Cleartrip — refund my money as soon as possible

Dear sir,

Myself indranil dey and i booked the ticket of air india for dr sinchan das from delhi to kolkata dated 31/10/2018, time16:55. After booking suddenly internet connection became down and i lost the contact. But i got a massage from my bank that rs 4076 has been deducted fro my account to ward cleartrip pvt ltd[ccafj2bru472/ccacleartripprivate limited. But surprisingly i didn't get any ticket or any refund. Plz do the needful as soon as possible. I have also attached the screenshot of my bank statement with this mail.
Thanking you,
Yours faithfully.

Indranil dey
16/10/2018
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