Cleartrip — refund not credited

My booking id is (Ghqb2n). I booked return flight ticket from delhi to bangalore (7-13th dec) and after all cancellations and deduction charges. I was supposed to get 666 as refund as previously confirmed by one of their (Cleartrip) agents. I was also told that i will get the same refund which airlines has initiated. After numerious conversations with cleartrip team i was finally told by ms. Pragiya (Floor supervisor) that i won't get any refund because i applied the coupon code. As informed by indigo airlines that all the charges including coupon has been initiated to cleartrip. And also there was delay of cancellation from cleartrip despite cancelling the ticket previously on indigo website. I was also told that this trip is non refundable but i have the screenshot where it was mentioned that this is a refundable. If incase that is required i can share that too in my next post.