Cleartrip — Non reply to refund request

Address:

New Delhi, Delhi

I have submitted a case previously as follows: Case # 09896020: Fwd: NOTE: Case File #08374136 I have booked and paid for a flight via Cleartrip for Air India from Delhi to Kullu, and this flight was cancelled by the airline. I have requested information about a refund to this flight prior to 15 Feb 2015 and received this reply: Your email is being addressed by our Customer Care Executives and someone will get back to you shortly. Case #09896020: "Fwd: NOTE: Case File #08374136" has been created. I have not heard anything in spite of repeated requests for information.