Cleartrip — Package Refund and cancellation charges

Address:

Mumbai City, Maharashtra

I booked a Flight+Hotel package for travel from Goa to Hyderabad. My Trip ID is [protected] for travel on Nov 22, 2014 and return on Nov 23, 2014. We, 3 adults and 1 child, were travelling to Hyderabad to attend a function which was being held evening of Nov 22, 2014. The flights booked were on SpiceJet and Hotel booked was Novotel Convention Center in Hyderabad. The original flight timing to depart from Goa was 145pm with arrival in Hyderabad at 305pm on Nov 22, 2014. For operational reasons SpiceJet rescheduled their flights to now leave Goa at 805pm on Nov 22, 2015 and arrival in Hyderabad would have been after 930pm. Due to new timings we had to cancel our trip, as it did not make sense to arrive in Hyderabad after the function was over. Talking to SpiceJet, they agreed to refund the full ticket amount. However, Cleartrip.com is charging me Rs 4000 (Rs 1000 per person) for cancellation. This charge is not at all justified, as the airline is refunding me the full amount of ticket cost. I am not getting any refund on the Hotel component, which I have accepted. But to pay Rs 4000 for no fault of mine, is not justified. I request Cleartrip to kindly waive this cancellation charge of Rs 4000 and add it to the full ticket amount which SpiceJet is refunding.