Cleartrip Pvt Ltd — Incomplete refund for ticket cancellation due to booking error

Address:	Gurgaon, Haryana, 250001
Website:	www.cleartrip.com

Made online booking on nov 30th, 2016 from cleartrip.com (Id: [protected]) for air tickets (Refundable) from delhi to lucknow (To & fro), and hotel. Air tickets received were of wrong dates (Jan'2017 instead of dec'2016), whereas hotel booking was ok. Immediately informed cleartrip about the error. Despite airlines keeping 6 hours for correcting booking errors free of charge, cleartrip didn't contact jet airways for corrections and deducted 75% of the airticket amount for ticket cancellation. I was refunded only rs 990 out of rs 4637 because of cleartrip mistake. Later, their customer care executive assured of compensation, but there has been no response. Follow up emails have been unanswered.

Kindly help in recovering full compensation of rs 4650 from cleartrip for ticket cancellation due to booking error, as delay in informing the airlines about change was from cleartrip's end. I had informed cleartrip about error within 30 minutes of booking tickets by email & call.

Email transcript, ticket & refund receipts are available.