Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

I am writing to report a fraudulent transaction on my HSBC credit card that occurred due to misleading communication from the bank during the payment process.
I attempted to make a payment of ₹25 on a website I believed to be Indian. However, I was charged ₹25, 000 instead. The OTP sent by HSBC during the transaction showed “IDR” as the currency, which was unclear to me at the time. I assumed it was an internal code due to the technical nature of the message, and there was no explicit indication that this was an international transaction.
I reached out to HSBC’s customer service within 2 minutes of the transaction to dispute the charge, but the grievance team denied my refund, claiming the OTP was sufficient authorization. This is deeply concerning for the following reasons:
Misleading Communication: The OTP did not provide clear information that this was an international payment in a foreign currency.
Failure to Safeguard Against Fraud: HSBC did not notify me that I was making an international payment, nor did they offer adequate protection against a fraudulent website.
Cyber Fraud Risk: The website I used was later identified as a scam, posing as a national organization. HSBC should have stronger fraud detection and prevention mechanisms in place.
I have escalated this issue to the RBI Ombudsman, but I am extremely disappointed by HSBC’s response. As a customer, I expect the bank to take greater responsibility in preventing fraud, especially with rising cases of cybercrime.
Resolution Requested:
I request that HSBC:
Refund the ₹25, 000, as the transaction was unauthorized due to misleading communication.
Revise their OTP and transaction notification process to clearly distinguish between domestic and international payments.
Strengthen their fraud detection mechanisms to prevent customers from unknowingly engaging with fraudulent websites.

I have a running personal loan with HSBC India, which I had taken 3-4 years back and have been paying my EMIs regularly.

Now, I want to make some part payment towards that loan based on whatever maximum is allowed as per loan agreement.

I have raised multiple request to bank to provide me a Part payment option for the loan but have not got any response. Also, I have tried calling them but have not got any response.

I understand this sounds more of a customer care issue, but I have been raising request to them since last one month and have got no positive response. Because of all this I will have to pay additional interest for one month which I wouldn't have if they had provided a part payment option to me on time.

As of today also, I have not got any response from HSBC about how much part payment I am eligible to make and how to make.

My personal loan account number with HSBC is[protected].

It feels like cheated if because of banks delay someone has to pay interest for that period.

Hi,

I hope this message finds you well.

I wanted to bring to your attention an issue I've encountered with HSBC Bank. They have applied what I believe to be inappropriate interest charges on my credit card dues. Furthermore, I am receiving persistent calls and messages from them regarding these fabricated dues.

I kindly request your assistance in addressing this matter so that I can resolve the...

HSBC which is known as one of the leading bank in the world have no policies and ethics as they randomly reject application without any reason and they don't have any proper mode of communication in India. We can't mail them as they don't have any mail id to communicate and whenever we try to contact their customer care they don't have sufficient knowledge regarding rejection. I have applied their credit card 3 times in. 2020, 2021, 2023 and all the time they rejected my application without any reason instead I have given 3 month my salary slip, bank statement, house address, office address and at the time of applying credit card. My cibil was 781.This is completely fraud going on as I think they takes your data and straightaway rejected your application and give card to only few people. I just want the reason as this is my final time Iam applying this worst bank credit card and recommend everyone not to take this card. My application no.is[protected].Please look into as they are using data by selling this to third party applications.

Mail.[protected]@gmail.com

Regards
Paras Yadav

Greetings,

I wish to inform that your inheritance payment of $3.9 Million United States Dollars has been Swift to HSBC Bank of London here in United Kingdom, so that they will open a NET-Banking Account for you and also credit the total fund into it before releasing the Login Details to you in order for your to have access to transfer your funds in any designated Bank Account anywhere in the world. The Net Banking will also...

I have cleared all my dues of hsbc credit card number [protected] on 31/12/2022. Attached is the receipt of the same. Kindly issue me no dues certificate for the same .

I have foreclosed my personal loan account number[protected] back in February, 2021 but still in my CIBIL report it is open. I have also obtained the NOC back then but still this is open. When I reached to CIBIL for correction, they asked to reach the HSBC bank. I have called customer care but they are not able to help and ask to contact branch. There is no nearby branch and I have to specially take a day off to reach branch and still not sure if any resolution will come out. Please do the correction asap.

Hello
(To whomsoever it may concern)
Respected sir/mam,

I was employed at HSBC Data Processing Company for almost 2years at Hyderabad, hi-tech city Madhapur.
The issue I have is, it's been 2 months that I am waiting for HSBC as my previous employer to accept the account merging request of epfo member portal. I do not know who else to contact. Tried to contact my previous manager, he says he cannot much about it. HSBC has not accepted the PF account merge request claimed online with my new employer.

UAN:[protected]
HSBC pf Acc/no. APHYD[protected], TO
INT pf Acc/no. WBCAL[protected]

I want to withdraw my PF account as i have a financial redress which needs to be fulfilled on an urgency,
Would request you to please look into the screen shot below and do the needful.

Thanking you,
Nawaz Shareef
Email:-Nawaaz.[protected]@gmail.com
cont num. [protected]

They're sending me unknown message like u have been credited 5$ million dollar like that I have recieved anything

I booked a ticket from Travolook on April 16, 2022.
Right when the booking was done, they mentioned it could not be processed and would be refunded. Since then I have followed multiple times, but in vain.

I googled and identified that they are doing this fraud with everyone using this site. Need your support to get the refund and get this website booked for fraud.

Official Site - travolook.in
Reference No. : REF[protected]
Refund Amount - ₹13976.00

TO
HSBC TEAM

Dear sir/Madam
I am CHAITANYA KUNCHAKARA from Hyderabad, Telangana.

SUB: Requesting for Closer amount.

I have taken a Consumer Loan from HSBC.
Loan A/C[protected] Sanctioned Amount Rs.28, 000 Disbursed On 31-Oct-2007
Due to my financial problem i didn't pay emi properly.
SO Its amount overdue Rs.15, 565 and written off flag mentioned in my cibil report

now I request you to please provide me Waived closer amount for close this loan

Thanks & regards
CHAITANYA
Call +91 [protected]
PAN: ASKPK6896Q
Mail ID: [protected]@gmail.com

I have settled my consumer loan account
[protected] through a cheque on 30th june 2020. They told me that it will get a "settled" status in cibil. They also sent me a settlement offer letter dated on june 14th. But after the amount get cleared the balance amount is reflecting in cibil as balance amount. When i contacted the customer care they are asking to call another toll free number and vice versa. I can't able to do my job...

I paid 1, 40, 500 rupees and unfortunately i missed 499 rupees of payment.
for that 499 rupees of missed payment, HSBC has charged 6787.22 rupees for 30 days.

I was very shocked, no bank would collect like this. No response / assistance from customer care in this regard. so i want to close the credit card account....

I cross-checked my CIBIL score on the CIBIL site on 13th April 2022 and found that someone has miss used my PAN card (BNVPK3253L) for taking many loans and credit cards from HSBC bank, before 13th April 2022, I was not aware of the miss-use of my PAN card.

In my CIBIL report generated from the CIBIL site, your Bank name is also shown for giving me deferent different loans and credit cards.

All the loans and credit cards are not related to me and you had not conducted a strong verification before giving the said loans and credit cards to the fraud person. It also seems that HSBC bank is involved in the fraud that happened on my PAN card. Thereby, please remove it from my PAN care number with immediate effect so that my CIBIL score can be increased and I can take a home loan from the bank.

Also note that I had raised the complaint with the following agencies:

CIBIL portal - (Dispute number CDS[protected]).
E-FIR to U Police - (FIR number[protected]
Public Grievance Portal - (Complaint number DARPG/E/2022/11610)
A complaint in the local police station - (Complaint number [protected])
Income Tax Department - (Complaint number 5492834)
SP Cyber Crime, Noida - (dated 14/04/2022)
DIG UP Police - (dated 14/04/2022)

Looking forward to removing it from my pan card ASAP.


Thanks and Regards,
Amit Kumar S/o Chhabil Das
Tower- N-4, Flat No- 1101,
Jaypee Aman, Sector- 151,
Police Station: Knowledge Park,
Dist.: G. B. Nagar, Gr. Noida, 201308

Mobile No: [protected]
E-mail ID: k.[protected]@gmail.com
PAN No.: BNVPK3253L

Hi, My name is Zacarias Fernandes and my ac no is MH/46685/5400 under HSBC OPERATIONS & PROCESSSING ENT. (INDIA) PVT. LTD. I had joined HSBC Bank on 4/5/2005 and later i quite HOPE (HSBC OPERATIONS & PROCESSSING ENT. (INDIA) PVT. LTD ) on 8/3/2011. Request u to give me a complete detail of my PF statement and if it was transferred to my new organization.

HSBC BANK PLC
28 Borough High Street, London
SE1 1YB, United Kingdom.
Dated: Mon. 22th March 2022


I, Mr. Noel Quinn, the New Chief Executive Director HSBC Bank London, hereby today want to inform you, your HSBC ATM Prepaid MasterCard will be arriving in India tomorrow morning. Our dispatching Officer Mrs. Sally Hicks, inform the management and Staff of HSBC Bank London, the delivery Madam Mrs. Katie Powell, the head of customer care department here in London, United Kingdom, said the fee charges is for the delivery fee and insurance fee charges of your HSBC ATM PREPAID MASTERCARD PARCEL from London to New Delhi, and the fee charges has to be pay in your country in their Asian regional office, through their Agent Account. After your deposit payment is confirm, Mr. Steve B. Boris, the operational manager in India, will re-book and dispatch your ATM Prepaid MasterCard Parcel to your home address in India and issue you the tracking number for final delivery. Kindly follow the instruction from Mrs. Katie Powell our delivery officer, arrange and make the deposit fee tomorrow morning. I will advice you to follow the instruction and directives of the Courier Service Delivery Company and make the deposit with them for the delivery fee and insurance fee charges of your ATM Prepaid MasterCard Parcel, to avoid cancellation of your ATM MasterCard Parcel in your country India.

Thanks for being with us.

Yours Sincerely,
Mr. Noel Quinn
Chief Executive Director.

Working Days: Monday to Friday. Time: 9am to 4pm
Saturday Banking: 10am to 4pm
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Hi

This is very disappointing, I made the payment in full for my CC with HSBC in 2019, However to my surprise while checking my CIBIL today I got o know it’s still reflecting my payment due and surprisingly I didn’t receive any call for non payment. Please call me and get this resolved ASAP. I want to know why they are still showing as Pending

I'm using HSBC card for years I use pay and clear my dues exactly on or before DUE date..

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