Cleartrip — my trip id :[protected]

P C Pandey

from Mumbai, Maharashtra

Website:

Please refer to my pnr no. Wq8ory & trip id[protected].

I have to travel from washington dc (Dca) to mumbai with my wife on 05/11/2018 and the details of the flightsshown on the ticket are as under :
I) american airlines aa-2134 dep. Dca at 18:30 & arrival bos at 19:56
Ii) british airways ba-214 dep. Bos 21:15 & arrival lhr at 08:45
Iii) british airways ba-139 dep. Lhr 09:50 & arrival mumbai at 00:15

2. I received two sms on my mobile no.[protected] on 29/06/2018 & 05/08/2018 stating that the departure of ba-214 has been changed from 21:15 to 21:30 and aa-2134 has been changed to aa-2144. I have taken the printout of my ticket from your website today and surprised to know that these changes are not shown in my ticket.

3. My biggest worry is that now the layover time at london-heathrow airport to board ba-139 will be less than 50 minutes which is very little.in case flight no. Aa-2144 or ba-214 is delayed we will miss our next flight.

4. Please look into the matter and take necessary steps so that we may not miss our flights. If such a situation occurs can will your representative or any other person be available at boston or heathrow airports to help us.

5. Please also send me a copy of our ticket on my email id : [protected]@gmail.com urgently giving correct details of our flights for return journey.

6. Please treat the matter as extremely urgent and reply me in the matter.

Yours faithfully,

Puran chandra pandey

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ClearTrip customer support has been notified about the posted complaint.

Nov 01, 2018

Updated by P C Pandey Please refer to my PNR No.WQ8ORY & Trip ID[protected].

I have to travel from Washington DC (DCA) to Mumbai with my wife on 05/11/2018 and the details of the flightsshown on the ticket are as under :
i) American Airlines AA-2134 Dep. DCA at 18:30 & Arrival BOS at 19:56
ii) British Airways BA-214 Dep. BOS 21:15 & Arrival LHR at 08:45
iii) British Airways BA-139 Dep. LHR 09:50 & Arrival Mumbai at 00:15

2. I received two SMS on my mobile No.[protected] on 29/06/2018 & 05/08/2018 stating that the Departure of BA-214 has been changed from 21:15 to 21:30 and AA-2134 has been changed to AA-2144. I have taken the printout of my ticket from your website today and surprised to know that these changes are not shown in my ticket.

3. My biggest worry is that now the layover time at London-Heathrow Airport to board BA-139 will be less than 50 minutes which is very little. In case Flight No.AA-2144 or BA-214 is delayed we will miss our next flight.

4. Please look into the matter and take necessary steps so that we may not miss our flights. If such a situation occurs can will your representative or any other person be available at Boston or Heathrow Airports to help us.

5. Please also send me a copy of our ticket on my email ID : [protected]@gmail.com urgently giving correct details of our flights for return journey.

6. Please treat the matter as extremely urgent and reply me in the matter.

Yours faithfully,

Puran Chandra Pandey