GoAir Customer Care
Go Airlines India Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
867
COMPLAINTS

GoAir Customer Care

Go Airlines India Ltd.

Website:
TwitterFacebookLinkedInGoogle+
Address
1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli
Mumbai
Mumbai City District
Maharashtra
India - 400025
Landmarks:Deepak Talkies

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 20 2566 2111  [Customer Care]
up
93
down
96
+91 22 6741 0000  [Head Office]
up
66
down
82
+91 92 2322 2111  [Customer Care]
up
37
down
67

Fax:
Fax:
+91 22 6741 0001  

Additional info
Feedback

Offices

Contact Details

Offices & Branches

Ahmedabad
Sardar Patel New Domestic Building, Sardar Nagar, Ahmedabad - 80003, India.
Tel: +91 79 2285 8025
Fax: +91 79 2285 8122

Bagdogra
Bagdogra Airport, Airport Authority Of India, Bagdogra, Dist - Darjeeling, West Bengal - 734422, India
+91 35 3269 8222

Bengaluru
G-181, Kempegowda International Airport, Devanhali, Bengaluru - 60300, India.
Tel: +91 80 4740 6091, +91 80 4740 6092
Fax: +91 80 4740 6093

Bhubaneswar
Biju Patnaik International Airport, Bhubaneswar, Odisha - 751020, India

Chandigarh
Civil Airport, Airport Authority Of India Zirakpur Road, Near Behlana, Chandigarh - 160003, India
+91 17 2507 6283

Chennai
Kamaraj Domestic Terminal, Chennai Airport, Chennai - 600027
+91 44 2256 2292, +91 44 2256 2293

Delhi
Goair Terminal 1D, Igia Airport, Palam, New Delhi - 110037
+91 11 2567 1319, +91 11 2567 4480

Goa
Domestic Departure Terminal, Civil Enclave Dabolim Airport, Goa - 403801
Tel: +91 83 2655 2280, +91 83 2655 2281
Fax: +91 83 2254 2807

Guwahati
Lokpriya Gopinath Bordol, International Airport, Borjhar, Guwahati - 781015
Tel: +91 36 1284 2565
Fax: +91 36 1284 2565

Jaipur
Civil Airport, Terminal 2, Jaipur - 302011
+91 14 1650 0803, +91 14 1272 5318

Jammu
Civil Airport, Satwari, Jammu - Cantt - 180003
Tel: +91 19 1243 5668, +91 19 1243 1306
Fax: +91 19 1243 5668

Kochi
Goair Domestic Terminal Kochi International Airport Limited, Nedumbasserry, Kochi - 683111
Tel: +91 48 4261 0697
Fax: +91 48 4261 0697

Kolkata
Upper Departure Level, New Integrated Terminal Building (NITB / T2) N.S.C.B.I, Kolkata, WB 700 052.
Tel: +91 33 2511 8468, +91 33 2511 9469

Leh
Leh Kushok Bakula Rimpochee Airport, Leh, J&K - 194101
Tel: +91 19 8225 3940, +91 19 8225 3941

Lucknow
Chaudhary Charan Singh Airport, Amousi, Lucknow - 226009, UP
Tel: +91 05 2224 3993

Mumbai
Chatrapati Shivaji International Airport, Terminal 1A, Mumbai - 400099
Tel: +91 22 2626 4789, +91 22 2626 4790
Fax: +91 22 2615 6692

Nagpu
Dr. Babasaheb Ambedkar International Airport, Nagpur - 440005
Te: +91 71 2645 4105, +91 71 2228 9909

Patna
Jaiprakash Narayan International Airport, Patna - 800014, Bihar
Tel: +91 61 2222 7148

Port Blair
Veer Savarkar International Airport, Port Blair, Andaman Nikobar Island - 744103
Tel: +91 31 9223 1540

Pune
Lohgaon Airport Pune, Maharashtra
Tel: +91 20 2661 5113

Ranchi
Aai, Birsa Munda Airport (New Terminal), Ranchi – 834002
Tel: +91 65 1225 3346

Srinagar
Srinagar International Airport, Humahama, Srinagar - 110003
Tel: +91 19 4230 3347, +91 19 4230 3348
Fax: +91 19 4230 3345

View More Information...

Customer satisfaction rating
1%
Complaints
867
Pending
0
Resolved
9
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

GoAir related photos (137)

Complaints with pictures are more trusted and informative    View all

GoAir Complaints & Reviews

Sort by:

Goair — earphone

 Muhammed Adil Ashraf on Dec 11, 2018
In my way from banglore to kannur in flight of go air on 10 december 2018 i had forgot to take my ear phone from seat after the landing at kannur international airport. It is at the 22 a seat of the flight go air whivh left @ 2:40 pm and reached in kannur @ 4:10. It is placed at the window seat 22 a. If you get the earphone please kindly contact me
Phone no:[protected]
Mail: mhmdadilashraf@gmail.com...
Complaint comments  Read comments Complaint category Airlines

Goair — surname correction

 Pari Paari on Dec 10, 2018
Dear sir,

I have booked tickets from yatra.com. My flight is from kolkata to new delhi on 13th, december 2019.

Flight pnr number is m3hisi.
I want to change the last name of one passenger with name gayatri saini

The last name must be removed. So the actual name will be mrs. Gayatri.

Please do the needful as soon as possible. Thanking you!!...
Complaint comments  Read comments Complaint category Airlines

Goair — regarding unethical charges for baggage

 Chaang on Dec 8, 2018
Hi this is chandan from jaipur i have booked a flight from jaipur to mumbai on 8 th december 2018 at 8 am, when i checked in to my baggage go air employee my jai singh solanki has refuse to put one of my baggage in cabin he said to me u will pay extra charge and we will not allow this beg in cabin and he continued arguing with me at he charged me 2000 bucks for it and weight of my baggage is below from 7 kgs. This is how they take advantages from the customer how are in hurry. I am at frequent flyer no company did this to me now i will never travel by go air and put this case in social media also...
Complaint comments  Read comments Complaint category Airlines

Goair — lost baggage at pune

 anaar5 on Dec 8, 2018
Lost one bag containing valuables in go air coming on g8 241 from bangalore to pune on 7th dec 2018. There was a bag handler who came after we boarded the go air flight in bengaluru asking to show our boarding pass and baggage tags. We asked if there is a problem he said all is fine. After arriving at pune the bag wasnt there. Despite lodging the complaint and tracking no traces and no feedback. We have to keep calling. Till this morning of 8th dec 2018 no traces. What a horrible system. This means in any indian airports if bags are lost they can not be traced? Indian airlines have to leran otherwise...
Complaint comments  Read comments Complaint category Airlines

Goair — worst in customer service damaged luggage

 xs2jonny on Dec 7, 2018
I am a frequent flyer but experience became worst with go air

Flight no. G8 - 185
Delhi - jammu
Pnr - z6gffp
29-nov-18
Worst experience with go air flight due to mishandling of luggage by go air
Staff
Baggage was badely damaged, reported same to ground staff on arrival first
They don't acknowledge the same, that they had not done the damage leaved
Me in humilation and harrasment situation after half an hour of wasting my
Time they acknowledge and agreed for the same, provide me recieving after
Taking pics of damaged...
Complaint comments  Read comments Complaint category Airlines

Goair — request to issue travel certificate

 Sujatha Netheti on Dec 7, 2018
I request for travel certificate to claim my travelling allowance as l have lost my boarding pass.. I have travelled from hyderabad to bangalore on 01.07.2018 airline pnr is q42c2s. On 5th december i wrote my feedback pretaining travel certificate but i didn't get any response. Hence i'm once again requesting the authority pls issue travel certificte so that l can claim my ta....
Complaint comments  Read comments [1]Complaint category Airlines

Goair — certificate of travel

 mkayAn on Dec 7, 2018
Hi

Pls issue a travel certificate on my email as i have misplaced the boarding pass. It is urgent for my travel bill submission in my organisation.

Passenger name : manoj kumar sinha
Journey date - time :17 june, 2018; 19:10 to 21:45
Journey from - to : ranchi to mumbai
Flight no. : g8-484,
Pnr no. : j7djnj, seat 27f

Please do the needful and provide me the travel certificate as soon as possible so that it can be a great help to me

Pls email it on my email mkay. Sinha@sbi.co.in urgently.

Regards...
Complaint comments  Read comments Complaint category Airlines

Goair — travel certificate not issued [Resolved]

 ashish10panwar on Dec 6, 2018
I have raised a request throught mail and phone for issuing travel certificate.
but there is no positive response from GoAir customer care.
Only giving fake commitments. so request u again to send the travel certificate

Ticket details are: Pune to Bangalore
Airline pnr is S3BFUY
Date of travel: 31 August 2018
Emailid: ashish10panwar@gmail.com...
Complaint comments  Read comments Complaint category Airlines

Goair — refund of flight cancellation pnr no c69drm goair flight g8-912 from srinagar (sxr) to chandigarh (ixc) on 03 nov '18

 neerajupmanyu on Dec 6, 2018
My flight with pnr no c69drm goair flight g8-912 from srinagar (Sxr) to chandigarh (Ixc) on 03 nov '18 at 14:15 hrs was cancelled cancelled.

The invoice number [protected]c69drm dated 16 oct 2018 amount rs 4670.00 should be cancelled and the amount should be refunded back to me at the earliest.

I had written this email on 6th nov, 21 st nov and 06 dec 2018 but no action has been taken till date which was assured that the refund will be made as early as possible.

Its been more than a month but still i have got no refund for the same....
Complaint comments  Read comments Complaint category Airlines

Goair — missing documents from baggage

 Arjun Trivedi on Dec 5, 2018
I am writing this mail to bring you the notice of incident happened with my father during the flight g8 / 803, from bangalore to ahmedabad dated 4th december 2018 at 18.20. My pnr number was:u7917z, seat number 30f.

My father was travelling in this flight and by mistakes he keep power bank in his luggage bag, he has check in before 3 hr of boarding time, in this time he didn’t get any call, messages or alerts from goair staff, but while he sit on plain he got call from duty staff from json (+91-[protected]) about power bank is found from bag and they are keep the bag in airport....
Complaint comments  Read comments Complaint category Airlines

Goair — spelling mistake correction in air ticket

 Baagh on Dec 2, 2018
We will be travelling from kolkata to port blair on 10th feb 2019. The pnr is s9wnmt.

Unfortunately, the spelling of 2 passenger got wrong.

Name : sukhen basak
Correct name: sukhen kumar basak

Name: sibani basak
Correct name: shibani basak

I am requesting to please update the spreadsheet as it is associated with government leave travel allowance. Otherwise, the bill will not be passed.

Thanking in anticipation....
Complaint comments  Read comments Complaint category Airlines

Goair — loss of item during journey

 nehajha30 on Dec 1, 2018
There was a loss of some precious items during my flight journey from mumbai to patna. The items were taken out without my permission and this is really pathetic and disgusting. This is such a bad impression of an airline company like yours. You should be very careful about these things and should inform about these things to the customers. Kindly refund my money for the same else i will take strict action against this....
Complaint comments  Read comments [1]Complaint category Airlines

Goair — flight late

 sambhooram on Nov 30, 2018
Flight No. G8224 from SXR to DEL on 30 Nov 18 delayed. Due to delay I missed my train. I was having exams on 1 Dec 18 at morning in Jodhpur. Kindly refund my full amount of flight. There is no use. Flight delayed 30 minutes. I reached 10 minutes at railway stn palam. I missed train. Kindly resolve the issue. I Sambhoo Ram Choudhary hereby claim of Rs. 4700/- Air fate + train fare Rs. 1200/- . Copy of proof is hereby annexed for your ready reference. Kindly do the needful....
Complaint comments  Read comments Complaint category Airlines

Goair — cancelled tickets

 sachin sandbhor on Nov 30, 2018
I was buy goair airlines tickets 29.11.2018 for same date but by mistake tickets purchase 29.12.2018
Goair airline officers help me all time and suggest further procedures of cancellation goair airlines booked tickets...
So please consider my mistake
And please cancel the tickets and refund payments...
Mr. Sachin maruti sandbhor
Contact me
[protected]...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — travel certificate requested

 Tirathraj J Jaiswal on Nov 29, 2018
I have lost my boarding pass, i want travel certificate for reimbursement purpose against private company,

Travel Details as below

Name :
Mr Tirath Raj Jaiswal
Mrs. Miti Jaiswal
Ms. Aanya Jaiswal
Master. Anay Jaiswal
Mr. Ram Kishor Jaiswal
Mrs. Jagpat Jaiswal

Email id. tirathraj.jaiswal@sbi.co.in; tirattt1980@gmail.com

PNR No.: V5WC7P

Flight: G8 308

Port Blair To Chennai

Date: 18.10.2018 -...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — identification documents missing

 Aayush Upadhyaya on Nov 29, 2018
Pnr: pf1ijr
I along with my mother boarded goair flight g8175 (19:55-20:05) on 28/11/18 from delhi to pune. After all the passengers were on board a ground staff came to me and ask my mom's and my identification documents, he took those documents and left the flight i kept waiting for him to return but to my surprise the plane started moving and when i contacted the on board staff about my issue they refused to help me and instead they asked me to be calm, thanks to few of my co-passengers who made the onboard staff realize that it was a big issue after that your staff members made false...
Complaint comments  Read comments Complaint category Airlines

Goair — high cancellation charges and poor customer support

 Quereeta Ranjan on Nov 27, 2018
I did a booking of flight from pune - patna just few minutes back for 2nd feb 2019. By mistake, i put the wrong destination and i just wanted to swap the cities but the cancellation charges for a small mistake too is 3000 inr.
I called the customer care and talked to gaurav for this adjustment but they are asking me to pay for the cancellation charges plus extra penalty. Pnr no. Zf87je.
No courtesy from the airlines towards customer to adjust on few points and showed the rule book. This air line just want to bankrupt their customers and get rich, money - minded airlines with poor customer...
Complaint comments  Read comments Complaint category Airlines

Goair — lost my boarding pass

 Sonam Singh1993 on Nov 26, 2018
I have travelled from Leh to Delhi by Go air flight G8 220 on 21 October 2018..employer is asking the produce the boarding pass to settle the travel bills. I have somehow lost the bill. I will be thankful if you will help me to get the duplicate boarding pass for the flight. Flight was booked in defence quota on 21 Oct 2018.
BOOKING REF-C3PZSF

Thanking you.

Regards,
Sonam Singh
Flight Lieutenant...
Complaint comments  Read comments Complaint category Airlines

Goair — damage of baggage

 Rajender Kumar Anand on Nov 26, 2018
I have travelled from delhi to ahmedabad on 25-nov-2018 by goair flight no. G8 713 vide pnr no.072lpm, seat no.24a. On arriving at the destination airport i. E. Ahmedabad, i found my baggage having got damaged.

While initially i did not see any goair staff to attend to my problem, i could find one staff viz. Mr. Dibyajyoti boruah at last. But he was over busy in attending two other complainants and could give some time to me after waiting for about one hour.

After listening to my problem, he took photographs of my damaged baggage, boarding pass and identity proof. But...
Complaint comments  Read comments Complaint category Airlines

Goair — pnr q2kzql flight cancelled by airline due to bad weather and refund denied completely

 Roshanjavaid on Nov 20, 2018
This is regarding my booking with goair airliner for flight on[protected] as detailed below:

Goair

Ixj 14:05
Ixj - sxr sxr 15:10
G8- 287 sat-03nov2018 sat-03nov2018
01h 05m

Passenger details sector pnr ticket number cancelled mode
Ulfat ara ixj-sxr q2kzql q2kzql/2/1 full refund
Roshan javaid bhat ixj-sxr q2kzql q2kzql/1/1 full refund

But not a single penny was refunded

These people are duping their customers with hefty charges in the name of cancellation charges.
Complaint comments  Read comments Complaint category Airlines

Recently Discussed

2 days ago
Goair
request to issue travel certificate
11 days ago
Goair
travel certificate requested
11 days ago
Goair
cancelled tickets
11 days ago
Goair
loss of item during journey
13 days ago
Goair
identification documents missing

Featured Complaints