Cleartrip — refund amount not received

Address:	Gurgaon, Haryana
Website:	www.cleartrip.com

I booked a round trip air ticket ticket on 09 june 2017 from clear trip, i. E., patna-delhi-patna

Trip id : [protected]

Patna to new delhi fri, 23 jun 2017
Goair g8-134
Pat 17:20 19:10 del
Fri, 23 jun 2017 1h 50m fri, 23 jun 2017
Patna - lok nayak jayaprakash economy new delhi - indira gandhi airport terminal terminal 1d

New delhi to patna sun, 02 jul 2017
Goair g8-149
Del 17:55 19:30 pat
Sun, 02 jul 2017 1h 35m sun, 02 jul 2017
New delhi - indira gandhi airport terminal terminal 1d economy patna - lok nayak jayaprakash

Travellers airline pnr ticket no.
Mr. Sandeep lama ohocgr ohocgr

On 21 june 2017, i got a email communication as well as telephonic conversation from go air stating g8-149 new delhi to patna travelling on 02 july 2017 is cancelled and i can avail a full refund of the fare or free booking.

So, i confirmed with airlines on phone and then i cancelled my air ticket from clear trip website. I also had a telephonic conversation with the service executive of clear trip for full refund, and they confirmed that the fare will be full refunded after deduction of clear trip charges of rs. 400/-.

I communicated the go air email stating cancellation of flight and full refund to clear trip.

I even verified with the tele-executives and they confirmed me that, they have spoken to the airlines, and a full refund has been initiated.

On 02 july 2017 i got a email from clear trip... We have processed a refund of rs. 815 for your patna - new delhi return booking (Trip id [protected]). He refund should appear in your account in 5 to 7 working days depending upon your bank.

Computed refund details
Description amount
Gross amount (+) rs. 3, 689.77
Cashback (–) rs. 0.0
Discount (–) rs. 0.0
Net amount rs. 3, 689.77
Airline charges (–) rs. 2, 225.0
Cleartrip charges (–) rs. 250.0
Service tax (–) rs. 0.0
Cleartrip service tax (–) rs. 0.0
Convenience fee (–) rs. 400.0
Total refund amount rs. 815

I have even telephoned as well complained online, but till today no response from clear trip. Clear trip have deducted airline charges: 2225/-.