Cleartrip — Refund denial, cheating passengers

Address:	110091
Website:	CLEARTRIP.COM

Refund denial, cheating passengers TRIP ID:[protected]
I booked a Del- Bah - Del ticket for 26th Jan 2016, return same day. On way back from Bahrain when I reached the airport I was denied boarding as Gulf Air stated that I had not blocked a seat. after making me run pillar to post they say that they usually overbook flights to ensure 100% utilization and passenger have to block their seats for safe guarding their travel. They tried to bribe me first by offering me 200 dinars, then they said they will provide hotel stay and give me a flight next day at 2pm. I called cleartrip and they had no clue of this rule. I cancelled my Gulf Air ticket and on the spot booked an Air India flight. Upon reaching back to Delhi, I wrote to cleartrip regarding my refund and they have been doing nothing but passing the buck to Gulf Air.

Below is the mail interaction:-

When you clearly see in your system and have received the information from the airline that they cancelled my boarding becoz the flight was overbooked and since they gave me an option only to travel the next day post 2pm.

I had to be India for my meetings so I told them that I will book myself in another next available flight. This is very evident that I am not responsible for this cancellation and it is either cleartrip or GulfAir who had done this intentionally.

So when you or the airline has taken a call to overbook the flight then why should I be made to pay a full fare. As an agent you had never informed about about early checkin process or reserving a seat 24 hrs prior to departure on Gulf Air is required. When you have the licence to take commission on ticket you also have the responsibility of informing the passenger for that particular airlines rules and regulations.

Very cleartrip puts the blame on Gulf Air. When I booked my ticket on cleartrip the rule of blocking your seat should have been mentioned. First Cleartrip asks me to provide a letter from Gulf Air, they agree that the flight was over booked and then very clearly denies every point. Hear the recorded conversation made between the clear trip rep and the caller on the cancellation and its reason.

Gulf Air has given on their letterhead and stamped that their flight was over booked.