Cleartrip — ref trip id:[protected].. refund not provided

Dear clear trip team,

Ref trip id:[protected]

This is utter shame on cleartrip that after promising the much delayed refund amt date 27th may. Still refund is not processed. Upon continue follow up with customer care the experience became more worst and looks open fraud as each csr provide his wishful delay reason.
Been calling almost daily since 26th may requesting to speak to customer care manager the csr make hold call for 8 to 10 mins to say he is not available but promise to arrange call in next 2 hour which never happen.

If customer change the flight date then customer has to pay difference with penalties.. But now clear trip keep giving false commitment with new much delay date then why they shouldn't pay for this?

Such disgusting experience is not acceptable with all false promises on the recorded lines n mails.

Looking forward for refund at the earliest.