Cleartrip — not able to cancel ticket because of cleartrip hidden clauses

Address:	16944
Website:	Clear Trip

I had booked the ticket from dubai to amritsar and the ticket id is [protected] for 9th august for myself and 3 other family members. Now when i am trying to change the ticket for one passenger than customer care person is telling that spice jet is now allowing the same as the ticket was booked under "friends and family" category. So all of 4 passengers ticket should change together. But there is change in plan for one passenger only so how can i change the same for all 4.
While booking the ticket on clear trip site there is no such option given to the passengers that under which category you are booking the ticket and thus all such clauses are hidden.
Due to this i am suffering the loss as neither spice jet is ready to refund nor clear trip is giving me positive feedback.
This is a clear case of cheating. I am spending the money what so ever is demanded by clear trip but untill and unless such options are given to customer while booking the ticket how will he take a call at the time of booking.
I need full refund for my ticket else will definitely escalate the same further.