Claimed

GoAir Complaints & Reviews

1
Last updated Mar 24, 2023
Complaints 1888
Resolved
176
Unresolved
1712
Quick Links
Statistics
Share
Contacts

File a complaint to GoAir

Having problems with GoAir?

File a complaint and get it resolved by GoAir customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
GoAir
Customer Service Contacts

GoAir Website

GoAir Head Office Address

1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli
Mumbai
Mumbai City District
Maharashtra
India
400025

GoAir Phone Numbers

Phone
+91 20 2566 2111
179
198

View more phone numbers

Fax
+91 22 6741 0001
View all GoAir contacts

GoAir reviews & complaints(1888)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest

I had booked my return flights Bengaluru-Male a month prior to departure and had planned holiday by booking hotels and services. But 10 days before departure GoFirst airline has cancelled both the flights and now we are left stranded at the last minute with huge losses on cancellation and exorbitant prices due to dynamic pricing on airlines if we go ahead with some other carrier. Why is there no proper grievance redressal system for customers when flights cancel their operations close to departure date?
GoAir customer support has been notified about the posted complaint.
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    PNR no: QDF1PN
    person travelling: 3

    i had travelled by go first air from ahmedabad to kochi with my family. at the luggage arrival belt at kochi when i have received my three checkin bag. one bag was damaged ( zip lock broken, one handle broken, one handle is loosed and unable to carry vag)received by me at airport. i have reported this incident
    to go air lady officer at kochi air port. she has check my bag and...
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy
    PNR no: QDF1PN
    person traveling: 3

    i had travelled by go first air from ahmedabad to kochi with my family. at the luggage arrival belt at kochi when i have received my three checkin bag. one bag was damaged ( zip lock broken, one handle broken, one handle is loosed and unable to carry vag)received by me at airport. i have reported this incident
    to go air lady offecer at kochi air port. she has checck my bag and...
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    My Brother travelled to Phuket from Delhi on 12th Dec 22 from G8 73. He arrived at Phuket, but his luggage has not reached Phuket. We tried reaching to customer care of GoAir but haven't received any help yet. no one is taking any responsibility for the lost. on 12th Go Air customer care executive said that it's not their business to track. we need to connect with Airport authorities only. Today they are asking to mail it some feedback ID and asking time for another 48 hours. My brother is @ Phuket without anything. The experience is really bad with the airlines.

    For any other Queries please reach out to me
    Labhansh
    [protected]
    +4 photos
    GoAir customer support has been notified about the posted complaint.
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit

      Address:Neighborhoods: Malad, Kandivali, Santacruz, Mumbai, Ghatkopar,
      Website:www.flygofirst.com/plan-my-trip/web-check-in

      Hi, this is with respect to PNR Q6FDSF, BLR-DEL flight on 06 Dec 2022. Inspite of web-checkin the boarding passes were not issued. The site says successful check-in and boarding passes would be mailed to your email id, which was never done. Inspite of reaching airport in time, the extra time spent in getting boarding passes from counter (additional 30 mins) led to missing the flight as there were huge rush at security. The gate staff were continuously informed about chaos situation at security and maned to reach around 25 mins before flight take-off. Instead of helping, the gate staff shouted on me and denies the boarding. I had also called the call centre and requested for mailing the boarding pass 2 hours before boarding. They also refused. Go-Air is maximizing their profits by cheating humble passengers and its a serious case for criminal filing against this company. They cannot deny a digital boarding pass after successful web checkin
      GoAir customer support has been notified about the posted complaint.
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit

        Dear Sir,

        I have booked tickets from PAYTM. My flight is from Mumbai to Bengaluru on 17th Nov 2022.

        Flight PNR number is NCZ9GQ.
        I want to change the first name of the passenger with name Punmiya Bharat Jain.

        The first name must be changed to Punit. So, the actual name will be Mr. Punit Bharat Jain.

        Please do the needful as soon as possible. Thanking you !!
        GoAir customer support has been notified about the posted complaint.
        Helpful
        Be the first one to find this review helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit

          Address:No. 91, Kilari Road, Balepet Cross, Bangalore - 560 053

          The Flight is canceled at 10.15 a.m., the person are told that please refund the amount through the website but the amount is not refunded
          +1 photos
          GoAir customer support has been notified about the posted complaint.
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit

            Address:91, KILLARI ROAD

            On 15.11.2022, the flight has been cancelled, I am asked at departure go air Airlines he told that the flight has cancelled and refund through online, I check the web check in the system, in that message has showed you have to reschedule the flight or REFUND the amount. I press the box on left side of the message but it is not clicked, I contact the my company Payworld customer care office, he said that refund is not possible you have to contact go air office.
            At that time I have booked at 12.20 p.m. on 15.11.2022.
            Please refund the cancelled flight and oblige.
            GoAir customer support has been notified about the posted complaint.
            Helpful
            Be the first one to find this review helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit

              Go Air — refund of air fare due to flight cancellation
              G
              gode sudhakara rao
              from Bengaluru, Karnataka
              01st oct.2017 g8 228 srinagar to new delhi 18.50 booking ref: rd6qph
              Rs. 13076

              27th sept 2017 g8 697 delhi to jammu 12.45 booking ref: gb1s3x rs. 14200

              Due to cancellation of above flights by the company, we are requesting for refund of air fare amount.

              Even after lapse of 6 months our amounts are not received by us so far. Number of times telephoned to the customer care of go air but no response. Kindly make arrangements to refund our amount. We badly need the amount.

              Gode sudhakara rao
              Flat no. 6, sri krishna mansion, near reliance petrol station, rtc complex area, rajahmundry - 533103 mobile [protected]
              GoAir customer support has been notified about the posted complaint.
              Helpful
              Be the first one to find this review helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit

                I had booked an air ticked through easemytrip. (PNR-PEWZ9H). The flight got rescheduled to a late night flight. I cannot travel at that time so i cancelled my ticket because it said full refund. I have not received any confirmation from GoAir or Easemytrip
                GoAir customer support has been notified about the posted complaint.
                Helpful
                Be the first one to find this review helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit

                  I would like to claim a refund due to the flight cancellation suffered on 18/08/2022 with the following details:

                  Names: Rodrigo Perez Dominguez / Alba de Frutos Bayon
                  Reservation ID: WFKEKH
                  Flight: G8183 GoAir (Go First) Varanasi-Delhi 22:15-23:30
                  Amount requested: 192, 8€ (alternative flight booked)

                  I request the refund since there was no flight when we arrived at the airport and we had to urgently book another flight with a third party to reach Delhi and avoid losing our next flight back to Spain, which cost us the requested amount of 192, 8€.
                  GoAir customer support has been notified about the posted complaint.
                  Helpful
                  Be the first one to find this review helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    I travelled from Jaipur to Mumbai on 6th Oct 2022, Time: 2:24am, Airline: GOAIR. When I arrived at the Mumbai airport, my baggage was fully damaged while receiving it from belt No. 2. They have asked me to fill the form and promised me that ill be receiving call from there side within 24hrs. Its been 5 days but I haven't received any calls or mail from there end. Sharing the images of the bag and the form. Kindly take the action and I need my compensation.
                    +5 photos
                    GoAir customer support has been notified about the posted complaint.
                    Its been almost 8 days now still I haven't received my amount nor I can see any progress from the airlines. Ill be taking the legal action with 24hrs if I dnt receive my amount.

                    Such a irresponsible airline service. Totally Unethical Behavior
                    Helpful
                    Be the first one to find this review helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit

                      GO AIR flight from MUMBAI TO KOCHI while booking the flight shows the timing of 2010 but once you book the flight it gets ammended
                      On 15 AUG 22 same incident happened i have to book another flight because of this thing which costed me very heavily.
                      On 30 SEP 22 i have to book the same flight again its timings got modified to 2210.If the timings are ammended once it may be concidental but same thing happening is not co-incidental.
                      GoAir customer support has been notified about the posted complaint.
                      Helpful
                      Be the first one to find this review helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit

                        Hello All,
                        My PNR is PEIRGX.
                        Ordered two samosas and one veg sandwich and pay 1200 but in flight i got coffee and cake which I refused to take as we are not taking sugary products.

                        Please initiate my refund ASAP.

                        Regards,
                        GoAir customer support has been notified about the posted complaint.
                        Helpful
                        Be the first one to find this review helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit

                          I was charged Rs.4400 for extra baggage on the 5th Sept with PNR CF5FGE by GoAir at Mumbai Airport. The problem here is I was charged twice for Rs.4400 as the first time swipe on the machine said "Time Out" and hence I was charged for the 2nd time despite the money being debited the first time too. Now I am left with 2 charges for of Rs.4400 each for the same transaction of extra baggage.
                          I have sent several emails and called GoAir customer service multiple times and now I am exhausted and appalled by their customer service response.
                          On the 8th Sept 2022, [protected]@flygofirst.com sent me an email stating they are refunding my 1 charge of Rs.4400 and I shall receive it in 7-10 business days but nothing yet!
                          PLEASE HELP! A FRUSTRATED AND DISAPPOINTED CUSTOMER!
                          GoAir customer support has been notified about the posted complaint.
                          Helpful
                          Be the first one to find this review helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            Address:House NO- 259, MIG Upper , Housing Board Colony , Sector-6 , Dharuhera.

                            UPAMA MAJUMDAR ([protected])
                            From Mumbai
                            Dear Sir/Madam
                            I had travelled on 29th August 2022 from Mumbai to Kolkata through Go Air flight G8-511. During check-in at Mumbai Airport I have handed over my trolley bag in good condition but I received broken and torn bag at Kolkata Airport ( Missing vanity Makeup box and cash of Rs 4000/). After landed Kolkata Airport I tried contacting your officials but they asked me to register...
                            +3 photos
                            Helpful
                            Be the first one to find this review helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Address:Delhi
                            Website:Consumer complaints.in

                            DEAR SIR/MADAM
                            My service request number is G[protected]
                            i did not get the refund amount back to my creditcard account
                            kindly go through it and pls order for necessary action
                            Thanking you
                            sincerely

                            pOtHaRaJu
                            potharaju.[protected]@gmail.com
                            GoAir customer support has been notified about the posted complaint.
                            Helpful
                            2 other people found this review helpful
                            2 found this helpful
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              We booked 5 tickets, under PNR H5MPSE & CDJEKX, for the go air flight no.G8-259/2609 dated 20/07/2022 from Shrinagar to Lucknow, total journey in 2 legs.
                              on 8th July we received a email from go air that above flight has been cancelled due to technical reasons.
                              As per the cancellation rules in all travell agencies if journey is cancelled by the operator, full refund automatically returned so we were waiting for the same.br...
                              +1 photos
                              Helpful
                              1 other people found this review helpful
                              1 found this helpful
                              Write a comment
                              Report
                              Copy

                              Address:Hyderabad

                              I booked the flight ticket with GoAir(PNR Number F6L7HP)from Hyderabad on 2nd Aug at 6 am to catch International flight at Bangalore at 10.30 am. GoAir rescheduled the ticket without any cooling period to make my own plan and send revised ticket to me 28th July. I explained the situation multiple times to the Customer Service Executives and also mentioned over email and over phone mentioning that revised Itinerary is not acceptable for me. Also spent around 12 hrs with the phone call with Customer Service Executive of GoAir and Called multiple times on 28th July, 29th July, 30th July, 31st July and 1st August to get the updated information. But Customer Service executive mentioned that they(feedback Team) will revert back after 7 to 10 working days. Still my following questions was not answered either by email or during call with Customer Service Executive or phone or in any kind of communication from GoAir
                              GoAir customer support has been notified about the posted complaint.
                              Helpful
                              Be the first one to find this review helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit

                                Address:Kannur airport

                                At the time of web checkin had paid extra for lounge service and at the time of entry I was denied it stating that it was for an outside airport entry lounge (though at the web checkin site only pearl lounge was mentioned for kannur airport and no other)Tried to talk to the rep at pearl lounge bt he would not allow me. I was told that a QR code is generated which I didn’t get. Though go air and pearl lounge have a tie up I would still be denied entry even when I have a go air ticket which says lounge entry. Feel cheated now, lost my money and request for a refund. System is not at all transparent
                                +1 photos
                                GoAir customer support has been notified about the posted complaint.
                                Helpful
                                Be the first one to find this review helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit