Cleartrip — refund for my cancelled flight - trip id:[protected]

This is a one way ticket i had booked to travel between toronto and montreal on 31st march 2020. The plan was changed as i could not travle due to ongoing covid-19 situation and the trip was cancelled via app.

I checked with westjet airlines and they are providing full refund for all trips booked on or before 3/15 and i myself have received refund for bookings done via google.com with westjet.

However cleartrip is not willing to pass across the ticket or mark the ticket as open and deducted the whole amount including their processing charges. Please refund the ticket as per airlines policy as westjet is doing so for all flights.

Thanks
Jijin