank governor email send me first bank charge fee 22, 850 rupees HSBC bank account deposit koro next your bank account 6 crore 41 Lakh rupees transfer hobe. Cheater and fake bank...
Complaint comments  Read comments [1]Complaint category Lottery and Sweepstake Emails

Hongkong & Shanghai Banking Corporation [Hsbc] — hsbc credit card disputed transaction - no proper resolution

 vijay khambe on Apr 28, 2018
Below is my email to hsbc nodal officer which still not resolved.

Dear prashanti,

This is with reference to several complaints raised earlier regarding disputed transactions on my hsbc credit card.

I am writing this mail regarding disputed transactions of inr 30000 happened on my hsbc credit card number [protected].
On 6th nov 2015 when i was on the way to office my wallet is stolen which had hsbc credit and debit card. I realize it and immediately tried to block the cards. The hsbc credit card block process took to much time and during...
Complaint comments  Read comments Complaint category Credit Cards

Recently Discussed

18 days ago
Hongkong & Shanghai Banking Corporation [Hsbc]
unauthorized credit card charges
HSBC Bank Credit Card
Payment issue with my HSBC Credit Card
HSBC / Personal Loan
HSBC CEO Ms. Naina Lal Kidwai negotiates for an amicable settlement
Hongkong & Shanghai Banking Corporation [Hsbc]
non redemption of reward points
Hongkong & Shanghai Banking Corporation [Hsbc]
online train ticket booking using hsbc debit card

Featured Complaints