Cleartrip — money debited ticket not received

I had tried to book a flight ticket on 03.02.19 for my mother from ranchi jharkhand to hyderabad for 13.02.19 but ticket was not made no mail or message
Even received but my account had been debited with rs.5499.00. Request you to look at the matter and do the needful as earliest.
On first day customer service told you will receive money back within 24 hr. Now unable to contact clear trip as they are asking for trip i'd which i have not received.
For your ready reference i am sending you details of my transaction
Ib shp/51767862/[protected]/cc avenue/http:
Request you to kindly credit my amount in my concern account

Waiting for you valuable reply!!!

Regards
Anand maheshwari
[protected]