Cleartrip — money debited but tickets not mailed

Yesterday on 25th september 2018 night at 11 pm, i had booked tickets for mumbai to auckland and return - on cleartrip for 4 persons with trip id [protected]. It was mentioned in the mail that within 5 hrs confirmed tickets will be mailed on the registered mail id.
But i haven't yet received the tickets on my registered mail now it being 13.5 hours.
Please mail the confirmed tickets urgently on the given registered mail id - [protected]@rediffmail.com.
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