Cleartrip — money deducted but ticket not booked

Address:	Kolkata, West Bengal, 700033
Website:	cleartrip.com

To
Cleartrip customer care,

Sub: Appl. regarding refund of money for unbooked Air-ticket, CCU-BLR (roundtrip), departing on Wed, 31 Jan 2018, Air Asia.
Dear Sir/Madam,
Myself, Mr. Swapan Kumar Sarkar, am giving information that I have tried to book air-ticket(roundtrip) for the flight, Kolkata(CCU) -Bangalore(BLR), departing on Wed 31 Jan 2018 on 20th january, 2018.
Tickets, - Air Asia(15535), CCU 07.55---BLR 11.40 and Air Asia (151562), BLR, 15.50--CCU, 19.30, Sat, 3 Feb2018. Rs. 16236 has been paid through SBI Net-banking, Transaction Ref. No-01:19, IGACTIGJV5.
Trip ID :[protected].
The amount has been deducted from my account but I received a msg-Payment pending for Kolkata-Bangalore Wednesday 31st Jan, 2018-Saturday 3rd February, 2018.