GoAir Customer Care
Go Airlines India Ltd.
Customer satisfaction rating: 1%
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986
COMPLAINTS

GoAir Customer Care

Go Airlines India Ltd.

Website:
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Address
1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli
Mumbai
Mumbai City District
Maharashtra
India - 400025
Landmarks:Deepak Talkies

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 20 2566 2111  [Customer Care]
up
102
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111
+91 22 6741 0000  [Head Office]
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72
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93
+91 92 2322 2111  [Customer Care]
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44
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73

Fax:
Fax:
+91 22 6741 0001  

Additional info
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Offices

Contact Details

Offices & Branches

Ahmedabad
Sardar Patel New Domestic Building, Sardar Nagar, Ahmedabad - 80003, India.
Tel: +91 79 2285 8025
Fax: +91 79 2285 8122

Bagdogra
Bagdogra Airport, Airport Authority Of India, Bagdogra, Dist - Darjeeling, West Bengal - 734422, India
+91 35 3269 8222

Bengaluru
G-181, Kempegowda International Airport, Devanhali, Bengaluru - 60300, India.
Tel: +91 80 4740 6091, +91 80 4740 6092
Fax: +91 80 4740 6093

Bhubaneswar
Biju Patnaik International Airport, Bhubaneswar, Odisha - 751020, India

Chandigarh
Civil Airport, Airport Authority Of India Zirakpur Road, Near Behlana, Chandigarh - 160003, India
+91 17 2507 6283

Chennai
Kamaraj Domestic Terminal, Chennai Airport, Chennai - 600027
+91 44 2256 2292, +91 44 2256 2293

Delhi
Goair Terminal 1D, Igia Airport, Palam, New Delhi - 110037
+91 11 2567 1319, +91 11 2567 4480

Goa
Domestic Departure Terminal, Civil Enclave Dabolim Airport, Goa - 403801
Tel: +91 83 2655 2280, +91 83 2655 2281
Fax: +91 83 2254 2807

Guwahati
Lokpriya Gopinath Bordol, International Airport, Borjhar, Guwahati - 781015
Tel: +91 36 1284 2565
Fax: +91 36 1284 2565

Jaipur
Civil Airport, Terminal 2, Jaipur - 302011
+91 14 1650 0803, +91 14 1272 5318

Jammu
Civil Airport, Satwari, Jammu - Cantt - 180003
Tel: +91 19 1243 5668, +91 19 1243 1306
Fax: +91 19 1243 5668

Kochi
Goair Domestic Terminal Kochi International Airport Limited, Nedumbasserry, Kochi - 683111
Tel: +91 48 4261 0697
Fax: +91 48 4261 0697

Kolkata
Upper Departure Level, New Integrated Terminal Building (NITB / T2) N.S.C.B.I, Kolkata, WB 700 052.
Tel: +91 33 2511 8468, +91 33 2511 9469

Leh
Leh Kushok Bakula Rimpochee Airport, Leh, J&K - 194101
Tel: +91 19 8225 3940, +91 19 8225 3941

Lucknow
Chaudhary Charan Singh Airport, Amousi, Lucknow - 226009, UP
Tel: +91 05 2224 3993

Mumbai
Chatrapati Shivaji International Airport, Terminal 1A, Mumbai - 400099
Tel: +91 22 2626 4789, +91 22 2626 4790
Fax: +91 22 2615 6692

Nagpu
Dr. Babasaheb Ambedkar International Airport, Nagpur - 440005
Te: +91 71 2645 4105, +91 71 2228 9909

Patna
Jaiprakash Narayan International Airport, Patna - 800014, Bihar
Tel: +91 61 2222 7148

Port Blair
Veer Savarkar International Airport, Port Blair, Andaman Nikobar Island - 744103
Tel: +91 31 9223 1540

Pune
Lohgaon Airport Pune, Maharashtra
Tel: +91 20 2661 5113

Ranchi
Aai, Birsa Munda Airport (New Terminal), Ranchi – 834002
Tel: +91 65 1225 3346

Srinagar
Srinagar International Airport, Humahama, Srinagar - 110003
Tel: +91 19 4230 3347, +91 19 4230 3348
Fax: +91 19 4230 3345

View More Information...

Customer satisfaction rating
1%
Complaints
986
Pending
0
Resolved
10
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

GoAir Complaints & Reviews

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Go Air Airlines — go air service at leh ladakh

 MehPriya on Jun 20, 2019
This is in context with the harassment by GO AIR staff at Leh, Ladakh airport dated 15 June’19, Saturday.

We (five ladies) had our flight from Leh to Delhi ( G8 194 departure 10:25, 15 june 2019, PNR - U4TSUF ) after the security check we reached the counter at 9:40 am and we were told that the counter is closed and we cannot check-in now.

Worried, we rushed to the office where this madam (head of Go-Air office) was not ready to help us at all and we still had 30minutes to board. We were talking to the personnel under her but they too were not considering our situation....
Complaint comments  Read comments Complaint category Airlines

Goair — services at domestic airport

 Rangamani Kala on Jun 15, 2019
I had traveled to Chennai with my wife on 12th June 2019 vide flight G8303 PNR PDQFJH. I had requested for wheel chair assistance as I am 91 and my wife 86. I reached the airport at 3 pm. Our request for a wheel chair was met with the same response that they have none available. The ground floor has very less wash rooms and is quite far for an old person to walk. At 5.30 they got 2 wheel chairs and said that they will take us only after 6.10 so that if there is a gate change they will not need to wheel us again. It was raining at the airport. I somehow managed to climb the stairs but my wife was...
Complaint comments  Read comments Complaint category Airlines

Goair — baggage complaint

 Abhilash Kumar Thakre on Jun 13, 2019
Most Hon’ble Sir,

Related to: Airline Travel stage: Pre travel Sub type: GoAir Category: Baggage
Journey Date: 11 Jun 19 Flight No.: G82515 PNR : X8NYVZ

Unknowingly I put my power bank with luggage and reported the counter on time, as I am new flyer I dont know what to carry and what not to
carry and no ground staff informed me the same. My name was announced by supporting staff and no guidance were provided by the concerned
airline. I personally visited announcement counter and waited for 20 minutes for staff to discuss. After met with staff...
Complaint comments  Read comments Complaint category Airlines

Goair — cancellation charges rs 30000/-- pnr no r5r59p

 Devashish Parikh on Jun 12, 2019
This is a follow up compliant to the one filed on 28/5/2019 about non refunds of 30000/- of penalty due to cancellation of tickets.

We are yet to hear from the Goair Authorities.

It is indeed tragic that an organisation chooses to sweep the issues under the carpet & not even affording an opportunity to a customer to explain the fact of the case which was extraordinary in the matter. There was a curfew imposed in Srinagar due to the death of a dreaded terrorist MOOSA on 23/4/19 & hence had to cancel the tickets.

The hotel authorities in Srinagar also refunded...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — children was written in the ticket as adult

 SC Roy on Jun 11, 2019
In our ticket of 6 person in Flight No. G8-537 ( 23rd December 2019) of PNR : L3LFPI, two children of
Shirsho Roy and Srishti Roy was printed as Adult . It should be children.
The same mistake was done on Return ticket No. G8-702 of 2nd January 2020 . The PNR Number WEGZPH,
Please make the correction and send the message either as SMS on phone: [protected] or in the mail ( [email protected] ).
Thanking you
From
Prof.SC Roy...
Complaint comments  Read comments [1]Complaint category Work at Home, Part Time Jobs

Goair — misbehaviour by your executive. mental harassment

 ila garg on Jun 10, 2019
Dear sir/maam,

This is to bring to your kind notice that Me and my friend were travelling to Bangalore from Ahmedabad airport via GO AIR flight G8 804.
I am a regular Indigo loyal customer but due to some unavoidable circumstances, I had to unluckily book a Go Air flight. I still regret it.
I live in Gandhinagar and reached Ahmedabad Airport by 8.45 PM.
Please find attached the details about the extremely unprofessional and rude behaviour by your employees which is not expected from an airlines of such repute and class.

1. When I went to the...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — not allowed to board at flight - shobha gambhir

 Shobha1102 on Jun 10, 2019
Tanvi Prince Gambhir
Attachments
2:01 PM (3 minutes ago)
to nodalofficer, appellateauthority

Dear Sir/ Ma'am,

I was supposed to travel on 4th June 2019 from surat to Lucknow. I booked a connecting flight in the month of april itself.
I departed from surat at 8:00 am and reached delhi at 9:50 am and reached Terminal 2 for go air flight at 10:30am. We were standing in the queue for around more than 50 minutes.. As we appeared at the check-in point, we were told that the check-in time has been completed and we cannot check in anymore.
We...
Complaint comments  Read comments Complaint category Airlines

Goair — bad service - bag leave in airport

 Panabhi on Jun 9, 2019
Dear go air team it’s very disappointed with u I really very bad services your team . I have treveld G8-268 del to Lko but in case my bag are leave in airport in delhi yr mistake that I m many times call and personally went to go air Delhi office in 5 hrs but no any positive response .And no body can pick call
So kindaly areange mt bag as soon as
Thanks
Avinash Panday (pnr-Lyudfa)...
Complaint comments  Read comments Complaint category Airlines

Goair — cancelled ticket by goair executive

 ajaybhatt007 on Jun 8, 2019
Hello,

One of your executive had cancelled my ticket on the name of Deepika Rathod PNR: K8942G & asked me to full refund but i do not want refund i want that same ticket to be booked again at the old cost as its not my fault & your executive should have given me proper resolution. Attaching cancellation sms which i had got.

SMS Attachment:
Dear Smart Flyer, your PNR-H383JI for flight G8 - 329 on 10 Sep from BOM-DEL at 0600 hrs and G8 - 429 on 16 Sep from DEL-BOM at 2050 hrs is cancelled. If you wish to book a new flight, visit: www.GoAir.in...
Complaint comments  Read comments Complaint category Airlines

Goair — flight to ahmedabad & return

 Molugu Ravi on Jun 7, 2019
Dear Sir,

My self M.Ravi sales Manager Intas Pharmaceuticals, I am a regular traveller in different air lines very regulerly.

First time I have travelled in Go-Air on 7th May from Hyderabad to Ahmedabad on Fligt no.G8554 Depart time 18-15. The landing was horrible the flight made curves during landing many of the passengers screamed (I thought it's may by mistake)

But again I have travelled on 5th June along with four of my colleagues same flight to Ahmedabad same experiance this is more worse.

Again we have taken flight on 6th June Ahmedabad...
Complaint comments  Read comments Complaint category Airlines

Goair — misbehaviour by go air executives. passenger harassment

 ila garg on Jun 7, 2019
Dear sir/maam,

This is to bring to your kind notice that Me and my friend were travelling to Bangalore from Ahmedabad airport via GO AIR flight G8 804.
I am a regular Indigo loyal customer but due to some unavoidable circumstances, I had to unluckily book a Go Air flight. I still regret it.
I live in Gandhinagar and reached Ahmedabad Airport by 8.45 PM.
Please find attached the details about the extremely unprofessional and rude behaviour by your employees which is not expected from an airlines of such repute and class.

1. When I went to the...
Complaint comments  Read comments Complaint category Airlines

Goair — not boarded at destination - patna- mumbai g8 586 flight

 rit_rin on Jun 6, 2019
My Flight was G8 586 PATNA- MUMBAI on 02 June 2019 . An emergency landing at Aurangabad air port @ 4;30PM . We stayed at airport for 11 hours with out food & other arrangement . I took the Bus @ 3AM morning to Mumbai which had taken 9 hours to reach Mumbai .

My booking with Go Air up to Mumbai by Air but reached Mumbai 18 hours delay & Go Air have not arrange any alternate flight or arrangement to reach Mumbai early . We have lost important meeting & other work too. The Health condition is also worse due to travel by bus & without food for more then 15 hours . Please look into this...
Complaint comments  Read comments Complaint category Airlines

Goair — cancelling air tickets 1 month prior

 Trevor Maru on Jun 5, 2019
I booked a ticket on 19th may for 5th june from jaipur to mumbai but unfortunately it got booked for 5th july i want to cancel my ticket because i'm not traveling that month and im canceling 1 month prior... Airlines has declined refund.. Please help me to get my money back.. I booked the ticket thru make my trip even they are not ready to help me out......
Complaint comments  Read comments Complaint category Airlines

Goair — complaint regarding no response on missing luggage

 PrashantMishra93 on Jun 5, 2019
Name: prashant mishra
Flight pnr: fcfmvk
Flight detail : delhi to lucknow, flight no - g8-188
Time: 16:55
Next flight: lucknow to bengaluru, flight no - g8-806
Time: 19:10
Date: 3 june 2019
Seq : 176

When i started journey they said please check your luggage, power bank is there. So i went with lady and she said wait outside i will call and flight is about to leave then she came out and she said sir you can go we will send your luggage tomorrow, after coming bengaluru i follow all the procedure i submit my application and then they...
Complaint comments  Read comments Complaint category Airlines

Goair — non-professional behavior

 Beats Unlimited on Jun 4, 2019
I was travelling from delhi to pune on 24th may'19 (Pnr - sygpmd) & had booked complementary meal. To my surprise, nobody gave it even till flight was about to land. Finally i asked for the meal; but why this condition should come? Why they are not giving customers what they have paid for? This is very non-professional behavior & unethical also. Pl. Take strong action against responsible....
Complaint comments  Read comments Complaint category Airlines

Goair — pathetic behavior of manager

 Ashneet Kaur on Jun 3, 2019
I would like to register a formal complaint against your go air kolkata manager. I booked a go air flight ticket for friday 24th may to travel from kolkata to patna (G8 761). The ticket was booked just at 12:18 for the flight to be departed at 13:35. The reason being the accident and demise of my younger brother. I reached the boarding counter at 12:55 and was not given the boarding pass since i was five minutes late. I was told to ask permission from the manager. The manager was so rude and arrogant that she was not even willing to listen. Despite of my repetitive request she didn't allowed me...
Complaint comments  Read comments Complaint category Airlines

Goair — mishandled baggage

 Devanshi Chadha on Jun 3, 2019
My baggage wheel was snapped while i was travelling from bengaluru to delhi on 2nd june on flight g8-118. When it arrived in belt.
We reported this matter straight to your customer service advisor who was sitting in helpdesk ms shweta bohra employee id 0011096 and she advised to report the matter online. I can share pictures of the bag if required.
Please help us to get this repaired....
Complaint comments  Read comments [1]Complaint category Airlines

Go Air — damaged luggage and bad behaviour of staff

 Asad Tayebji on Jun 2, 2019
I flew with go air on 25/05/2019.
This is in regard with my bags that i have received that have been damaged.

You will find a series of events that have taken place at the domestic
Mumbai airport that have left me with an extremely
Distasteful experience with go air.

At the conveyor belt number 1 my bag arrived with its zip torn apart. I
Received my bag with my clothes being pulled out. You may refer to the
Cctv footage to have a look at the way i received my bags on the conveyor
Belt. This was reported to the the baggage service...
Complaint comments  Read comments Complaint category Airlines

Goair — lost one bag

 R B Sardar on Jun 1, 2019
हमलोग सपरिवार दिल्ली से गो एयर की फ्लाइट संख्या-g8 2511, से दिनांक[protected] को पटना पहुंँचे।यहां मात्र दो ही बैग दिया गया, जबकि दिल्ली मेंं तीन बैग दिया गया था। एक बैग जिसमें शादी के लिए साड़ियां एवं बच्चों के लिए लगभग100, 000/- (एक लाख)रुपये का कपड़ा...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — non receipt of baggage

 R B Sardar on May 31, 2019
I along with my family travelled from delhi to patna by flight no g8 2511, seq no 171, pnrd2qsji on 30.05.19 with three baggages but sorry to say we have received only two. Your stuff at patna airport filled some paper with my identity that your baggage will come from next flight. But we have still not received the same. The baggage is full of sari for marriage to be held on 1.6.19. Pl resolve the problem immediately. R b sardar....
Complaint comments  Read comments [1]Complaint category Airlines

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