Cleartrip — Refund Delay [protected]

Address:	Mumbai
Website:	cleartrip.com

For Trip [protected] that was cancelled due to COVID, cleartrip has not refunded the amount that airlines had refunded to the agency. They have till date only refunded 27K out of 78K that was refunded by airlines. I have chased customer support but it seems that is a joke no agent know how much they owe be back.
I have email from Indigo confirming refund amount but cleartrip is holding on to the money and not refunding.
Email quote from Indigo
"Further, an amount of INR 41, 023 and INR 36, 033 has been refunded to the agency. For any refund related queries we would
request you to kindly get in touch with them."

Please help to get ~ 57K back