Cleartrip — Not refunding the tax portion on cancelled ticket

Address:	Mumbai City, Maharashtra
Website:	Cleartrip.com

Non-refund of tax portion of the cancelled ticket while singapore airlines has the policy to refund.
The ticket details are as under:

Chennai to singapore fri, 16 dec 2016
Cleartrip id no: [protected]

Airline pnr ticket no.
Mr. Vaisakh shankar
Passport no. K8697888
7tud9z 629-[protected]

Refund processed with nil refund on 14.12.2016

The refund order is as under:

Hi sridevi,

We have processed a refund of rs. 0 for your chennai - singapore one-way booking (Trip id [protected]).

Computed refund details
Description amount
Gross amount (+) rs. 15, 663.0
Cashback (–) rs. 0.0
Discount (–) rs. 0.0
Net amount rs. 15, 663.0
Airline charges (–) rs. 15, 363.0
Cleartrip charges (–) rs. 0.0
Service tax (–) rs. 0.0
Cleartrip service tax (–) rs. 0.0
Convenience fee (–) rs. 300.0
Total refund amount rs. 0

The original ticket was:

[protected]
Baggage info – check-in: 30 kg, cabin: 7 kg
Rs. 6, 300
Rs. 9, 363
Rs. 737
Rs. 16, 400
Chennai to singapore fri, 16 dec 2016
Silkair
(S) pte
Operated
By
Singapore
Air
Mi-5853
Maa 23:15 05:55 sin
Fri, 16 dec 2016 4h 10m sat, 17 dec 2016
Chennai - chennai airport terminal 4 economy singapore - changi terminal 0
Travellers airline pnr ticket no.
Mr. Vaisakh shankar
Passport no. K8697888
7tud9z 629-[protected]
Tip: write your child's name and your hotel number on each card; include a close friend's or relative's contact information on the card. Give a card to each child
Which they will carry with them as long as you are away.
About this trip
Use your trip id for all communication with cleartrip about this booking
Check-in counters for international flights close 90 minutes before departure
Your carry-on baggage shouldn't weigh more than 7kgs
Carry photo identification, you will need it as proof of identity while checking-in
For hassle free refund processing, cancel/amend your tickets with cleartrip customer care instead of doing so directly with airline.
Fare breakup
Base fare:
Taxes and fees:
Insurance:
Total fare:
Cleartrip support
(+[protected]
Singapore air