Cleartrip — not refunding an amount of rs 1277 as against a non-confirmed booking

They have charged me for an amount of rs 1277 as against a non-confirmed booking. I contacted the customer care and they said they would refund my amount in 3-4 business days. My request was initiated on 30 jan 2019 and still i have not received any refund as promised. Initially they provided me with a trip id but now i can't contact them because when i enter the trip id it shows as invalid.

Below is a copy of my chat with clear trip customer care through face book.
30 jan 2019, 15:37
I have a question. Can you help?
Hello there
Hello
Sherin muscreen - please help us with your concern / trip id, in order to assist you.
My booking didn't go through but i got charged
This is the screen shot
Can you help

Train journey dated 14 feb 2019
Bangalore express 16316 passengers 2 adults and 2 senior citizens from kollam to bangalore cantonment

Sherin muscreen - thanks for the email id. As checked through given email id, the reservation which you attempted online for kollam jn - bangalore one-way has not been booked on our system under trip id:[protected]. However, the amount which has been debited would be refunded within 3 - 4 working days, to the same card used at the time of transaction. You can make a fresh booking as per your requirement.

Rs 1277.00 charged on pos payust[protected] at txn#[protected]

Sherin muscreen - as informed earlier, please note, the amount which has been debited under trip id:[protected] would be refunded within 3 - 4 working days, to the same card used at the time of transaction. You can proceed with the fresh booking as per your requirement.
Thank you

(Feb 9 2019 09:59

Trip id:[protected]
Amount still not credited
Please help
Chat conversation end