Cleartrip — non fulfillment of flexifly commitment by cleartrip

Address:

Dargha road, Bulandshahr, Uttar Pradesh, 431005

Dear sir,

I had booked a ticket from ixu to del by ai for the 4th of oct 2019 and del to ixu on 9th of october by spice jet for 9th of october, clear trip id[protected] under the scheme flexifly.

I had asked for re-scheduling my ai flight from ixu to ndl on 9th of september and paid an amount of 5418=00 as an initial amount out of which partial amount was to be returned back to me after making this change. I was confirmed by the lady that the amount is received and request for change is done and you will get the ticket in few days.

I spoke to the cleartrip about it on 24th of september with one of your representative asking for the refund and ticket status. The gentleman mr. Dushyant, informed me that the request is in system and will take it up with concerned. I got a refund amount of 5318=00 rs on 25th of september and a copy of my old ticket on my e-mail without any change.

On contacting today with cleartrip for the new ticket, i was told that we had put an request for change of ticket on 9th of september and it has not gone through, so we have refunded you the amount. We can not help you further.

I asked for escalation matrix and was told that i should write to [protected]@cleartrip.com,

I am having copy of all the transactions with me. I need my ticket re-scheduled as per the terms of agreement of flexifly schme as per the my request on 9th of september 2019 which is available in system.

If i have opted for this plan which is issued to me and now if cleartrip dont want to fulfill is against the spirit of the scheme which i have opted and request also made well within time.

Request to issue me tickets without burdening me as the fair on the day on which request was sent was having a small differential amount.

Looking forward for a favorable response.

Thanks and regards

Girishankar phatak
[protected]
Girishphatak. [protected]@gmail.com