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GoAir
Go Airlines India Ltd.
Customer satisfaction rating: 11%
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1507
COMPLAINTS
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GoAir Customer Care

Go Airlines India Ltd.

Website:
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Address
1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli
Mumbai
Mumbai City District
Maharashtra
India - 400025
Landmarks:Deepak Talkies

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 20 2566 2111  [Customer Care]
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150
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158
+91 92 2322 2111  [Customer Care]
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73
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100
+91 22 6741 0000  [Head Office]
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93
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127

Fax:
Fax:
+91 22 6741 0001  

Additional info
Feedback

Offices

Contact Details

Offices & Branches

Ahmedabad
Sardar Patel New Domestic Building, Sardar Nagar, Ahmedabad - 80003, India.
Tel: +91 79 2285 8025
Fax: +91 79 2285 8122

Bagdogra
Bagdogra Airport, Airport Authority Of India, Bagdogra, Dist - Darjeeling, West Bengal - 734422, India
+91 35 3269 8222

Bengaluru
G-181, Kempegowda International Airport, Devanhali, Bengaluru - 60300, India.
Tel: +91 80 4740 6091, +91 80 4740 6092
Fax: +91 80 4740 6093

Bhubaneswar
Biju Patnaik International Airport, Bhubaneswar, Odisha - 751020, India

Chandigarh
Civil Airport, Airport Authority Of India Zirakpur Road, Near Behlana, Chandigarh - 160003, India
+91 17 2507 6283

Chennai
Kamaraj Domestic Terminal, Chennai Airport, Chennai - 600027
+91 44 2256 2292, +91 44 2256 2293

Delhi
Goair Terminal 1D, Igia Airport, Palam, New Delhi - 110037
+91 11 2567 1319, +91 11 2567 4480

Goa
Domestic Departure Terminal, Civil Enclave Dabolim Airport, Goa - 403801
Tel: +91 83 2655 2280, +91 83 2655 2281
Fax: +91 83 2254 2807

Guwahati
Lokpriya Gopinath Bordol, International Airport, Borjhar, Guwahati - 781015
Tel: +91 36 1284 2565
Fax: +91 36 1284 2565

Jaipur
Civil Airport, Terminal 2, Jaipur - 302011
+91 14 1650 0803, +91 14 1272 5318

Jammu
Civil Airport, Satwari, Jammu - Cantt - 180003
Tel: +91 19 1243 5668, +91 19 1243 1306
Fax: +91 19 1243 5668

Kochi
Goair Domestic Terminal Kochi International Airport Limited, Nedumbasserry, Kochi - 683111
Tel: +91 48 4261 0697
Fax: +91 48 4261 0697

Kolkata
Upper Departure Level, New Integrated Terminal Building (NITB / T2) N.S.C.B.I, Kolkata, WB 700 052.
Tel: +91 33 2511 8468, +91 33 2511 9469

Leh
Leh Kushok Bakula Rimpochee Airport, Leh, J&K - 194101
Tel: +91 19 8225 3940, +91 19 8225 3941

Lucknow
Chaudhary Charan Singh Airport, Amousi, Lucknow - 226009, UP
Tel: +91 05 2224 3993

Mumbai
Chatrapati Shivaji International Airport, Terminal 1A, Mumbai - 400099
Tel: +91 22 2626 4789, +91 22 2626 4790
Fax: +91 22 2615 6692

Nagpu
Dr. Babasaheb Ambedkar International Airport, Nagpur - 440005
Te: +91 71 2645 4105, +91 71 2228 9909

Patna
Jaiprakash Narayan International Airport, Patna - 800014, Bihar
Tel: +91 61 2222 7148

Port Blair
Veer Savarkar International Airport, Port Blair, Andaman Nikobar Island - 744103
Tel: +91 31 9223 1540

Pune
Lohgaon Airport Pune, Maharashtra
Tel: +91 20 2661 5113

Ranchi
Aai, Birsa Munda Airport (New Terminal), Ranchi – 834002
Tel: +91 65 1225 3346

Srinagar
Srinagar International Airport, Humahama, Srinagar - 110003
Tel: +91 19 4230 3347, +91 19 4230 3348
Fax: +91 19 4230 3345

View More Information...

Customer satisfaction rating
11%
Complaints
1507
Pending
0
Resolved
159
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GoAir Complaints & Reviews

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GoAir — Not refunding

 aswin_lpatel on Oct 27, 2020
Go air customer care doesnt reply to callers calling toll free till hours of holding .. ticket booked in lock down is not...
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 arch29 on Oct 27, 2020
Hi this is kunal chhalani i m writing for the refund of my ticket amount
my pnr no is yydsyw
from bangalore to jaipur
date 16.4.2020
reason of refund = automatically go air cancelled flight for the covid lockdown but till not received my refund so i request you to please refund my payment as soon as
details are given above plz clear

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[Oct 27, 2020] GoAir customer support has been notified about the posted complaint.
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    GoAir — Not refunding the amount

     Jyoti Sawhney on Oct 26, 2020
    Dear Go Airline team,

    Before i send tweet publicly about GO air iresponsible behaviour, i would like send...
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    GoAir — Refund of cancelled flight

     Abdulshikary on Oct 25, 2020
    I have booked flights from hyd-maa and maa-hyd respectively.

    PNR T8JWFZ on GoAir flight G8-504 from Chennai...
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     PKuruvilla on Oct 24, 2020
    Dear sir. My name is Prathish Kuruvilla, I had booked my tickets on goair from Delhi to leh which got cancelled from their side .My flights were G8357 on 10 Jun and G8203 on 11 Jun.

    It's been 4 months and I haven't still got the full refund for any of my tickets cancelled from the airline side. My tickets PNR are i6j9sp and c5upjp.

    I had been requesting the airline company again and again to refund my full amount as soon as possible. I had contacted their service executives and haven't got any positive gesture from them either. Iagain requested the pls refund the entire amount. will have to move to consumer court if they still insist on lackadaisical attitude towards consumer.

    Complaint Status


    [Oct 24, 2020] GoAir customer support has been notified about the posted complaint.
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      Go Air — Go Air- Refund for cancelled flight

       Vids Rohmetra on Oct 23, 2020
      Flight details:
      5th June 2020 (flight got cancelled by Go Air)
      PNR: ZEIVJX

      Instead of refunding...
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       Gear on on Oct 23, 2020
      I had canceled my ticket on 29th of augest 2020, booked via paytm. After that they showing that processing needs 24 hours. I called goair but got no response. Same with the email. Almost 2 months are gonna complete now but still no sign of getting my money back.
      This is just a airline of thieves


      Refund issues
      Refund issues

      Complaint Status


      [Oct 23, 2020] GoAir customer support has been notified about the posted complaint.
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         [email protected] on Oct 20, 2020
        I Kameshwar Prasad Singh had booked a flight from Bangalore to Patna on 16th February, 2020 with PNR No.RFHH8R (Go Air )-Travelling Date on 11th April, 2020 in Ixigo website, since the flight was cancelled due to the lock down but i did not receive the refund from your end till date.

        I have also informed to the respective airlines and Ixigo that i don't have travel plans in near future due to current covid-19 situation.

        As per DGCA Guidelines refund to be issued within 15 days from October 7, 2020 but still there is no communication neither from the airlines nor from ixigo.

        Complaint Status


        [Oct 20, 2020] GoAir customer support has been notified about the posted complaint.
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           89Rahul on Oct 20, 2020
          Dear GoAir,

          I hope you are doing great in this difficult time. We will together come out from this.

          I am writing this to request you to kindly change surname of a passenger among 4. The flight ticket is booked through MakeMytrip and the PNR is QCQHVN. She is travelling along with her parents. Her name should be changed from Kiran Mehta to Kiran Kumari.

          Request you to kindly do the needful in this regards.

          Thanks
          Rahul
          Mob: [protected]

          Complaint Status


          [Oct 20, 2020] GoAir customer support has been notified about the posted complaint.
          Updated by 89Rahul Oct 20, 2020
          I haven't received any msg email from GoAir yet
          Hey GoAir,

          Can you please resolve this or will keep it unresolved ? I am still waiting for your response.
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            GoAir — My ticket is canceled by GoAir.

             Debojit_s on Oct 19, 2020
            I have booked a ticket in GoAir to travel in the month of April 2020 but due to Covid-19, travel was canceled, and under protect...
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             kaushil20 on Oct 19, 2020
            Had booked the following connecting flight of Goair on[protected]
            PNR - BY6LYD
            1. G8804 - Ahmedabad to Bangluru[protected]
            2. G841 - Bangluru-Phuket[protected]

            I want refund as the same was cancelled due to lockdown. I do not want to avail the credit scheme benefit

            Complaint Status


            [Oct 19, 2020] GoAir customer support has been notified about the posted complaint.
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              GoAir — Flight TIckets

               abhinandan2010 on Oct 17, 2020
              Hi,
              My flight with PNR J4M1RV GoAir flight G8-174/145 from Pune (PNQ) to Ranchi
              (IXR) on[protected] was finally...
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               kamaldeepsharma on Oct 16, 2020
              Auto Acknowledgement G[protected] of complaint filed with GoAir, no response to date.

              PNR details provided to GoAir for return travel tickets between June 12 and July 5 between Ahmedabad and Pune.

              Nodal Officer, apellate authority are all absconding and not responding.

              Complaint Status


              [Oct 16, 2020] GoAir customer support has been notified about the posted complaint.
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                 J09 on Oct 16, 2020
                I was travelling from BLR to SXR via DElhi yesterday from GoAiR Airline, when I arrived to my destinatiom i.e; SXR airport I didn't found my lagguage and when inquired by the management I found out it was still in the possession of BLR airport, the contains my essential documents which i have qualified this far including passport, and basic life items … the bag is purple in colour, I request you to please sort out this problem ASAP with all my things included in it . BLR G8 190 and G8 190... where sequence no of boarding pass of delhi to Srinagar 032,
                Name : Mohd Jasim
                dep. time fromdelhi was 07:10am
                My Contact no : [protected] and email is :- [protected]@gamil.com

                Complaint Status


                [Oct 16, 2020] GoAir customer support has been notified about the posted complaint.
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                  GoAir — Flight cancelled but No refund

                   Bibaswan Mohanty on Oct 15, 2020
                  I had a booking with Go Air from Ease My Trip with PNR no. NYI2UT. the flight was cancelled from airlines end and they have...
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                  GoAir — Cheating Airline

                   Harsh Mapara on Oct 14, 2020
                  I had booked the ticket with the PNR - MY43GT for my mother on 15th April 2020 for Travel on 7th May 2020. Since the flights...
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                  GoAir — No Response on Refund of cancelled Flight PNR#PE4ZMX

                   saurabh3112 on Oct 14, 2020
                  Hi Consumer complant Team,

                  This is pertaining to refund against flight cancelled by GoAir citing issues beyond...
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                  GoAir — Not able to reschedule the flight booking and customer care is not picking up call

                   Manasvi Pundir on Oct 12, 2020
                  I have booked a ticket in lockdown period, now i want to utilise that ticket but not able to book now...continuously trying...
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                   US Tomar on Oct 12, 2020
                  Plz inform me on my email address


                  Payment declined and deducted
                  Payment declined and deducted
                  Payment declined and deducted
                  Payment declined and deducted

                  Complaint Status


                  [Oct 13, 2020] GoAir customer support has been notified about the posted complaint.
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                    Go Air — Charging extra change fee

                     Aakansha Bhadani on Oct 10, 2020
                    Me and my brother booked ticked with goair flexi. While booking the ticket from Patna to Bengaluru we paid extra so that the...
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