GoAir Complaints & Reviews

I had booked my return flights Bengaluru-Male a month prior to departure and had planned holiday by booking hotels and services. But 10 days before departure GoFirst airline has cancelled both the flights and now we are left stranded at the last minute with huge losses on cancellation and exorbitant prices due to dynamic pricing on airlines if we go ahead with some other carrier. Why is there no proper grievance redressal system for customers when flights cancel their operations close to departure date?

PNR no: QDF1PN
person travelling: 3

i had travelled by go first air from ahmedabad to kochi with my family. at the luggage arrival belt at kochi when i have received my three checkin bag. one bag was damaged ( zip lock broken, one handle broken, one handle is loosed and unable to carry vag)received by me at airport. i have reported this incident
to go air lady officer at kochi air port. she has check my bag and...

PNR no: QDF1PN
person traveling: 3

i had travelled by go first air from ahmedabad to kochi with my family. at the luggage arrival belt at kochi when i have received my three checkin bag. one bag was damaged ( zip lock broken, one handle broken, one handle is loosed and unable to carry vag)received by me at airport. i have reported this incident
to go air lady offecer at kochi air port. she has checck my bag and...

My Brother travelled to Phuket from Delhi on 12th Dec 22 from G8 73. He arrived at Phuket, but his luggage has not reached Phuket. We tried reaching to customer care of GoAir but haven't received any help yet. no one is taking any responsibility for the lost. on 12th Go Air customer care executive said that it's not their business to track. we need to connect with Airport authorities only. Today they are asking to mail it some feedback ID and asking time for another 48 hours. My brother is @ Phuket without anything. The experience is really bad with the airlines.

For any other Queries please reach out to me
Labhansh
[protected]

Hi, this is with respect to PNR Q6FDSF, BLR-DEL flight on 06 Dec 2022. Inspite of web-checkin the boarding passes were not issued. The site says successful check-in and boarding passes would be mailed to your email id, which was never done. Inspite of reaching airport in time, the extra time spent in getting boarding passes from counter (additional 30 mins) led to missing the flight as there were huge rush at security. The gate staff were continuously informed about chaos situation at security and maned to reach around 25 mins before flight take-off. Instead of helping, the gate staff shouted on me and denies the boarding. I had also called the call centre and requested for mailing the boarding pass 2 hours before boarding. They also refused. Go-Air is maximizing their profits by cheating humble passengers and its a serious case for criminal filing against this company. They cannot deny a digital boarding pass after successful web checkin

Dear Sir,

I have booked tickets from PAYTM. My flight is from Mumbai to Bengaluru on 17th Nov 2022.

Flight PNR number is NCZ9GQ.
I want to change the first name of the passenger with name Punmiya Bharat Jain.

The first name must be changed to Punit. So, the actual name will be Mr. Punit Bharat Jain.

Please do the needful as soon as possible. Thanking you !!

The Flight is canceled at 10.15 a.m., the person are told that please refund the amount through the website but the amount is not refunded

On 15.11.2022, the flight has been cancelled, I am asked at departure go air Airlines he told that the flight has cancelled and refund through online, I check the web check in the system, in that message has showed you have to reschedule the flight or REFUND the amount. I press the box on left side of the message but it is not clicked, I contact the my company Payworld customer care office, he said that refund is not possible you have to contact go air office.
At that time I have booked at 12.20 p.m. on 15.11.2022.
Please refund the cancelled flight and oblige.

Go Air — refund of air fare due to flight cancellation
G
gode sudhakara rao
from Bengaluru, Karnataka
01st oct.2017 g8 228 srinagar to new delhi 18.50 booking ref: rd6qph
Rs. 13076

27th sept 2017 g8 697 delhi to jammu 12.45 booking ref: gb1s3x rs. 14200

Due to cancellation of above flights by the company, we are requesting for refund of air fare amount.

Even after lapse of 6 months our amounts are not received by us so far. Number of times telephoned to the customer care of go air but no response. Kindly make arrangements to refund our amount. We badly need the amount.

Gode sudhakara rao
Flat no. 6, sri krishna mansion, near reliance petrol station, rtc complex area, rajahmundry - 533103 mobile [protected]

I had booked an air ticked through easemytrip. (PNR-PEWZ9H). The flight got rescheduled to a late night flight. I cannot travel at that time so i cancelled my ticket because it said full refund. I have not received any confirmation from GoAir or Easemytrip

I would like to claim a refund due to the flight cancellation suffered on 18/08/2022 with the following details:

Names: Rodrigo Perez Dominguez / Alba de Frutos Bayon
Reservation ID: WFKEKH
Flight: G8183 GoAir (Go First) Varanasi-Delhi 22:15-23:30
Amount requested: 192, 8€ (alternative flight booked)

I request the refund since there was no flight when we arrived at the airport and we had to urgently book another flight with a third party to reach Delhi and avoid losing our next flight back to Spain, which cost us the requested amount of 192, 8€.

I travelled from Jaipur to Mumbai on 6th Oct 2022, Time: 2:24am, Airline: GOAIR. When I arrived at the Mumbai airport, my baggage was fully damaged while receiving it from belt No. 2. They have asked me to fill the form and promised me that ill be receiving call from there side within 24hrs. Its been 5 days but I haven't received any calls or mail from there end. Sharing the images of the bag and the form. Kindly take the action and I need my compensation.

GO AIR flight from MUMBAI TO KOCHI while booking the flight shows the timing of 2010 but once you book the flight it gets ammended
On 15 AUG 22 same incident happened i have to book another flight because of this thing which costed me very heavily.
On 30 SEP 22 i have to book the same flight again its timings got modified to 2210.If the timings are ammended once it may be concidental but same thing happening is not co-incidental.

Hello All,
My PNR is PEIRGX.
Ordered two samosas and one veg sandwich and pay 1200 but in flight i got coffee and cake which I refused to take as we are not taking sugary products.

Please initiate my refund ASAP.

Regards,

I was charged Rs.4400 for extra baggage on the 5th Sept with PNR CF5FGE by GoAir at Mumbai Airport. The problem here is I was charged twice for Rs.4400 as the first time swipe on the machine said "Time Out" and hence I was charged for the 2nd time despite the money being debited the first time too. Now I am left with 2 charges for of Rs.4400 each for the same transaction of extra baggage.
I have sent several emails and called GoAir customer service multiple times and now I am exhausted and appalled by their customer service response.
On the 8th Sept 2022, [protected]@flygofirst.com sent me an email stating they are refunding my 1 charge of Rs.4400 and I shall receive it in 7-10 business days but nothing yet!
PLEASE HELP! A FRUSTRATED AND DISAPPOINTED CUSTOMER!

UPAMA MAJUMDAR ([protected])
From Mumbai
Dear Sir/Madam
I had travelled on 29th August 2022 from Mumbai to Kolkata through Go Air flight G8-511. During check-in at Mumbai Airport I have handed over my trolley bag in good condition but I received broken and torn bag at Kolkata Airport ( Missing vanity Makeup box and cash of Rs 4000/). After landed Kolkata Airport I tried contacting your officials but they asked me to register...

DEAR SIR/MADAM
My service request number is G[protected]
i did not get the refund amount back to my creditcard account
kindly go through it and pls order for necessary action
Thanking you
sincerely

pOtHaRaJu
potharaju.[protected]@gmail.com

We booked 5 tickets, under PNR H5MPSE & CDJEKX, for the go air flight no.G8-259/2609 dated 20/07/2022 from Shrinagar to Lucknow, total journey in 2 legs.
on 8th July we received a email from go air that above flight has been cancelled due to technical reasons.
As per the cancellation rules in all travell agencies if journey is cancelled by the operator, full refund automatically returned so we were waiting for the same.br...

I booked the flight ticket with GoAir(PNR Number F6L7HP)from Hyderabad on 2nd Aug at 6 am to catch International flight at Bangalore at 10.30 am. GoAir rescheduled the ticket without any cooling period to make my own plan and send revised ticket to me 28th July. I explained the situation multiple times to the Customer Service Executives and also mentioned over email and over phone mentioning that revised Itinerary is not acceptable for me. Also spent around 12 hrs with the phone call with Customer Service Executive of GoAir and Called multiple times on 28th July, 29th July, 30th July, 31st July and 1st August to get the updated information. But Customer Service executive mentioned that they(feedback Team) will revert back after 7 to 10 working days. Still my following questions was not answered either by email or during call with Customer Service Executive or phone or in any kind of communication from GoAir

At the time of web checkin had paid extra for lounge service and at the time of entry I was denied it stating that it was for an outside airport entry lounge (though at the web checkin site only pearl lounge was mentioned for kannur airport and no other)Tried to talk to the rep at pearl lounge bt he would not allow me. I was told that a QR code is generated which I didn’t get. Though go air and pearl lounge have a tie up I would still be denied entry even when I have a go air ticket which says lounge entry. Feel cheated now, lost my money and request for a refund. System is not at all transparent