Cleartrip — Non receipt of the refund charges

Address:

Block 35 Flat 804, Kukatpally

This is further with ref to my Trip Id[protected]Qatar airways PNR # TRZOSR), passenger name:Lakshmi Atluri ticket booked in cleartrip website from Chicago to Hyderabad dt. 11th Jan 21 throughQatar Airways. Since the commercial 􀂧ights are not operating even today also, we cancelled the ticketin cleartrip site. Althoguh they took refund the amount for 70 days and 􀂦nally yesterday they refundedthe amount. When we observed the cancellation charges they mentioned Airline charges theydeducted Rs. 27, 818/- (original air fare itself Rs. 14, 645/- + Taxes and fees Rs. 21, 211/- and totalticket amount paid is Rs. 33, 956/-) .
When we contacted Qatar airways with their senior staff, they told till March, 31st, they are notdeducting any airline charges since the 􀂧ights are not operating whether it is direct their websites orany other travel agency websites too. They very much con􀂦rmed the same and same thing theydisplayed even their website also. But clear trip is caimed Rs. 27, 818/- as it is airline deduction whichis clearly shows that they are misleading the customers and doing fraud. Apart from that they alsodeducted cleartrip charges and convenience fee which is no issue they can authorise to deduct thesame.
Humbly, requesting the forum to scrutise the case give the justice for this issue. We talked to cleartripcustomer support person Mrs. Radhika and case Id is 12397635, dt. 13.3.21.
I demand cleartrip to return my airline deduction charges Rs. 27, 818/-. immediately and request all thefriends to keep away such kind of websites to book the tickets.