GoAir Customer Care
Go Airlines India Ltd.
Customer satisfaction rating: 1%
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GoAir Customer Care

Go Airlines India Ltd.

1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli
Mumbai City District
India - 400025
Landmarks:Deepak Talkies

Customer Care Phone Numbers and Contacts

+91 20 2566 2111  [Customer Care]
+91 22 6741 0000  [Head Office]
+91 92 2322 2111  [Customer Care]

+91 22 6741 0001  

Additional info


Contact Details

Offices & Branches

Sardar Patel New Domestic Building, Sardar Nagar, Ahmedabad - 80003, India.
Tel: +91 79 2285 8025
Fax: +91 79 2285 8122

Bagdogra Airport, Airport Authority Of India, Bagdogra, Dist - Darjeeling, West Bengal - 734422, India
+91 35 3269 8222

G-181, Kempegowda International Airport, Devanhali, Bengaluru - 60300, India.
Tel: +91 80 4740 6091, +91 80 4740 6092
Fax: +91 80 4740 6093

Biju Patnaik International Airport, Bhubaneswar, Odisha - 751020, India

Civil Airport, Airport Authority Of India Zirakpur Road, Near Behlana, Chandigarh - 160003, India
+91 17 2507 6283

Kamaraj Domestic Terminal, Chennai Airport, Chennai - 600027
+91 44 2256 2292, +91 44 2256 2293

Goair Terminal 1D, Igia Airport, Palam, New Delhi - 110037
+91 11 2567 1319, +91 11 2567 4480

Domestic Departure Terminal, Civil Enclave Dabolim Airport, Goa - 403801
Tel: +91 83 2655 2280, +91 83 2655 2281
Fax: +91 83 2254 2807

Lokpriya Gopinath Bordol, International Airport, Borjhar, Guwahati - 781015
Tel: +91 36 1284 2565
Fax: +91 36 1284 2565

Civil Airport, Terminal 2, Jaipur - 302011
+91 14 1650 0803, +91 14 1272 5318

Civil Airport, Satwari, Jammu - Cantt - 180003
Tel: +91 19 1243 5668, +91 19 1243 1306
Fax: +91 19 1243 5668

Goair Domestic Terminal Kochi International Airport Limited, Nedumbasserry, Kochi - 683111
Tel: +91 48 4261 0697
Fax: +91 48 4261 0697

Upper Departure Level, New Integrated Terminal Building (NITB / T2) N.S.C.B.I, Kolkata, WB 700 052.
Tel: +91 33 2511 8468, +91 33 2511 9469

Leh Kushok Bakula Rimpochee Airport, Leh, J&K - 194101
Tel: +91 19 8225 3940, +91 19 8225 3941

Chaudhary Charan Singh Airport, Amousi, Lucknow - 226009, UP
Tel: +91 05 2224 3993

Chatrapati Shivaji International Airport, Terminal 1A, Mumbai - 400099
Tel: +91 22 2626 4789, +91 22 2626 4790
Fax: +91 22 2615 6692

Dr. Babasaheb Ambedkar International Airport, Nagpur - 440005
Te: +91 71 2645 4105, +91 71 2228 9909

Jaiprakash Narayan International Airport, Patna - 800014, Bihar
Tel: +91 61 2222 7148

Port Blair
Veer Savarkar International Airport, Port Blair, Andaman Nikobar Island - 744103
Tel: +91 31 9223 1540

Lohgaon Airport Pune, Maharashtra
Tel: +91 20 2661 5113

Aai, Birsa Munda Airport (New Terminal), Ranchi – 834002
Tel: +91 65 1225 3346

Srinagar International Airport, Humahama, Srinagar - 110003
Tel: +91 19 4230 3347, +91 19 4230 3348
Fax: +91 19 4230 3345

View More Information...

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

GoAir Complaints & Reviews

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Goair — boarding certificate

 Kaushik309 on Mar 20, 2018
Pls refer my service request . Till date l have got no response from your end. I requested for travel certificate to claim my LTC as l have lost my boarding pass. Ticket details are:Leh to Delhi and Delh to Guwahati . Airline pnr is T8MY8T and .QZCEYR.But till date there is no response ... Wrote mail also. Pls issue travel certificte so that l can claim my LTC....
Complaint comments  Read comments Complaint category Airlines

Goair — full refund due to medical emergency in go air

 abhi587 on Mar 20, 2018
I have written to nodalofficer@goair.in, Refunds Goair,
appellateauthority@goair.in to initiate the full refund of the PNR G3C9KF.

I shared medical reports, passport scanned copy and birth certificate of my child.
Its been 2 weeks and I have not received any reply(except auto generated acknowledgments) from their end stating the status of the request.
How long refund team takes to verify the documents. It is very very frustrating, there is no customer care support who can help me to know the status of the request (G[protected], G[protected], G[protected], G[protected]....
Complaint comments  Read comments Complaint category Airlines

Goair — after ticket cancellation, I didn't get refund amount

 Bala Murugan D on Mar 19, 2018
I have cancelled the ticket (Pnr: ded1mb) on 19-feb-2018. But, still i didn't get my refund amount. I have sent mails to refunds@goair.in, no one responding to my mails. At least, i want to know how many days need to wait for my refund?
Booking date: 01-feb-2018
Cancellation date: 19-feb-2018
Pnr: ded1mb
Refund amount: 6519...
Complaint comments  Read comments Complaint category Airlines

Goair — lost my 2 tb hard-disk from my baggage.

 ashwani thapa on Mar 18, 2018
I am ashwani thapa.
My flight was from Bangalore to Patna on 1st March 2018 (Go Air G8-272).
When i reached Patna and was on conveyor belt to receive my baggage. But i was informed that as i had power bank in my baggage so it was still in bangalore.

They made me sign some papers for permission to open my baggage and take the power bank out. and informed me that my baggage will arrive next day and i can receive it from the airport.

Next day i was informed that my baggage has come to patna airport and i can receive it.

I came home with the...
Complaint comments  Read comments Complaint category Airlines

Goair — refund not initiated even after flight cancellation

 Deepak Mahesh on Mar 15, 2018
My flight g8 423 on 13th march from delhi to hyderabad got cancelled due to technical grievances. This problem aside, i called on 15th march to inquire about my refund amount. The customer care executive mentioned that he will initiate the process now and i will get the amount by 7 days.

I was furious as i had to call and inform for a refund even though flight got cancelled. The executive informed me that till the time customer himself calls and asks for a refund the amount will be in the care of goair. What a pathetic attempt to extort money from busy customers....
Complaint comments  Read comments Complaint category Airlines

Goair — flights cancellation at 11th hour

 cheenu_16 on Mar 14, 2018
So casual attitude of the goair respondents on the phone.

My flights from hyd - bbi (To and fro)- 16th march to 20th march got cancelled due to airlines issue and no compensation is being given to the me.

Parents have flown from delhi to hyd to visit bhubhaneshwar and puri, hotel bookings are all done in advance. But due to goair flights cancellations, all bookings go in vain. Why would i bear all the loss?

Sincere request airlines to book same day flights in alternative flights or pay for every penny loss of mine

Pnr (16th march) - kcffqx
Complaint comments  Read comments [1]Complaint category Airlines

Go Air — refund of air fare due to flight cancellation

 gode sudhakara rao on Mar 14, 2018
01st oct.2017 g8 228 srinagar to new delhi 18.50 booking ref: rd6qph
Rs. 13076

27th sept 2017 g8 697 delhi to jammu 12.45 booking ref: gb1s3x rs. 14200

Due to cancellation of above flights by the company, we are requesting for refund of air fare amount.

Even after lapse of 6 months our amounts are not received by us so far. Number of times telephoned to the customer care of go air but no response. Kindly make arrangements to refund our amount. We badly need the amount.

Gode sudhakara rao
Flat no. 6, sri krishna mansion, near...
Complaint comments  Read comments [2]Complaint category Airlines

Goair — departure terminal & customer care number not working

 abhinavgupta313 on Mar 8, 2018
Hi we are very frustrated with go air services.
I have booked ticket my friend after 01 hour i have again booked other ticket 28 feb 2018 from delhi to mumbai.
In first ticket it shows departure terminal 1 d from new delhi airport and second ticket it was printed terminal t2.
I also tried to contact with go air customer care number [protected] but number is not working after sometimes call automatically disconnected.

Early morning we are facing issue to catch the flight firstly we go d1 after that terminal t2 it was disgusting.
Very bad services by go...
Complaint comments  Read comments Complaint category Telecommunications

Goair — article lost and misbehave by ground staff namely rajeev sharma

 Mehak Kalra on Mar 8, 2018
Dear sir/ma'am
This is to inform you that on 7th march, 2018 i travelled from bombay to delhi by flight number g8-439. The flight landed at 10:35 p. M at terminal 2 delhi. After collecting my bag i realised that i left my power bank in seat pocket 25f/e and thereafter immediately reported the same to the cabin crew waiting at the departure area and they informed us that the aircraft gate has been closed and therefore we had to make complaint at gate number 4 near the departure area but the staff present there one rajeev sharma misbehaved with me and refused to entertain my complaint and...
Complaint comments  Read comments Complaint category Airlines

Goair — flight cancellation abruptly without prior notice

 brv_2018 on Mar 6, 2018
Go air cancelled all flights in march due to operational problem. This is such a shameful thing to inform two days prior to the journey. I had planned to travel on march 9 with infant. Cancelling at the last time is not at all acceptable. I am in lot of trouble due to this. The customer care person is not ready to provide any other alternative. This is the second time i am experiencing the same issue. I regret making a choice with goairif you are travelling with infant, please don't ever think of flying with goair as they are the least customer centric flight....
Complaint comments  Read comments [1]Complaint category Airlines

Goair — refund of my flight - urgent basis

 naveenbhatt on Mar 6, 2018
Hi team,

I am pretty disappointed to say that that goair services are really bad.

Pnr number — >y3bmsy

I had scheduled flight on 1 mar'18 from pune to delhi, but due to some medical urgency (After consult with doctor), we couldn't able to travel.

I had drop a mail to your refund team on 1st feb'18 with all the medical document proof. And since then i am keep on chasing but not received even a single mail/call.

I have call their representative more then 20 times but those guys also not help me.

This is a...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — flight cancellation / reschedule

 Karthika Ann on Mar 6, 2018
Hi, i have made a booking with goair for a flight g8-652 from chennai to cochin on 24th feb 2018 and a return flight on 26th feb g8-655. On 23rd i get a message from go air confirming that my flight was cancelled due to “issues beyond our control“. I made a call to them and got it rescheduled to a flight at 2.00 pm. I was travelling to my home town for an emergency. But i had no other option to reach home on time. Considering that this may be really something which was beyond their control., i flew with goair.
But, the surprises never ends with goair i guess. On 25th, when i checked my...
Complaint comments  Read comments Complaint category Airlines

Goair — after ticket cancellation I didn't get my refund back

 Sumit Goyal Chiku on Mar 6, 2018
It's been 30 days passed away, still i did not get my flight cancellation refund of rs. 976.
I had been calling so many times to custmer support to get my refund back, but still didn't get a single penny. So could you please process my refund as soon as possible.

Goair flight cancellation date: 5 february 2018
Pnr: s2etsl
Refund transaction id: 68604937
Refund process date: 6 february 2018
Account number:[protected]
Amount to be refunded :976

Looking forward to your positive response....
Complaint comments  Read comments Complaint category Airlines

Goair — change in surname in my air ticket

 anubhav suri on Mar 5, 2018
I have booked a ticket from go air from new delhi to jammu on april 03. I have written my name, surname as shivi suri instead of shivi raina in my ticket wrongly as my name written on aadhar card is as shivi raina. Kindly correct my name a shivi raina in my ticket so that i can travel peacefully on the said date with my family. My mobile numbers are [protected], [protected], [protected]...
Complaint comments  Read comments Complaint category Airlines

Goair — :- goair request for travel certificate

 Ayush51212 on Mar 3, 2018
:- goair — request for travel certificate

I have lost my boarding pass, i want travel certificate for reimbursement purpose against government company, travelling date 21 january 18.
Pnr o7c6hj from luckhnow to hyderabad. Booking id nf[protected]
Flight go air g8-559,
Travelling date 26 january 18
Pnr k6v9tz from hyderabad to luckhnow booking id [protected]
Flight go air g8-558, arun kumar singh email id jsparun@gmail.com...
Complaint comments  Read comments Complaint category Airlines

Goair — I am complaining about my luggage

 Arwa Arsiwala on Mar 1, 2018
On the 27th of feb, i had my flight from delhi to mumbai and my luggage was deported to bengaluru instead of mumbai. The staff was really slow and inefficient about the lost baggage. They took more than two hours just to figure out where my bag is also the incharged person did not give proper replies when asked and the next day when i got my bag it was in a very bag=d condition and damaged from a lot of places....
Complaint comments  Read comments Complaint category Airlines

Goair — flight cancellation without prior information

 drpankaj97 on Feb 27, 2018
Dear sir /madam,
I booked my air ticket through make my trip from delhi to chandigarh for dated 26.2.18 and my ticket was confirmed by your airline, but when i reached to check in on igi airport t2 in the morning of 26.2.18, i was told by your manager that flight for chandigarh has been canceled. I asked them why you didn't inform me and they told me that we called you once but ur mobile was off. I want to submit that may be my mobile was off but why you didn't send me any email or sms and added upon by the fact i did not get my refund till date. I suffered a lot due to this negligent and...
Complaint comments  Read comments Complaint category Airlines

Goair — airlines

 Jatin Nasa on Feb 27, 2018
I booked a ticket by mistake with the wrong destination. The ticket was booked for a travel 2 months later. I called the airlines to reschedule my destination but they refused and conveyed that i have to cancel the ticket. I have got no refund in this transaction. A complete loss of 7000

In the meanwhile i have another booking with spicejet, they were allowing the modification without any extra money but go air has been stubborn and have looted the money.

These companies like go air are operating in this space just to extradite money out of consumers with their baseless...
Complaint comments  Read comments Complaint category Airlines

Goair — travel certificate for ltc

 Sousaj on Feb 26, 2018
I have travelled from Kochi to Mumbai through Go Air G8-468 flight on 04.02.2018. Unfortunately I lost my boarding passes. As I want to claim LTC, I need a travel certificate for me as well as my husband. I have requested for the same through Go Air helpline No. [protected] but till date I have not received it on my registered e-mail ID.

Hence, I am requesting again to issue travel certificate for PNR No's :- P5G3MP and FBF6PK of Mrs. Soumya Sajeev and Mr. Sajeev Kumaran respectively.

Hope you do the needful.

Soumya Sajeev....
Complaint comments  Read comments Complaint category Airlines

Goair — flight cancelled, flight rescheduled twice

 MaryN on Feb 26, 2018
Worst airlines. I was supposed to travel from chennai to kochi on thursday and it got cancelled. I booked my return ticket on the same airlines and it was initially 12:30 and they first rescheduled to 4:00 pm and then again rescheduled to 5:15 pm... I will never recommend this airlines to anyone i know.. Money is not all that matters... Time is precious and they don't value it...
Complaint comments  Read comments [2]Complaint category Airlines

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