Cleartrip — Refund amount not being initiated

Pnr number - bg1dks
We did our booking from cleartrip for 17th july for indigo flight however we had to postpone the booking and did from indigo website and postponed with additional 1364rs to date 25th july from same indigo website itself. We again cancelled this ticekt also. We were told that within 5-7 working days we will have refund in our account. On 29th july we called indigo customer care and they said it will take 21 working days to be refunded to your account. Now today again we have called indigo customer care and they are saying it was already refunded 8020 rs to cleartrip on 21st july.
Cleartrip now today initiated the refund of 6084 rs to us calculating the amount according to the initial cost of our tickets and not adding the extra amount we paid again while postponding the tickets.
+2 photos
Was this information helpful?
No (0)
Yes (0)
ClearTrip customer support has been notified about the posted complaint.
Aug 29, 2020
Updated by kirtijha
hi Team,

any update on this one pls ?
Sep 06, 2020
Updated by kirtijha
hi Team, received call from customer care cleartrip that they will be refunding rest of the amount as well n next 1 hr. waiting to hear from them
Sep 06, 2020
Updated by kirtijha
This is to update and this is for all tge people who can read my comments that fake people can reach put to you for refund amount reading complaints from here. i just received a call and the guy was ready to refund me full amount and was asking me to give him upi details ans other things
so consumer complaint team this is for you to expedite my process
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ClearTrip
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    10%
    Complaints
    3042
    Pending
    0
    Resolved
    287
    ClearTrip Phone
    +91 22 4130 0300
    +91 95 9533 3333 (Support)
    ClearTrip Address
    DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E), Mumbai, Maharashtra, India - 400011
    View all ClearTrip contact information