Hongkong & Shanghai Banking Corporation [HSBC] Customer Care
Hongkong and Shanghai Banking Corporation Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
995
COMPLAINTS

Hongkong & Shanghai Banking Corporation [HSBC] Customer Care

Hongkong and Shanghai Banking Corporation Ltd.

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Address
52, 60, HSBC India Ltd Building, Mahatma Gandhi Road, Fort
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
0
down
0


Fax:
Fax:
+91 22 226 58309
+91 22 2262 3890

Additional info
Banking Related Queries

Ahmedabad: +91 98 9827 2424
Bangalore: +91 98 2558 9595
Chandigarh: +91 98 7692 2424
Chennai: +91 98 2526 9595, +91 98 9437 2424
Coimbatore: +91 98 9437 2424
Gurgaon: +91 99 1079 2424
Guwahati: +91 711 2020
Hyderabad: +91 2335 8686, +91 98 4901 2424
Indore: +91 98 9327 2424
Jaipur: +91 99 2803 2424
Jodhpur: +91 99 2803 2424
Kochi: +91 98 9547 2424
Kolkata: +91 2243 8585
Lucknow: +91 99 3514 2424
Ludhiana: +91 98 7692 2424
Mumbai: +91 4042 2424, +91 99 6004 2424
Mysore: +91 99 8092 2424
Nagpur: +91 99 6004 2424
Nasik:+91 99 6004 2424
New Delhi: +91 2373 8989, +91 99 107 92424
Noida:+91 99 1079 2424
Patna:+91 99 3136 2424
Pune: +91 6602 8585, +91 99 6004 2424
Raipur: +91 98 9327 2424
Surat: +91 98 9827 2424
Trivandrum: +91 98 9547 2424
Vadodara: +91 98 9827 2424
Visakhapatnam: +91 98 4901 2424

Credit Card Related Queries

Ahmedabad: +91 98 9837 7373
Bangalore: +91 2558 9696
Chandigarh: +91 98 7692 7373
Chennai: +91 4341 9696, +91 98 9447 7373
Coimbatore: +91 98 9447 7373
Gurgaon: +91 99 1079 7373
Guwahati: +91 711 2020
Hyderabad: +91 2335 8787, +91 98 4967 7373
Indore: +91 98 9327 7373
Jaipur: +91 99 2803 7373
Jodhpur: +91 99 2803 7373
Kochi:+91 98 9547 7373
Kolkata: +91 2243 8686
Lucknow: +91 99 3509 7373
Ludhiana: +91 98 7692 7373
Mumbai: +91 6680 0001, +91 98 6010 7373
Mysore: +9199 8092 7373
Nagpur: +91 98 6010 7373
Nasik: +91 98 6010 7373
New Delhi: +91 2373 9696, +91 99 1079 7373
Noida:+91 99 1079 7373
Patna:+91 99 3139 7373
Pune: +91 6602 8686, +91 98 6010 7373
Raipur: +91 98 9327 7373
Surat: +91 98 9837 7373
Trivandrum: +91 98 9547 7373
Vadodara: +91 98 9837 7373
Visakhapatnam: +91 98 4967 7373

HSBC Premier Customers

Ahmedabad: +91 98 9837 7315
Bangalore: +91 4118 6515
Chandigarh: +91 98 7693 7315
Chennai: +91 4200 8715
Coimbatore: +91 98 9447 7315
Gurgaon: +9199 1079 7315
Hyderabad: +91 6667 4715
Indore: +91 98 9317 7315
Jaipur: +91 99 2803 7315
Jodhpur: +91 99 2803 7315
Kochi: +91 98 9547 7315
Kolkata: +91 2213 9915
Lucknow: +91 99 3679 7315
Ludhiana: +91 98 7693 7315
Mumbai: +91 6666 8815
Mysore: +91 99 8092 7315
Nagpur: +91 98 9094 7315
New Delhi: +91 4149 0715
Noida: +91 99 1079 7315
Patna:+91 99 3139 7315
Pune:+91 2600 1115
Raipur: +91 98 9317 7315
Trivandrum: +91 98 9547 7315
Vadodara: +91 98 9837 7315
Visakhapatnam: +91 98 4967 7315

Business Banking / SME Trade Customers
Ahmedabad: +91 98 9837 7318, +91 98 9837 7374
Bangalore: +91 4118 6590, +91 4118 6574, +91 99 8092 7374
Chandigarh: +91 98 7693 7318, +91 5008 174
Chennai: +91 4200 8790, +91 4200 8774, +91 98 9447 7374
Coimbatore: +91 98 9447 7318, +91 98 9447 7374
Gurgaon: +91 99 1079 7318
Guwahati: 1800 103 2667 (Toll Free)
Hyderabad: +91 6667 4790, +91 6667 4774, +91 98 4967 7374
Indore: +91 98 9347 7318, +91 98 9347 7374
Jaipur: +91 99 2803 7318
Jodhpur: +91 99 2803 7318
Kochi: +91 98 9547 7318, +91 98 9547 7374
Kolkata: +91 2213 9980, +91 2213 9974
Lucknow: +91 99 3509 7318
Ludhiana: +91 98 7693 7318
Mumbai: +91 6666 8890, +91 6666 8874
Mysore: +91 99 8092 7318, +91 99 8092 7374
Nagpur: +91 98 9004 7318
Nasik: +91 98 9004 7318
New Delhi: +91 4149 0790, +91 4149 0774
Noida: +91 99 1079 7318
Patna: +91 99 3139 7318
Pune: +91 2600 1190, +91 2600 1174
Raipur: +91 98 9347 7318, +91 98 9347 7374
Surat: +91 98 9837 7318
Thiruvananthapuram: +91 98 9547 7318, +91 98 9547 7374
Vadodara: +91 98 9837 7318, +91 98 9837 7374
Visakhapatnam: +91 98 4967 7318

View More Information...

Customer satisfaction rating
1%
Complaints
995
Pending
0
Resolved
1
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hongkong & Shanghai Banking Corporation [HSBC] related photos (40)

Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

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Hongkong & Shanghai Banking Corporation [Hsbc] — Credit card

 amit_kavi5 on May 23, 2017
Dear Customer Care,

I am Amit Prakash Srivastava and using your Credit Card No. 4862698906841853. But I am very disappointed after seeing my Monthly Statement. You have charged Rs. 690/- ( Transaction Id. 001311) on 08th of May in PVR Ltd, New Delhi. But this transaction has been declined because due to lengthy process I was decided to but the ticket from the cash counter. So I was cancel the transaction and close this application but I was shocked when see that you deduct this amount from account.

Please look the matter and credited Rs. 690/- in my account as earliest....
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — No Drop box in Navi Mumbai

 amar dhillon on May 9, 2017
Sir,
I Mrs A A Dhillon, holding a credit card of your bank, would like to bring to your notice that there was just one drop box at Vashi, which also has been closed down about a year back. Now, there is not even a single drop box in Navi Mumbai. Though, your site gives a lot of drop box addresses, but those have been closed down years ago. I am also aware of other options of payment, but I choose this option . My request is to reopen the vashi drop box, or atleast one place in Navi mumbai.
Kindly inform me about the above matter please....
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — Credit card application status

 lonari1009 on Apr 24, 2017
I have applied for credit card in HSBC before 1 and half month, but still no update from them.

even they didn't gave us any acknowledgement copy.

My PAN no - ADWPL1312P
Mobile No. 9619178219
Name - Sahadev Uttam Lonari

Executive who took my application and assured credit card will processed within 15 day, but still I didn't received any call or massage, even he is not picking my calls. contact details of executive as mentioned below.
Mr. Sushil Garate - 8976353972

kindly help me to get my application station from HSBC...
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — NEFT Payment NOT credited

 gem99 on Apr 7, 2017
Hello,

We have not received NEFT from HSBC bank into our Axis account no. 910020041688654 .The payment remitter is amazon (which remits payments to its sellers through HSBC).The payment was disbursed on 19.03.2017 & its been 18 days already & we have NOT received our payment yet.

I had contacted amazon and they said that the transfer is complete from their
end and they gave me the following details :

*Disbursement ID: 6937860012
*Trace ID: 101621F0000AGD*
*Signature ID also known as **(Refund Reference ID) - 2724037899997226*
Complaint comments  Read comments [1]Complaint category Banks

Hongkong & Shanghai Banking Corporation [Hsbc] — Non-receipt of fresh pin for my credit card no.4862 6989 0530 8680, Reg

 canugovi on Apr 6, 2017
Dear Sir,
I have sent SMS to575750 requesting YCCPIN on 15-03-2017. Till date I did not receive the same. I am unable to use my card. Either you arrange to send me fresh pin or cancel my card. All the branches of HSBC in this town (VISAKHAPATNAM-AP) are closed and there is nobody to help in this regard

Thanking you

Yours truly
DR. C SRIHARI RAO
Mobile: 9849116044....
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — Credit card statement discrepancies

 rinta subish on Mar 15, 2017
This bank has first of all overcharged me. Provided wrong information about the same. Provides no proper customer support despite my multiple attempts they are not resolving my complaint raised over discrepancies in the payments taken from my account
I have been raising concerns since 31st jan 2017
There is no view of the messages i send they only show the acknowledgement with reference number and when asked do not give clear information. I keep getting calls from them and they do not speak [ blank] when answered, this has been happening since three days now
Each time they round...
Complaint comments  Read comments [1]Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — Credit card status

 Gjcshsbc@1997 on Mar 4, 2017
Dear Sir / Madam,
REF: Name: G J CHANDRA SEKAR - 9444697981.
EMAIL: chandrasekar.gj1971@gmail.com.
= = = =
20 days before I applied for a credit card in your bank.
Mr. Suresh N (Sr. Associate - HSBC) came to my office and verified the documents in original and taken the photo copy of the same. He didn't give application no. that time.

Kindly let me know my CREDIT CARD APPLICATION STATUS.

I am not complaining, I just want to know whether it is thru or rejected.

Thanks & Regards,
GJ CHANDRA SEKAR....
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — Hsbc bank service issues and card isues

 chat2amit on Jan 5, 2017
Lazy HSBC portal and lazy and sluggish CEO of HSBC,
.You word has been a waste as it is giving me error of wrong expiry date despite entering correct mm yyyy in expiry.

In last one month my 7-8 transactions have declined and i have not been able to use my card no 4862698907194765

I have raised this issue to customer care and on emails, but HSBC ( lazy and in efficient) bank has done nothing to help.

I have mentioned this email on multiple website to let people know about poor services of HSBC card and HSBC bank....
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — World worst bank hsbc- never take its credit cards

 chat2amit on Dec 30, 2016
The below last complaint is posted on various portals;

i am planning to write the same on international blogs also..

if not helped on the same..

i want thorough investigations on wht the transactions despite entering correct card details are declined.

CEO of hsbc, yours is most disgusting the worst credit card in world; almost 50% of your payments decline due to mismatch in OTP and your systems are so inefficient transaction fail; today : on 30th Dec my 2 transaction with card no : failed due to poor systems of HSBC;

last...
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — Customer service is very bad

 arvindyadav0702 on Nov 29, 2016
I am a customer with HSBC since 2015 and i am deeply disappointed with the quality of service they provide. I am having personal loan with HSBC and every time i face difficulty with this account. Initially after the disbursement it took them 4 months to solve the auto debit issue. Now i am requesting for a foreclosure letter since i am in need of some top-up and again i am stuck with them. Just for a soft copy of the letter they have already taken 6 days and when i asked them to send it on my registered email id when it is generated, now they are saying that we wont be sending them on email ids...
Complaint comments  Read comments Complaint category Banks

Hongkong & Shanghai Banking Corporation [Hsbc] — Cancelation of credit card

 Dilip mayekar on Nov 26, 2016
Last two year I had not made any transaction. Your current statement received for Rs 1818.05. Pl cancel my Credit card No 4563420000367384. In your statement you warn me to my name should be reported to Credit Card bureau(India)Limited(CIBIL) I had already reported to Consumer forum. Waiting favourable reply . pl advice me to how I get rid of this problem....
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — Wrong credit card report reflecting in cibil report

 ga287518 on Nov 5, 2016
Hi,

I recently applied for home loan and then i got to know that I have one credit card due reflecting in my cibil report.After further investigation I visited the branch and I found that the KYC documents they have is also incorrect.It is for some different customer and just because of my first name it is mapped to my name.
account number
4476929995439830...
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — Complains of credit card fee and gift redemptions

 chat2amit on Nov 4, 2016
Ceo (of worlds disgusting bank hsbc bank),
Hsbc bank has poorest tie ups with merchants and it the least preferred for shopping, purchasing and any kind of usage.

Last week to my surprise my rewatd redemption was declined despite online system showing no error and showing message as success. this is not only a customer unfriendly feature but in a way unethical.
Your reward scheme is extremely poor that for around 1.5 lakhs of shopping and purchasing one gets only 500 rs of dominos voucher which also is disrespected and declined by dominos leading to customer harassment.
Complaint comments  Read comments Complaint category Credit Cards

Hongkong & Shanghai Banking Corporation [Hsbc] — Cancellation of credit card

 Dilip mayekar on Sep 21, 2016
My hsbc credit card no 4563 4200 0036 7384 expired on august 2016. hsbc send me statement for primary card membership fee rs. 804.90. last two year i havent use hsbc card. hsbc threaten me to make payment timely otherwise your name will be include in default list & will report me to "credit information bureau (india) limited (cibil) my email - dilip_mayekar1053@yahoo.com
Please let me know the procedure for cancellation....
Complaint comments  Read comments Complaint category Credit Cards

Hsbc — Asking for personal details like otp

 Sharath Sharu on Aug 2, 2016
Dear team,

Today i got call stating they are from hsbc (From the number +917408874728). As per them, they quoted that i have not used my shopping points and it is about to get expired. They would be converting that amount and processing that as credit in my card. For this, as a verification, they verified the card number and date of birth. Later, they started asking for the cvv number and when i denied, they said the message will come from the bank and to confirm that number.
The message stated "onetime password (Otp) for txn on card xxxxx5964 for inr 2468.00 is *." when...
Complaint comments  Read comments Complaint category Credit Cards

HSBC India — Hsbc credit card payment - cheque lost by hsbc

 pintu.k on Jul 9, 2016
Hi,

My name is pintu kumar and i work in bangalore.
I have a hsbc credit card which i was using the past 8-9 years now. I never had any problem earlier and i use to make all payments before time. But this time hsbc has somehow lost my cheque payment.

So, this is a complaint regarding hsbc credit card payment for the month of may-2016, for the outstanding amount of rs. 25422/-.
The bill was generated on 18/may/2016 and the last date of payment was around 09/june/2016.
As usual, i made the payment from my citibank saving account using the online...
Complaint comments  Read comments [1]Complaint category Credit Cards

Hsbc — My credit card a/c 4476 9299 9431 4307-showing overdrawn & excess charged

 pushprajdutta on Jun 30, 2016
Dear sir,
I am holder of hsbc credit card mentioned above. i took loan of rs 5999/-on 12emi. now their bills debit my emi also and add total amount of loan rs 5999/-is also shown added to my limit, thus showing my limit overdrawn and also they are charging overdrawn excessive charges and total harassment by calling me at least 10 times a day. i am a heart patient and these calls are total annoyance.
Please do solve my problem and oblige.
Please ask them to refund my excess payment charged by them due to there fictitious overdrawn limit which is false.
Yours sincerely,...
Complaint comments  Read comments Complaint category Credit Cards

HSBC Bank — Money deducted but amount not credited

 arvindsharma9410 on Jun 6, 2016
Hello im arvind my account number 765467864532986 in yes bank. My amount was deducted but it didnt credited on 1 june 2016. Please do needful call me 9935632397. I went branch and registered complaint they told it will take 2 working days i am still waiting for refund please guide me how to raise my complaints i am already frustrated and i need ur help...
Complaint comments  Read comments [2]Complaint category Banks

Hongkong & Shanghai Banking Corporation [Hsbc] — Not giving me my money

 YcSud on Apr 9, 2016
I complained to the very top man. Instead of promising me my money, they are holding enquiries in a very casual bureaucratic way. I am informed, if the clients die banks try to keep the money by tiring out the next off-kins. Here I am not dead yet and look at the approach. Same old non-committal and no-solution answer, When banks cheat in this way, it is pathetic. U do not know where should one keep the money; may be in a safe deposit box? Anyways read my letter and the response of the top management followed by a big lull. What if some one needs the money urgently, I will let you kknbw if I get...
Complaint comments  Read comments Complaint category Banks

HSBC Bank — Torture getting my savings money out

 YcSud on Mar 29, 2016
Guess what, HSBC's account manager, Som Nath, has refused to budge; I have to get the papers back; then I have to take them to an HSBC bank in USA; get all of them authenticated; DSL them back to them at cost of $100-200. After that, I must wait till they find another glitch. They are big time crooks. For God's sake, do not open an account with them unless you want to be leached and tortured and suffer an unrelenting stone wall. I will continue to send my complaints where ever I can get some help. It has become a project to extract my money from a bank that has been fined close a billion dollars...
Complaint comments  Read comments [4]Complaint category Banks

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