Cleartrip — no refund for booking through link

My trip id is[protected], dr shweta singhai i had called ms ashwini from cleartrip about postponing my flight on 23 sept 17 from bangalore to pune scheduled at 16:50 hours. Ms ashwini sent me a mail in which i had to book a flight on 23 sept at 21;05 hours she did not inform me that the link would expire if i disconnected the call. She did tell me that link would last for 10 min. So i booked the ticket on the link for an additional rs 2294 and the transaction was accepted.
When i did not receive an eticket, i called cleartrip again and they informed me that no ticket had been booked.
I talked to ashwini again and she said that this amount of rs 2294 will be refunded to me. However till date, no refund has been given for this.
Also i had to cancel my whole trip for which i only got rs 1061 from cleartrip (For to and fro ticket from bangalore to pune)

Please refund the money as soon as possible.
Dr shweta singhai