Cleartrip — refund delayed over 30 days in spite of frequent calls and registration of complaints

Address:

Chennai, Tamil Nadu

My trip id [protected]
Name : rohini chari

I had booked tickets through cleartrip from chennai new delhi
And return newdelhi - chennai on 29.06.2019. The total amount was

The pnr for chennai new delhi booking in air india 93, was jwgcz
The pnr for new delhi chennai booking in air india 540 was zce06.
However owing to unavaidable circumstances i had to cancel my ticket on the same day of booking owing to official reasons.

An automated message stated that
Hi rohini,

We have processed a refund of rs. 19, 585 for your chennai - new delhi return booking (Trip id [protected]). The refund should appear in your
Account in 5 to 7 working days depending upon your bank.

Computed refund details
Description amount
Gross amount (+) rs. 37, 997.00
Cashback (–) rs. 0.00
Discount (–) rs. 0.00
Net amount rs. 37, 997.00
Airline charges (–) rs. 17, 672.25
Cleartrip charges (–) rs. 300.00
Service tax (–) rs. 0.00
Cleartrip service tax (–) rs. 0.00
Convenience fee (–) rs. 440.00
Total refund amount rs. 19, 585 after cancellation charges.

However i have not received the amount in my bank account till date. The arn number as told by your customer executive is 75503729183030966812988.

Thjis is a warning from myself. If you fail to credit the amount within next 48 hrs, i would take the issue to consumer court and publish the fraudulent information given by you in all leading news papers. I want the payment along with ineterst.
Further i would like to inform you that i will be filing a defamation case against cleartrip on failure of payment within next 48 hrs. This is the last warning i am giving you.