Cleartrip — hotel reservation under trip id:[protected].

Address:

New Delhi, Delhi, 110074

Re: fraudulent transaction
Hotel reservation under trip id:[protected].

Reg: confirm booking id: [protected]

Dear sir,

I refer to my telephonic conversation with one of your executives mr. Manoj today at around 2 p. M.

Hotel vivek, gorakhpur was booked through your portal 'cleartrip'

The rates shown for 2 rooms for 2 days from 17th feb. 2018 to 19th feb, 2018 was rs. 8260/- which i re-confirmed from the hotel vivek, which is also evident from the screen shot and the scanned copy of the page that opened and asked me to pay the above said amount.

I proceeded to pay the amount of rs. 8260/- which was clearly showing till the last page when it said 'please make the payment'.

To my utter surprise and disgust the amount got converted into rs.11, 583/- (The scanned copy of the same is attached herewith)

I furiously got in touch with the hotel and asked them for an explanation. They told me that they have nothing to do with the transaction as the rooms were not booked directly but through the 'cleartrip' and therefore they are responsible for the fraud.

I later came to know about the tactics, designs and machinations of 'cleartrip' by many gullible customers who were tricked or duped at some point of time or other.

The internet is full of complaints by scores of people. I have attached one of the screen shots for your perusal.

This is a clear case of cheating, breach of trust, defrauding using unfair or deceitful methods.

This is to request you to kindly investigate and refund the excess amount to me that you have fraudulently converted into.
I have in the meantime send you several reminders but you have not responded to any of any mails nor communicated to me the inference of your impartial investigation.
I have sent you all the details with proof and documentary evidences but to no avail.
I am totally distressed with your inaction. I did not expect a company with a reputation like 'cleartrip' is shirking taking the responsibility for the wrong-doing.
Kindly be truthful and honest. Any decision taken by you will be accepted.

Regards
Suresh pujari