Cleartrip — Payment failed but not refunded

I did flight ticket on 31st October 2021 via cleartrip application for NEW DELHI to TBILISI of Air Arabia from my SBI Credit card .. but my payment failed and money deducted from my card and ticket not confirmed so I called cleartrip helpline number.. Their executive told me your ticket is not confirmed and you will get your money back in 3 days in your card. But still after 14 days passed i did not received my money into my CREDIT CARD ACCOUNT.. please help me from it. My card number is [protected].

Now they are not responding truly.. i am calling from last 5 days they are telling today tomorrow only..