Qatar Airways Complaints & Reviews

I am writing to lodge a formal complaint regarding the delayed delivery of my checked baggage on flight QR528 from Doha to Chennai on February 23rd, 2023. Despite dropping off my baggage early at the counter in Doha, I did not receive any updates on the status of my baggage until the following day, which caused me significant inconvenience and distress.

The delay in delivering my baggage resulted in additional expenses as I...

Extremely bad experience at Nagpur Airport by Qatar airline staff. They were uncooperative, rude and humiliating. It was about carry-on baggage. They gave no options, refused to give business class upgrade for laptop bag. This was on an international flight

With reference to the above mentioned subject I would like to bring to your kind notice and needful action against the said employee who has been working in an international airport which has secured better place in across the world.
The employee has been working in the baggage section in the above mentioned cadre. It is absolutely necessary to inform you that the said persons obtained the said job by producing his study certificates...

UNSAFE COVID TRAVEL & POOR/ILLOGICAL CUSTOMER SERVICE

I am very disappointed that Qatar offers no solutions for transit passengers on limited availbility long haul flights during the World cup.
We have gone to great expense to buy two return flights and specifically chose Qatar Airways as an award winning specifically covid safe flight who (supposedly) puts customer health needs first.
There are NO options to leave...

Hi this complain is against an employee who was on duty at Delhi international Airport on 18th sept 2022 at 11.30 pm for check in to delhi doha and doha miami flight. A guy who looked like a trainee, in turban( sardar in hindi) not sure of his name but I guess his name was jagjeet. He was very rude and didn't reply to any of our questions. The cabin luggage which I carried to 10 countries, according to him was bigger than cabin size and later on his senior told him no the size his ok. He wasted our 35 mins for check in. He made us throw our one cabin luggage coz of the size. When I was talking to him he kept on calling his senior Jessi, jassi sir. After flying from miami to doha to delhi I thought Qatar airways probably has THE BEST staff. Well behaved and very HELPful but my opinion changed after coming across this rude guy who didn't even think was necessary to reply to our questions or thank you. The worst guy ever for airline industry. Shame on that guy and the person who hired such an ill mannered, uneducated piece of ###.

My route to reach Baku was lhr to Doha turn Doha to Baku but my return flight was from emirates Baku to Doha then Doha to lhr. Kindly guide me through a written policy why I have been not allowed to board flight by your representative. I had an appointment for my visa at Lithuania embassy at Baku.After waiting for 6 months got this appointment but due to your inconvenience the appointment as been cancelled and I have to wait for my next appointment… whom should be considered responsible for my time waste and money waste on the non refundable return ticket ?

Hi

I traveled from benguluru to San Francisco via Doha on Sep 5th.My baggage has not arrived at SanFrancisco airport.Filed a report at the airport immediately on the same day .so far no update .it’s been two weeks.WhatsApp number given to talk to agent doesn’t work at all.I have some medicine and valuables that I need . Appreciate if this can be investigated.If we don’t hear in another week, we are going to take serious action on this matter.

[protected] CCU to San Diego (Via San Francisco)

Qatar claims in Website that *Excess baggage allowance is applicable only on flights marketed and operated by Qatar Airways.

I believe Qatar has a Code-Share with Alaska & they are marketing Alaska Seats .

Then why my 19yr Old Son, an aspiring Undrad Student was denied this priviledge at Kolkata Airport & asked to pay INR 19000/- . He suffered...

I have been waiting 10 months for this payment i was delayed going to bangkok from london in november 2021 i was stuck in doha for 24 hours qatar made a offer for this which i excepted but still nothing after 10 months why are qatar so bad with customer service

Good day

I would like to complain about the service we received on the 28th of August 2022, from the ground staff at OR Tambo airport that resulted in us missing our flight.

We where informed that the flight was closed, when we entered our flight was still open and there was no last call to close the flight however the family in front o[censored]s was let through. The lady then sent us to the end of the check in station...

Dear Concerned Authority,

I booked a return ticket with Reference Number JW9GTZ on 14th December 2021 for travel from Newyork to Doha.
The tickets were booked from my Privilege Member account for my wife and my son

My wife and son travelled from Newyork to Doha on 18Th Dec 2021.The return travel was booked for Nov 3 2022.

On 19th May 2022, I received email from Qatar Airways that the flight...

I flew from Dallas(USA) to Ahmadabad (india) on 8th August last Monday and today is 15th August and I still did not receive my baggage. And no one is even helping with that.
Booking #NYVWWD

I flew from Dallas(USA) to Ahmadabad (India) on 8th August last Monday and it's 15th August today ane I still did not receive my baggage ane no one even help me for that.

The Montreal Convention was triggered in the case of PNR SIXLRC as the baggage
1) did not arrive with my flight on 04.07.2022
2) wrongly delivered on 09.07.2022 to an address which was clearly indicated as not my current address beyond 06.07.2022, without calling in beforehand and verifying even after repeatedly informing Nagpur staff and reminding them of my PNR (where onward flights and start and end destination were clearly mentioned)!
3) The baggage was sent with an additional "PRIORITY" payment and the transit time in Doha was more than 3 hours

Qatar Airways, after multiple contacts through, is saying they will only refund USD 150 which doesn't even cover cost of essentials purchased during the time luggage was delayed. I had to return to India to pick up luggage myself!!

Tuesday, 4 July 2022:
• Flight QR1364 - Qatar Airways
• Ticket Number:[protected]
• Upgraded to Business to experience the Q-Suite. A few days before departure, we received an email that the aircraft had changed. Our travel agent called Qatar and Qatar confirmed that Q-Suite will be onboard the new aircraft (the travel agent has voice recordings of this as well). When boarding the flight, there was no Q-Suite...

I landed in Chennai on August 6 2022 early morning 2.30 am. I found out that both my luggages didn't arrive do I filed a missing bag report for the bags as soon as I found out that my luggages were missing. The agent said I could call their Chennai baggage claim office if my luggages didn't arrive within 12 pm the next day. On 7th August, one baggage was delivered at 3 pm, and the agent said that the other bag is on the flight from Doha to Chennai and should arrive on 8th August (today). When I called again to enquire this morning, they're saying that they do not know where my baggage is and that they've not received it at Chennai. This is ridiculous. I've been sitting here without clothes to change just waiting for my bag to arrive. I have valuable materials in my bag so I need my bag, otherwise I'm going to take some serious actions. So far, no updates please look into this

I landed in Chennai on August 6 2022 early morning 2.30 am. I found out that both my luggages didn't arrive do I filed a missing bag report for the bags as soon as I found out that my luggages were missing. The agent said I could call their Chennai baggage claim office if my luggages didn't arrive within 12 pm the next day. On 7th August, one baggage was delivered at 3 pm, and the agent said that the other bag is on the flight from Doha to Chennai and should arrive on 8th August (today). When I called again to enquire this morning, they're saying that they do not know where my baggage is and that they've not received it at Chennai. This is ridiculous. I've been sitting here without clothes to change just waiting for my bag to arrive. I have valuable materials in my bag so I need my bag, otherwise I'm going to take some serious actions. So far, no updates please look into this

We pre-paid seats for 4 people on the Qatar Airways web site for a flight from Johannesburg to Paris only to find out that the seats we booked differ from the actual seats on the aircraft.

We booked our seats so that we would sit next to each other but ended up sitting next to strangers.

When we complained to the air hostesses they told us that the aircraft configuration must have changed from that what we saw on the web site and that we should complain to Qatar and ask for a refund.

This is totally unacceptable and we request a refund for the money we had to pay for the seat bookings.

We had to pay R4104 on the 19th April for the seat allocations.

Flight details:
QR1364 19 July 2022
QR041 20 July 2022
QR038 27 July 2022
Qr1377 28 July 2022

Passengers:
AJH Muller
K Muller
F Van Tonder
FMJ Van Tonder

Dear Qatar Airways,

I'd like to file a complaint since I had bought the flight ticket but I was being denied boarding. It was said that my ticket was invalid.

I bought the ticket in advance on April 18, 2022 - a return ticket Stockholm - Jakarta, Jakarta - Stockholm. I got an email confirmation along with the e-ticket. It was written that the booking status was confirmed.

My flight to Jakarta...

Sir
I am Jafsheerkhan KS, tried to travel in Qatar Airways flight QR 2, from London Heathrow To Calicut on 25 june 2022, its Connection through Doha, but during the time of Departure I cancelled my travel for some health issue, but I lost my two check in Luggages No. O[protected] and O[protected] . it include my valuable Certificates and other important documents. I already registered complaints in heathrow Airport, still I didnt recieved my Luggages yet, I request you to take an immediate action and please inform me on urgent basis

Yours faithfuly

Jafsheerkhan KS