Cleartrip — refund from clear trip for cancellation of jet airways flight (trip id[protected]

Address:

400103

Jet airways flight got cancelled which i booked via clear trip, and past 2 months i have not received my refund. Past 60 days i made multiple calls talking to different representatives of clear trip and all that they could say is that is is pending with jet airways. I today spoke to floor supervisor// tausif khan as well unfortunately he is also not in position to give any information beyond this. He said he cant connect me to his superior nor he can give me his email id not his superior email id.

I fail to understand how can clear trip could give such poor response again and again to premium customer like me who always book flight via clear trip.

Clear trip don't getting refund from jet airways has nothing to do with me. That is the problem clear trip has to fix with jet airways at back end. They can not make me await till your team manages to negotiate and make it happen with jet airways. Unfortunately now jet airways is bankrupt too, so does that mean i will never get money back from clear trip?

Additionally, while airlines cancelled the flight - clear trip team enforced me that if i need refund then i have to to put a request for cancellation of flight. I again fail to understand when airline cancelled their flight why do i need to cancel again!

I sent email to [protected]@cleartrip.com to complaint formally too but no one has even reverted back.