Cleartrip — Payment done but did not receive my ticket. Please provide the refund

Address:	North Goa, Goa, 403521
Website:	www.cleartrip.com

I did my payment through the debit card of HDFC BANK for Booking flight ticket that of from Goa to Bangalore for the date 7th feb 2017 for two passenegrs But after payment it showed this "
Oops, your payment didn’t work
Sorry, but we couldn’t process your payment. Double check the information below and we’ll try again."
Just then within a second I received a message on my mobile no. [protected] that the amount from my debit card has been debited that of Rs.7314/- on 06/02/2017 .But I haven't received my ticket till now. I did try calling all possible no of cleartrip but they are asking for trip ID . There is no trip Id ANYWHERE!!! Kindly revert back on my contact no.