Cleartrip — levied unnecessary charges on flight cancellation

Address:New Delhi, Delhi, 110092
Website:www.cleartrip.com

I have booked a flight and due to uncertain reasons had to cancel, the booking was cancelled via the flight operating website only, even though cleartrip charged their own cancellation fee and left me with no money credited.
This is completely exploitation of consumer on behalf of cleartrip, when i reported it to them, they denied any changes and mentioned it that they are mandatory to keep their business running.
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ClearTrip customer support has been notified about the posted complaint.
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I have made a flight booking and payment was successfully done to the cleartrip by paytm.

But ticket was not generated.

I have tried to contact to support by their number or email I'd.

They didn't respond back.

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