Cleartrip — not able to get the refund

My go air flight got cancelled and the go air people said I had to call cleartrip to get the refund. I have Calling cleartrip since two weeks and no one has answered any of my calls. I have no idea what is wrong with your customer care service it just keeps me on hold. PLEASE refund my flight money as it was a costly flight and this made me realize never to book flights from cleartrip.