Cleartrip — Refund charges

Respected sir l booked flights through clear trip due to coviid pandemic i didn't travel i am trying to call since the telephone provided by cleattrip ithousand times and sending mail no reply no one picked the phone how can i refund my money pls do the need ful. My trip id[protected] i booked for qatar airways. Bookings i spend 4500 qatar riyal. My name is mini skariah i booked tickets for my daughter and husband. I need this money. Pls help